I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only downsides to using RS are the slightly higher prices and (not RS' fault exactly) we always get our deliveries late in the day.
Company replied
We've been having issues with description changes on your website - making it slower to order. I've been calling and advising as I find these issues but it seems to be an issue with whether items are... See more
Company replied
Your website has got worse over the past 5 years. If you search for a 10 Meg ohm resistor you can't find any as they are listed as 10 mohm. Searching for inductor is hit and miss as well as capacitors... See more
Company replied
Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed to deliver
I booked the above order yesterday for a delivery between 7am and 10am as this battery is very very urgent. I called this morning to check that it was on the way as it is urgent!
I was told that the battery could not be delivered by DHL and had to be given to TNT and the delivery could be at anytime up until 6pm. I have been told that I will get a refund for the delivery fee, however, this does not help me at all as I need this battery now.
This is not good enough.
1, I was not called or informed of this.
2, I had a colleague come into work at 7am so someone would be here to receive the parcel if it arrived early.
3, You should have a notice on your website explaining that batteries can only be on a standard delivery.
Very bad service and left my customer without what they needed.
14 May 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for taking the time to leave your review and for sharing your comments.
I am sorry to hear about the issues you have been experiencing. I have passed your feedback to our complaints team so that it can be fully investigated.
Your feedback is extremely important to us, and a member of the team will be in touch with you shortly.
Kind regards,
Michelle
Items well-packed and quick delivery
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Leon,
Thank you for this 5* review. We appreciate your feedback.
Kind Regards,
Casey
Excessive postage charges
Part was what I needed but £10 postage for an item that was the size of my thumb and is less than £3 was excessive. Sadly I was in need of the part so I had no choice
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
Thank you for leaving us this review. We appreciate your feedback regarding the postage cost and will collate this.
Kind Regards,
Casey
I love the service that RS give us…
I love the service that RS give us every time quick right parts to the door so I can continue with the work well done
9 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Phillipe,
We're so happy to hear our service and parts help you continue your work efficiently. Thank you for your kind review.
Kind Regards,
Casey
2 of the last 3 orders have arrived late
2 out of the last 3 orders have arrived late and then I’ve had to pay the carriage to return them. The only real reason people ever use/used RS Components was because you could order most things for next delivery.
That’s me done with them now and I have requested my account to be closed. I’ll use CPC Farnel instead from now on.
4 May 2026
Unprompted review
Reply from RS UK & Ireland
Hi James,
Thank you for your feedback I am sorry to hear about the issues you are currently experiencing with deliveries.
I regret to hear that you have requested an account closure because of this, could you email cstrustpilot@rs.rsgroup.com with some examples of these deliveries and I will investigate this matter further for you?
Kind regards,
Lewis
Invoicing
I find it very relatively difficult to be sent an invoice. I seem to have to go into every order to request a copy invoice. I expect to be e-mail invoiced automatically. I have now requested this.
12 May 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
item was not available but i was not…
item was not available but i was not refunded and you keep taking 50p from my account
7 May 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for leaving this review and for providing your comments. Your feedback is extremely important to us.
Can you please share with us your order details and email this information to cstrustpilot@rs.rsgroup.com so we can discuss this further and we can then investigate this for you.
Kind regards,
Michelle
Reply from RS UK & Ireland
Good Morning Martin,
Thank you for your continued support and positive review.
Kind Regards,
Casey
Received wrong item
Received wrong item. When trying to order the right item, was told it was out of stock. Although I was refunded the item cost £5.75 there was no refund or part of for delivery charge £9.50)
27 April 2026
Unprompted review
Reply from RS UK & Ireland
Hi John,
Thank you for your review and feedback.
I am sorry to hear the wrong item was delivered, please can you email cstrustpilot@rs.rsgroup.com with some further details and I will take a look at this for you.
Kind regards,
Lewis
Normally on time
Normally on time. Great if you have a query with your order.
11 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Stephen,
Thank you for leaving us this positive review. I am pleased to hear our customer service are supportive.
Kind Regards,
Casey
RS is always quick and efficient
RS is always quick and efficient, and has always been since I started using Radiospares more than 50 years ago!
8 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Chris,
We are so pleased to hear of your positive experiences with our efficiency. Thank you for your loyalty.
Kind Regards,
Casey
When finding the item it could not give quantities in stock.
When finding the item it could not give me the quantity in stock and whether it could satisfy my order. I could not place the order and I would have gone to another.
Eventually the quantities in stock appeared but the delay was not helpful.
7 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Phil,
We appreciate you sharing your experience. We understand your frustration with the stock quantity not being immediately available and the delay this caused. We are actively working to improve the real-time accuracy of our stock system, due to a few small issues in the last few weeks.
Kind Regards,
Casey
I ordered a somewhat obscure product…
I ordered a somewhat obscure product that was delivered promptly.
1 May 2026
Unprompted review
Reply from RS UK & Ireland
Hello Alan,
We are glad we could promptly deliver your product. Thank you for your review.
Kind Regards,
Casey
Reply from RS UK & Ireland
Good Afternoon Mirka,
We're happy to hear that our deliveries are always next day for you. Thank you.
Kind Regards,
Casey
RS did there bit
RS did there bit, the right product and sent straight away - Great service.
DPD let you down, sent parcel to wrong address and signed my name as received. When we complained to DPD they said they would sort it. They didn't, instead they did the same with another parcel the next day. After a few hours phoning other companies on the same estate we located the parcel our self.
27 April 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon Andy,
Thank you for taking the time to leave this review and for providing us with this feedback.
I am sorry to hear about the delivery issues you are experiencing, to give us the opportunity to investigate this for you please can you email cstrustpilot@rs.rsgroup.com so we can pick this up.
Kind regards,
Lewis
As I have already commented your search…
As I have already commented your search engine is very unsatisfactory. I need to use the Digikey engine and then I look to see if you stock the components I find there
6 May 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for this feedback.
I am sorry to hear about the issues you are experiencing with our search engine, if you email cstrustpilot@rs.rsgroup.com I will make sure this is fed back to the relevant areas.
Kind regards,
Lewis
Postage costs have got very expensive
Postage costs have got very expensive. It used to be free on any order, then £30, then £40, now £50. And not only that, but if you are under and have to pay it's £8.50 which is very expensive.
15 April 2026
Unprompted review
Reply from RS UK & Ireland
Hello David,
We appreciate you sharing your concerns regarding our postage costs. We understand your frustration with the changes and the current pricing structure and are sorry to hear this.
Kind Regards,
Casey
I ordered components over the free…
I ordered components over the free delivery amount one item was lead solder and they removed it from my order because I am a private buyer trying to repair very old PCB’s with lead solder already on them.
Poor Service and over priced.
25 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon John,
We appreciate your feedback and regret that your order did not meet expectations. Removing the lead solder caused frustration, and we are sorry you were not pleased with the service.
Kind Regards,
Casey
RS UK & Ireland
6 miles from DHL and still no delivery
6 miles from DHL and still no delivery
7 May 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon David,
We regret that your delivery has been delayed. We'll look into this matter to determine how to prevent this in the future.
Kind Regards,
Casey
RS UK & Ireland
Speedy delivery of parts!
30 April 2026
Unprompted review
Reply from RS UK & Ireland
Hello Alister,
We appreciate your feedback. We are happy to hear about your speedy delivery experience.
Kind Regards,
Casey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.