Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
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Review summary
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Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
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Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
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I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
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Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Andrew has been amazing every time I…
Andrew has been amazing every time I have visited. Always so patient with my needs and provides the best service, I enjoy coming in to see him and love his passion!! Bought a few gems over the year with him and looking forward to many more !
16 May 2026
Unprompted review
Reply from Designer Exchange UK
Hey Sim,
Thank you so much for your kind words!
We’re delighted to hear that Andrew has consistently provided such a great experience for you. His passion, patience, and dedication to helping customers truly mean a lot to us, and we’ll be sure to pass along your lovely feedback to him.
We look forward to welcoming you back again soon.
Regards,
Anoushka
Not as they used to be
I have been shopping with DE for years, in store and online, however the service and quality of items seems to be decreasing. I visited the Birmingham store twice in two weeks and was told completely conflicting information almost wasting our journey (we live 3 hours away). The items I have purchased online have NOT reflected the quality they list, the Marc Jacobs Stam Bag arrived with a faulty clasp but was listed as good condition, yet it wouldn't even close! I have had whatsapp conversations over a Chanel piece that clearly has a hole in the front, you could see it in the photo, yet listed as excellent quality?! They stated they would fix this, yet the item sat online unchanged till sold. I used to recommend DE a lot, now I don't feel comfortable doing so. Store staff often have an attitude, the items listed are always higher quality than they are in person, faulty items slip through time and time again! I used to check DE every week, now I don't feel comfortable shopping with them as I just know its going to be a headache or an issue, with attitude from whomever I speak with.
9 May 2026
Unprompted review
Reply from Designer Exchange UK
Dear Customer,
Thank you for taking the time to share your detailed feedback regarding your recent online and in-store experiences.
I am very sorry to hear that the clasp on your purchased bag was faulty. When quality issues like this occur, we want to make things right immediately. If this hasn't been sorted yet, please reach out to our dedicated support team here: https://tinyurl.com/d6kw3uww so we can open an official investigation into the item for you.
Regarding your concerns about the website listing, please be assured that we take inaccuracies very seriously. When a listing error is reported, the item undergoes a thorough inspection involving our product and catalogue teams to make any necessary updates. This comprehensive review ensures absolute transparency for our online shoppers, though it can sometimes take a little time to process.
Furthermore, I am very sorry that your experience with our store staff was not a favourable one. We strive to provide a courteous and comfortable environment for everyone who walks through our doors to buy or sell.
Nevertheless, we are taking your comments seriously. To help us check on the specific item listing, please connect with us via the link above and share the product URL. We will immediately have our teams double-check the details.
Kind Regards,
Sanjeet
I rarely leave negative reviews
I rarely leave negative reviews, however my experience with Design Exchange was exceptionally disappointing from beginning to end.
I initially attended the store for an in-person evaluation of items I wished to sell, during which I was required to wait approximately three hours. Following this, I was informed that a secondary evaluation would be conducted. What followed was four weeks of chasing updates, with very limited communication, little transparency, and no clear timeframe provided.
When I finally received the revised offer, the prices proposed were, in my opinion, entirely unreasonable and significantly below expectations. To add to the frustration, I was then instructed to drive a further two hours to collect my items within a restricted timeframe.
The entire experience was deeply unprofessional and extremely time-consuming. The lack of communication, inefficiency of the process, and disregard for the customer’s time made this one of the worst retail experiences I have encountered.
Unfortunately, I would not consider using this business again and would strongly advise others to proceed with caution.
14 April 2026
Unprompted review
Reply from Designer Exchange UK
Hey Elwira!
Thank you for taking the time to share feedback with us.
I'm sorry to know you're unhappy with our service. Kindly note that we always offer a preliminary quote first and can only confirm the price once the item is fully inspected and authenticated. Please know that the same (including our timeframes and buying process) is mentioned on our website https://tinyurl.com/3eyacnb6.
