Russell Hobbs Reviews 

Easy communication and a quick solution. I had a faulty product and they replaced it quickly!

My iron failed after a year but had a three year guarantee. Russell Hobbs dealt with my problem in a very friendly and professional manner. There was no fuss or delay in providing me with a replacement. All I had to do was provide the usual proof of purchase and some pictures of the item. I would highly recommend them for the speed of their actions

Once I explained the problem concerning a faulty iron and supplied the additional information Russell Hobbs asked for the matter was resolved within 24 hours and a replacement issued.
The lady I spoke to was Nicolets and she was helpful, patient and polite.
Really excellent customer service all round.

I really appreciate the help from Andrei S. The customer service was very helpful and knowledgeable. My issue was dealt with very quickly and efficiently.
Many thanks.

I had a problem with my existing steam generator leaking brown water, I got in touch and was given prompt advice which unfortunately wasn’t available so was offered a replacement and it is being delivered soon! Very polite and prompt!

We purchased a power iron from Amazon via Home and Beauty direct, last year.. however with just 1 month remaining on the warranty, it became faulty, we followed all the trouble shooting advice from Russell Hobbs but to no avail.. so we contacted the seller via Amazon,, we needed to provide a few details and a photo of the fault the best we could.. the initial contact was the Saturday morning of a Bank Holiday weekend, by the Tuesday evening we had been emailed to confirm the product was no longer fit for purpose and a replacement was en route,, we dealt with the same person all the way through (Alex) who was very professional.. and made the whole process very smooth.. so it's definitely 5 stars for Russell Hobbs customer service and support..

Helpful and prompt, resolved the problem

I received excellent customer service from Alina. She handled my problem efficiently, showed a clear understanding of the situation, and remained calm throughout. She was able to find a solution quickly, which I really appreciated.

Paul at the Russell Hobbs team was excellent!
His communication and resolve at trying to find a solution after fully uncuvering and understanding the issue was brilliant! He was patient and very helpful. I am thankful that he dealt with my query, and importantly told me the next steps and what I should expect. In terms of any future correspondence, he also advised what I should expect. Thank you so much for your assistance.

Received a R-H 27160 Air Fryer as a birthday present. However, when I plug it in and switch on the electricity, nothing happens! I suspect there's something wrong with the plug but can't be sure. No life in the fryer at all. A waste of money for the people who gave me the gift and a waste of my time.

Customer service replaced a faulty iron without fuss and with efficiency. Thank you

Ref: 1934211

Contacted customer support as my steam genie stopped working. Communication was swift and friendly. Returning the product for inspection was easy and response to that was very speedy, a replacement is being sent as a result and the fact that it was still under warranty. The manner and speed in which I was dealt with has reassured me, that buying Russell Hobbs products means that good support is available should it be required and without endless waiting...

Customer service and communication prompt, friendly and helpful even though my initial complaint proved to be incorrect.

The prompt response in dealing with my problem.
My Russell Hobbs kettle on/off switch broke.
The extended warranty enables me to receive a replacement kettle.
I’m delighted and should receive my replacement kettle within a week.

Purchased a brand new Russell Hobbs washing machine with Amazon UK. After the 4 months of using this washing the machine started vibrating really loud and it’s a constant banging. I checked online and seen this is a common issue with these washing machines and I was suprised and shocked. I wish I had seen all the reviews earlier.

I then cleaned the filter and always make sure there’s enough space in the drum. I contacted support and was told that since it’s under manufacturer warranty that Russell Hobbs will provide their own engineers.

I waited 2 months and still no engineers sent or anything all they say is they will update resell Hobbs and vice versa.

I then was promised a repair which still has not happened. Now it’s gone past manufacturer 12 months warranty and they won’t cover it at all.

They took over 6 months just to say at first engineer come out but no answer then they said they couldn’t complete the repair.

Now they claim that it’s over manufacturer warranty. Russell Hobbs has one of the worst customer service ever no respect or customer loyalty. They don’t care and don’t go above and beyond for their customers. Money is the only thing they love.

Tried escalating to executive office and guess what they are ever worse. Shows you if the people running the business are like this how will their customer service agents be.

After 15 years of being a loyal customer I am disgusted and disappointed and will never ever spend a single penny.

Warning for all.

Dreadful customer service! I returned a kettle and toaster set over 7 weeks ago, however in small print they tell you it has to be sent via the top service on Royal Mail, I sent mine recorded delivery via Royal Mail which cost over £10. They have now confirmed it’s not been received which I find very hard to accept. They will not issue a refund now either. This is by far the worst company I think I have ever dealt with. Stay well clear buying direct and go inshore to curry’s or someone instead.

The quality of Customer Service was excellent: clear communication, direction and follow up.
What a change to the norm that one usually experiences these days.
Thank you Russell Hobbs

I have a Russell Hobbs microwave (Model: RHM2076B-AZ) that is completely dead. The batch code 250712 proves it was manufactured in July 2025, making it only 9 months old. Despite this, Product Care / Russell Hobbs are refusing to honor their 12-month manufacturer’s guarantee, repeatedly trying to redirect me to the retailer because I don't have a receipt for this gift. It is appalling that a brand this large will not stand behind a product that hasn't even existed for a full year. Avoid if you value actual customer support. (Ref: 1018905:486936)

Update May 5th: Despite my 2025 batch code proving the unit is only 9 months old, Russell Hobbs (Product Care) has officially refused to honor their manufacturer's guarantee. They are hiding behind a paperwork technicality to avoid replacing a clearly faulty, nearly-new appliance. Absolutely appalling service.

I had an issue with a kettle I’d purchased but no longer had the receipt for. My query stated on the chat and the agent was super helpful. We then moved to email which was easier to communicate by. Aurora responded quickly and dealt with my issues v professionally.