Order seemed to show tracking with items which went so many different places then near home then further away which was confusing Once items was received the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was happy with my jewellery.however i ws expecting a jewellery box as ordered 3 items i also think you should give 3 boxes rather than justone in case giving as presentsthats why i gave youonly 4 st... See more
Visited the Wolverhampton branch and spoke to Shannon who was brilliant! Did not rush me or pressure me into anything and obviously knew what she was talking about as she answered all of my questions.... See more
Company replied
Birthday month discount gave me 10% off non-sale items and free delivery. I treated myself to a double-lined pave clip charm. Having a growing collection of charms, especially dangly ones, on a... See more
Company replied
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
173K reviews
Asks customers to review
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I ordered three items for three…
I ordered three items for three individual birthday gifts but they came in one box! I expected each to have their own box. Wrapping earrings without a box is not a good look for Pandora!
9 July 2026
Pandora isn’t cheap considering its not real gold or silver so…
I have dropped down to a 3 star simply because I was left really unhappy. I have spent a small fortune in Pandora over the years and wanted to buy the gold heart set earrings bangle and ring. The earrings were very weak and cheap actually when you pushed the to close they just fell open again and eventually lost one when we were out second time wearing them, I ordered the ring but the size was really bad and have now had to return this to get another one. The 3 star is for the bangle which was lovely.
I also bought a fresh water pearl bracelet and this was nice but again size is no good and Pandora don’t sell extensions for bracelets now this is to tight and I’ve had to order from elsewhere.
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent products although getting…
Excellent products although getting pricey. Love receiving a discount that enables a purchase
2 June 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Delivery times not kept to
I ordered something on Monday morning and it said 2-3 days for delivery. It's Saturday and I still don't have it
6 July 2026
Very nice item
26 June 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Delivered on time.
9 July 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Paid for next day delivery before 4pm… Not received.
Paid for next day delivery before 4pm but did not receive order. No explanation, just not delivered.
9 July 2026
Reply from PANDORA UK
Dear Marilyn,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Fantastic service
Fantastic service, I have ordered a few times now never been disappointed. Such quick and efficient service. Thanks to all involved 🙂
7 July 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Paid extra for next day delivery
Paid extra for next day delivery, hasn’t arrived next day. It is for a birthday present so I’m very dissatisfied.
9 July 2026
Reply from PANDORA UK
Dear Grace,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Easy peasy to order!
I ordered 2 Pandora charms online which were on sale. Very easy to order and fast delivery.
1 June 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I paid the extra for next day…
I paid the extra for next day delivery... having ordered early morning I was well within the tim3 bracket for the next day delivery and it has not came yet I paid the extra delivery fee for a reason
9 July 2026
Reply from PANDORA UK
Dear Mrs Hindmarsh,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
I paid for next day delivery and didn’t…
I paid for next day delivery and didn’t receive it today the day it was meant to be here for my girlfriends birthday
9 July 2026
Delivery
Nothing to do with the jewellery but ive yet to receive my order. I ordered on the 5th and got next day delivery, now it was a Friday so didn't really expect it till Tuesday at the latest, unfortunately it's now the 10th and still not received. As this was a present it's unfortunate.
10 July 2026
Iv paid for next day and iv had email…
Iv paid for next day and iv had email to tell me it going to be 2 days late. Its a birthday annoying as its a birthday present.
9 July 2026
Reply from PANDORA UK
Dear Claire,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Amazing staff & great service
22 January 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Ordered a birthday present from Pandora…
Ordered a birthday present from Pandora who sent the package with amazon. I paid extra for next day delivery and its not arrived. Poor service, won't use again
10 July 2026
Unprompted review
Reply from PANDORA UK
Dear Mark,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Everything went perfeclty smoothly from…
Everything went perfeclty smoothly from entering the shop to delivery the following day.
9 July 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy order …
was very easy to place on line order requested next day delivery option and item was delivered the next afternoon.
6 July 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I paid for next day delivery only to…
I paid for next day delivery only to get an email 📧 n the day stating my delivery was delayed 😔 and it was supposed to be a gift
I emailed pandora regarding the matter and received no response.
9 July 2026
Reply from PANDORA UK
Dear Simmie,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
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