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PANDORA UK Reviews 171,313

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TrustScore 4 out of 5

4.2

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 19,454 reviews, reviewers had a great experience with this company. Customers frequently highlight the swift delivery service, noting that items often arrive quickly, sometimes even earlier than expected, and appreciate the clear communication throughout the process. Many people are pleased with the quality of the products, describing them as perfect and beautiful, and find the online ordering process to be easy and straightforward. The overall service, including in-store assistance, is often praised for its efficiency and helpfulness, contributing to a positive shopping experience. However, some customers also noted issues with product packaging, mentioning that items sometimes arrived without proper display boxes or in soiled condition, especially when extra was paid for gift packaging. There were also instances where delivery drivers left packages on doorsteps without knocking, raising concerns about security, and a few people experienced difficulties with orders, including incorrect items or delayed deliveries.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and presentation. Many customers praise the products... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of the... See more

Service

Customers had positive experiences with service, often praising the excellent and great service received,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I struggled to place my order had to try several times , so missed out on the members prices . Delivery was very quick and great communication. Amazon who delivered changed the delivery times , and wh... See more

Rated 4 out of 5 stars

Arrived quickly, postman fit it through letter box so even more secure than some deliveries. I ordered charms for my birthday to fit on my moments bracelet. Am pleased with most of them - Christm... See more

Rated 4 out of 5 stars

Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.

Rated 4 out of 5 stars

The site is brilliant. The ordering is easy simple and straight forward. My order is already on its way. The quality of the pieces are perfect. I joined Pandora as my wife LOVES the range and... See more

Company details

  1. Jewelry Store

Written by the company

Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.

Contact info

4.2

Great

TrustScore 4 out of 5

171K reviews

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Rated 2 out of 5 stars

Didn’t even try to box the earrings!

Couldn’t use my blue light card discount (which was annoying as the earrings were not in the sale or discounted, so there is no obvious reason why the BL discount wouldn’t be allowed).
And when they arrived, a necklace box was sent, not one suitable to display earrings. The earrings were sent in two plastic bags inside the box, so Pandora didn’t even bother trying to make them look pretty. Disappointing as these are a gift.

2 June 2026
Rated 1 out of 5 stars

Pandora display box. A shadow of its former self.

I need to make this clear.
I am very happy with the products.
The issue is the packaging.
I have bought many Pandora items online.
They always arrive in superb packaging with excellent display box fitting for a present.
But now. I bought two items online for just under £100. They arrived together in one very small single box.
When I called Pandora I was informed that this is their policy and if I needed another presentation box then the fee would be £5. I have spoken with two agents whom both confirm this is the policy.
These items were for my wife’s birthday so presentation is important.
I mentioned this to the agent but there was no change to their policy or offer of anything except an apology.
To the management responsible for this decision. I strongly recommend a review of customer service.
My wife has many Pandora bracelets, charms, rings and necklaces however I will no longer purchase anything online from Pandora again. Poor presentation, poor service does not need rewarding.

1 June 2026

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