I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
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Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
When I advised an item ripped form Sean…
When I advised an item of clothing being ripped from seams after one wear they refused to exchange or even offer a refund
4 January 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. We would like to offer you a special discount code equal to the product you've purchased. We had sent an e-mail about your special discount code. You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards.
-DeFacto Customer Experience Center
Great clothes and fantastic prices
17 December 2022
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
-DeFacto Customer Experience Center
I had a few issues, but.........
I had a few issues with what I bought, that said their customer support are really good. First off you get to talk to someone and they solve your issues. They solved all of mine and I'm very happy with the 3 different coats I bought and a few other things as well. Definitely recommended!!🙌🙏
12 January 2023
Reply from DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
-DeFacto Customer Experience Center
Cheap material
Very different quality of material. Looks cheap and when touching the material looks very cheap. I am very disappointed. You better improve your materials to get more clients. Luckily i returned everything i bought from you and by the way im still waiting for the money!!!
23 December 2022
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. We will process your return parcel in 14 business days. We’ll let you know once your return is processed, and your refund is ready! There’s one more thing! Once your refund is approved by us, you might have to wait for your bank to process the refund payment. You’ll receive your refund via the same method you used for your purchase. We hope we will provide you a better shopping experience next time.
With best regards and wishes.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Very slow website
Very slow website. Promo code initially wasn’t recognized. Payment took a very long time. In fact it took one night for shipping and payment to be processed
11 January 2023
Reply from DeFacto UK
Greetings.
We'd like to inform you that we didn't receive any feedbacks in a while relating to our website's speed. We think that it might be related to your local network, browser preference etc. However if you encounter the same problem once again, please let us know at "support@defacto.com" so we can assist you. As an addition, we'd like to remind you that your order contains 2 different deliveries with 2 different time frames. We expect your parcels to be delivered within 1-3 business days to 5-7 business days. Please let us know again if you require further assistance. Thanks for taking the time to share your feedback with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
good service and great quality
The qulaity of product is very ggod and prices are quite reasonable.
Very happy with the service
1 January 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Good price quick delivery very pleased
30 December 2022
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there!
I would like to let you know that we are sorry. It's good to know that you got your package safely. You can return the item via our return link: (https://uk.defacto.com/pages/legal?tab=return-faq). Thank you so much for your understanding. We hope we can serve you better in your next shopping experience.
DeFacto Customer Experience Center
Just find it a bit unfair that I have…
Just find it a bit unfair that I have to pay to have the item returned
4 January 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Still haven't received order.
9 January 2023
Reply from DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
I had a permanent greasy mark on the…
I had a permanent greasy mark on the jeans I bought but they refused to accept return and gave discount. Discount code didn’t work and also you can get similar discount only signing up the website.
15 December 2022
Reply from DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We had sent an e-mail you on this matter, including your discount code problem and our request of screenshot. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Good quality hood price no complaints
8 January 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Good quality products at a fair price
Good quality products at a fair price, also quick delivery.
8 January 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Decent
Nice quality at affordable prices, with prompt delivery by Evri - a gem of a find!
18 December 2022
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Very good service
Very good service, both 3 orders & 1 return was dealt with efficiently
15 December 2022
Reply from DeFacto UK
Hello,
As DeFacto support team we aim to provide you the best service. Great thanks for your feedback.
DeFacto Customer Experience Center
The fabric and the design is absolutely…
The fabric and the design is absolutely superb
7 January 2023
Reply from DeFacto UK
Hello,
We are thrilled to know that you are satisfied with the items you purchased.
DeFacto Customer Experience Center
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