As we are currently facing a high influx of items for authentication, we've been facing delays, which are communicated on our website as well. We have also ensured the timelines are shared with you when contacted via email.
As per policy, we return the items in the same manner received. If they're posted to us, only then do we return them via post. Which is why we offer our customers an option to get a preliminary quote online and then post it to avoid the hassle to travel in case the store is not near. We have shared the same via email, and hope this information was helpful.
Kind Regards,
Sanjeet
Loved it it is such amazing
5 May 2026
Reply from Designer Exchange UK
Hey Clare,
Thank you for the five-star review.
We’re really glad to hear you loved the Logo Slouchy Hand bag.
We hope to see you again!
Regards,
Anoushka
Easy process for submitting an item to sell
The process for submitting my handbag was very easy and the ladies in the Birmingham store were very welcoming and friendly. Fingers crossed, the process going forward to the final stage will be quick and easy
12 May 2026
Unprompted review
Reply from Designer Exchange UK
Hi Suel,
Thank you so much for your feedback. We’re delighted to hear that you found the submission process easy and that our Birmingham team made you feel welcome and comfortable throughout your visit.
We hope the remainder of the process is just as quick and straightforward for you.
Regards,
MaryAnn
Reply from Designer Exchange UK
Hi Jung,
Thank you for taking the time to share feedback with us.
All our staff members are well-trained to be professional and friendly with our customers to provide a comfortable environment to shop, however, I'm sorry if you feel it didn't reflect during your recent visit.
We hope to welcome you back soon for a much more cheerful shopping experience.
Regards,
MaryAnn
Absolutely outstanding customer service…
Absolutely outstanding customer service and beautiful shop. Highly recommend and thank you
11 May 2026
Unprompted review
Reply from Designer Exchange UK
Hey there!
Thank you for sharing a wonderful review with us!
We're happy to hear that you enjoyed our shop and received amazing customer service! Your recommendation means a lot to us!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Dee!
Thank you for sharing an amazing 5-star review!
We are thrilled to know you find our service amazing. We hope you love your purchase, as we'd love to have you shop with us again soon!
Kind Regards,
Sanjeet
Exactly as shown in the pictures…
The shoes were as shown in the pictures and probably in better condition than the description. Included box and dust bags and arrived promptly. Would recommend and worth the price.
3 May 2026
Reply from Designer Exchange UK
Hey David,
Thank you for the five star review!
We’re delighted to hear that the shoes met your expectations and that you were happy with their condition, packaging, and prompt delivery.
We hope to be of service to you again in the future.
Regards,
Anoushka
As described beautiful Fendi scarf
Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see one I want.
My only issue was the courier was supposed to be signed for expect I was not asked for a signature. I would find this concerning if ordering a more expensive piece.
29 April 2026
Reply from Designer Exchange UK
Hello Natasha,
Thank you for sharing your feedback. We’re delighted to hear you were happy with your Fendi scarf and your first experience shopping with us.
We also appreciate you highlighting the issue regarding the delivery signature, and we understand your concern. Your feedback will be shared with the courier team for review.
We look forward to assisting you again in the future.
Regards,
Richa
Amazing service
Amazing service. Very pleased with my purchase. Would highly recommend
Thank you
1 May 2026
Reply from Designer Exchange UK
Hello Kate,
We appreciate you sharing your feedback.
We're happy to hear that you are pleased with your purchase and our service.
Hope to have you shop with us soon!
Have a nice day.
Kind Regards,
Richa
Have had a terrible time chasing down…
Have had a terrible time chasing down payment for 2 bags left with the Brompton rd store. Left 2 bags with them on 22nd April, got a valuation for which was accepted on 22nd April.
And I still have not received my payment via bank transfer.
I have sent numerous emails, but no firm reply for payment for BOTH bags.
