I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
bad return policy had to wait weeks for…
bad return policy had to wait weeks for a refund
12 January 2023
Reply from DeFacto UK
Greetings.
Thank you so much for sharing your feedback with us. We are so sorry for the inconvenience you've experienced regarding the refund period. We'll do our best to improve our processes to provide a much more better experience for you in the future. We'll be looking forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
First class service quality clothes…
First class service quality clothes fast delivery thank you.
28 December 2022
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Great fit
Great fit, all the clothing I ordered was brill and at a great price. Thanks
17 January 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Quick delivery, average quality.
My order came faster than expected which was good, but the jacket had a split seam in the lining and as I didn't have time to exchange it I repaired it myself. This says something about the quality of the goods, but for the price it was OK.
19 December 2022
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
-DeFacto Customer Experience Center
The product was exactly as described on…
The product was exactly as described on the Defacto website and the price and delvery was just right.
27 December 2022
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We'll do our best to increase the speed of our deliveries. Thanks for choosing DeFacto.
Best regards.
-DeFacto Customer Experience Center
Second purchase good quality value for…
Second purchase good quality value for money fit perfect
6 January 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Never delivered what I bought as you…
Never delivered what I bought as you use EVRi the most unreliable delivery company , never buy again.
2 January 2023
Reply from DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great customer service in good products and excellent delivery period
The products met my expections and well delivered at due time . Meaning first impressions of your services to me had a long positive customer relationship.
24 December 2022
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Good quality jumper and a good price…
Good quality jumper and a good price and fast delivery
4 January 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Happy shipping
2 January 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
I bought two pairs and fitted lens to…
I bought two pairs and fitted lens to it. Very nice frames.
22 December 2022
Reply from DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
DeFacto Customer Experience Center
Very good quality & excellent service!
15 December 2022
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
The sweatshirt was warm and excellent…
The sweatshirt was warm and excellent value for money!
25 December 2022
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
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