I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
I enjoyed shopping with Toonzshop. Service was friendly and super quick. I wrote to seller to clarify details and received consultation about differences of clother textile. I ordered couple of dresse... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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Better than killstar / disturbia experience
I review on everything beside washing experience that hasn't happened yet.
Perfect fit, size chart is correct.
Quality prize ratio correct.
Transport communication and experience OK but could be better, not business fault.
Thank you for asking a feedback. Very pro!
6 January 2026
Really fast postage to the UK and so…
Really fast postage to the UK and so happy with the order I received. Thank you!
29 December 2025
very good quelity
24 December 2025
Very good as usual
23 December 2025
I love toonzshop clothing
I love toonzshop clothing. Is good quality and lovely styles. I own a good amount now and look forward for more. Fast delivery and good customer service.
30 December 2025
Excellent clothing
Excellent clothing, very happy with my purchase's I brought a dress and a cardigan. Will be buying more
29 December 2025
Exceptional shipping times.
29 December 2025
Super comfy and super service!
22 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No delivery - no help
Did not receive the delivery, yet. After contacting the customer support, they were not able to help me with the issue
5 December 2025
Reply from Toonzshop UK
Hello there,
Thank you for taking the time to share your feedback. I’m really sorry for the worry and frustration this situation is causing, I completely understand how upsetting it is to see a parcel marked as delivered when you haven’t received it yet.
According to the tracking information, the carrier has confirmed delivery at the address provided, which is why Delphine from our customer service team first suggested checking with neighbors or nearby mailboxes. Unfortunately, it does sometimes happen that parcels are left in the wrong box. At the same time, she has already opened an official investigation with the carrier to understand exactly what happened during the delivery.
I want to reassure you that we absolutely do not leave our customers without a solution. These investigations can take a little over two weeks, which I know feels long, but it’s a necessary step to determine responsibility and next actions.
Please feel free to follow up directly with Delphine by replying in the same email conversation, or to contact us at commandes@toonzshop.com
thank you so much and once again I deeply apologize for the whole situation.
Have a nice day,
Constance.
I give 5 stars because I know the…
I give 5 stars because I know the quality of the Toonzshop products and I bought stuff also in the past.
BUT... what I bought didn't arrive for Xmas. the package has been stuck at the sorting hub for several days and it is still there. and this because of the horrible BRT.IT that has to be banned in all the world because it is just not able to work professionally. I have had lots of problems in the years with them and they still go on creating troubles. DON'T USE ANY SERVICE THAT INVOLVES THEM!
12 December 2025
Love it going order another color.
9 December 2025
good quality and fast delivery
9 December 2025
I have no information about my order
I have no information about my order. Links in e-mail exist not anymore. The staff were for Christmas planed, but its not what promise… i got nothing
16 December 2025
Reply from Toonzshop UK
Hello,
Thank you for taking the time to share your experience. We are truly sorry for the worry and frustration this situation has caused :/
We’d like to reassure you that your order was indeed shipped and is on its way. According to the latest tracking update, your parcel was scanned near Munich on December 23rd, which confirms that it is progressing through the delivery network.
In December, severe snowstorms affected Germany and neighboring regions, including Bavaria and areas close to Austria. These extreme weather conditions caused significant disruptions to both air and ground transportation, leading to delays across postal and logistics networks during an already very busy holiday period.
On top of the exceptional Christmas traffic, the French national postal services were affected by a major cyberattack, which temporarily disrupted tracking platforms and information systems across postal services and even some banks. For several days, tracking links were either unavailable or not updating correctly, which likely explains why the links in your emails did not work.
I fully understand how stressful it feels to have limited information about your order. Please rest assured that once the tracking systems were restored, updates started appearing again, as is now the case for your shipment.
Thank you for your patience and understanding during this exceptional situation. I deeply apologize for the inconvenience caused by this situation.
Have a nice day,
Constance.
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