22 April 2026
Unprompted review
Reply from Designer Exchange UK
Hey Jeva,
I’m very sorry to hear about your experience and the delay in receiving payment for your two bags left with the Brompton Road store on 22nd April. Please be advised that we ask customers to allow 7–10 working days for the authentication process to be completed.
One of your items has now been processed and payment has been issued. For the remaining item, we kindly ask for a little more time while the process is completed, and the payment will be arranged as soon as possible.
We appreciate your patience and understanding, and apologise again for the inconvenience caused.
Regards,
Anoushka
Kenya was very helpful and lovey
Kenya was very helpful and lovey, very nice shopping experience 😊
4 May 2026
Unprompted review
Reply from Designer Exchange UK
Hey Zoe!
Thank you for a fantastic review!
We're happy to hear that our staff member was helpful, lovely and provided you with a great shopping experience. Your recommendation means a lot to us!
Hope to see you again at our stores!
Kind Regards,
Sanjeet
Andrew served me he was amazing
Andrew served me he was amazing. Very polite and sorted me out with what I wanted 🤍
4 May 2026
Unprompted review
Reply from Designer Exchange UK
Hey Adeola!
Thank you for this wonderful review!
We're happy to hear that you had such a positive experience, and are so glad our staff member could help you find what you wanted. We'll surely let them know the wonderful words you shared!
Hope you visit us again soon!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey, Mr Lablo!
Thank you for your fantastic review!
We are thrilled to hear that you are pleased with our service and for your continued support! It truly means a lot to us!
Kind Regards,
Sanjeet
Had delivery issue as my address was partly missing and phone number wasn’t given to the driver to make contact
Making order is straightforward and delivery is fast, the inside of the bag smelled unfresh and had to spent a lot of time to deep clean and disinfect. The delivery was unsuccessful the first time as part of my address was missing and my phone number the delivery driver tried to contact me with was not correct so the driver drove away. Luckily I was following the delivery route when the van had arrived at my place and showing on the notification that they couldn’t deliver it I rang the delivery company switch board and got it solved eventually, the driver had to make a come back and I had to go the street to meet up with the driver to receive my order.
28 April 2026
Reply from Designer Exchange UK
Hey Ruth!
Thank you for taking the time to share a review with us! We always advise our customers to ensure their phone numbers and addresses are correctly updated on their DE account before they place an order. We are sorry the bag had an unpleasant smell, requiring extensive cleaning. All our items are clean/dry cleaned and in good condition. But any time there is any issue with the order, we recommend our customers reach out to us here (https://tinyurl.com/bkdh8vdd) with order details, images and any relevant information, so we can investigate.
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Leonida!
Thank you for sharing an amazing review!
We're glad to know you are happy with our service as well as the purchase you made. We hope you keep shopping with us!
Kind Regards,
Sanjeet
Have bought many bags from Designer…
Have bought many bags from Designer Exchange over the last few years.
My bag came within three days and as always was well packed .
Would recommend them to anyone looking for a reliable company selling pre used bags.
25 April 2026
Reply from Designer Exchange UK
Hey Sue,
Thank you very much for your kind message.
We are delighted to hear that you are happy with your recent purchase and that your bag arrived quickly and well packaged.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Regards,
Anoushka
Another fabulous purchase
Having bought a few time from DE I knew I’d be getting something good again. The bag was soooo much better than the description and was like new. Whoever owned it can’t have used it a lot at all. It’s mint. I absolutely love it !
26 April 2026
Reply from Designer Exchange UK
Hey Sharon!
Thank you for sharing an amazing review.
We're happy to hear that you are pleased with your purchase! It's great to know the bag exceeded your expectations and was in excellent condition. It truly means a lot to us.
We hope to have you shop with us again!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hi Michelle,
Thank you for rating us 5 stars.
We’re really pleased to hear you were happy with the service and speedy delivery. We appreciate you taking the time to share your shopping experience.
We look forward to serving you again.
Kind Regards,
MaryAnn
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