Extremely quick delivery, lawnmower very easy to put together,,very light and easy to use. Other buyers comment about poor/disappointing battery life but it does my 30x30 mitre garden on one charge.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Ryobi Tools UK
Written by the company
About Ryobi
Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!
Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.
Our mission
Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.
Contact info
Suite A, Second Floor, Marlow International, Parkway, SL7 1YL, Marlow, United Kingdom
- 0333 006 9474
- UK_RYOBI_B2C@tti-emea.com
- uk.ryobitools.eu
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent perfect for what i wanted
RYOBI multitool
Purchased the RYOBI multitool, what a fantastic piece of kit great to handle I love it
Nice easy and straight forward
From tv advert and the brochure that you send to us
We have purchased from Ryobi before
Even though we were a little Disappointed in 2 of the items damaged But when I phone them they were very nice no questions asked just happy to replace damaged items THANK-YOU RYOBI VERY GOOD CUSTOMER SERVICE
I have bought a few tools from ryobi…
I have bought a few tools from ryobi and find them very good quality will be buying more as and when needed
Ryoni tools
Brought another tool , great price snd arrived on time would recommend to othès
Great Service
Needed products returned as ordered wrong size, they promptly arranged colelction and i ordered the correct size. All very easy and efficient.
First class delivery service .Both…
First class delivery service .Both products we purchased are of excellent quality easy to use. Ryobi provides a great Web site easy to use. Would be happy to recommend to family friends and neighbours.
The price very good
The strummer mower did not come up to…
The strummer mower did not come up to expectations. As a long term user of Roy I products. And having seen your promotional video led me to add the strummer mower to my collection. But it is not as great as described. It’s difficult to manoeuvre it does not cut very low. It leaves a lot of distance between fence and cut. It only moves back and forth have to do a lot of lifting to re position it and I’m not sure how long the handle connection will last as lifting the wheelbase with the strummer handle makes a creaky noise.
The strummer unit is excellent and cuts better than the smaller Ryobi I already have.
But the wheeled base is very disappointing.
Shame you did not make a base for the RY18LT23A then I would not have had two strummers in the shed. Just like to say All your other products battery and petrol are Excellent
Yours sincerely. John kennedy
07515117361
May use AI-assist with repliesRead more
The battery died a lot quicker than…
The battery died a lot quicker than advertised
There is 2 screws missing
The height adjuster handle is a flimsy plastic
Awkward to adjuster the height
1 was planning on building a whole set of Ryobi tools but this latest purchase has put me off
Also cannot complete the the product registration for warranty
Also no customer support
Very easy to purchase
But no customer support after

Reply from Ryobi Tools UK
seamless process from order to…
seamless process from order to delivery. will use again as needed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







