UK UTILITY Reviews 68

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brilliant service. Callum Harrold helped me and my small business switch energy suppliers and made the whole process completely stress free. As a small business admin tasks can become overwhelming but... See more

Company replied

Rated 5 out of 5 stars

Krish Masri of UK Utility has been my broker for more than a year now. He was recently most helpful in sorting out a very stressful situation with my energy supplier where they had made numerous error... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Rita, she has dealt with our 6 sites since 2021. I would highly recommend using Rita for your energy contracts. Even throughout the energy crisis, she only did what was best for... See more

Company replied

Rated 5 out of 5 stars

Highly recommend James Price at UK Utility. He has always done his best to ensure we have the best deal available and, having experienced some rather alarming bills due to an error with a certain ener... See more

Company replied


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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Rated 5 out of 5 stars

excellent one to one service by the…

excellent one to one service by the broker and speedy transfer from other supplier.

15 December 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, we're happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Great customer service

Great customer service. Obtained a good deal for us on electricity and gas.

4 September 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, we're happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Professional

Professional, friendly and helpful

19 December 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, we're happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

professional and helpful service

14 December 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, we're happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

No hesitation in recommending them

I have been dealing with Rizwan over the past 18 months or so, clearly explained our options and he has been in touch several times as prices fell. Would have no hesitation in recommending them

24 November 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Rizwan and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 1 out of 5 stars

Terrible broker

Terrible broker, pretending to be from british gas telling me i had no contract in place with another broker, which i did have, caused a huge fine with another broker, signed me into a new contract without my acknowledgement. Now ignoring emails etc.. AVOID THIS COMPANY

5 October 2022
Unprompted review
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Reply from UK UTILITY

Hello There, Firstly thank you for your feedback regarding this experience you have had with UK-Utility we take any reported feedback very seriously, We are deeply sorry for any inconvenience firstly that you may have been through with our company, our sales experts are strictly briefed to explain that we are direct partners of British Gas (Not working for them), Please do feel free to contact our number 0116 2333003 and one of our friendly team members are more than happy to discuss your account with you and see if we can help to resolve any issue, Kind Regards
UK Utility

Rated 5 out of 5 stars

Oliver explained who he was and where he was from letting me know the lady I normally deal with at the company had left. I like to deal with the same person. So many calls every day. Oliver was so pro

Oliver explained who he was and where he was from letting me know the lady I normally deal with at the company had left. I like to deal with the same person.
So many calls every day.
Oliver was so professional but patient and explained everything to me, including best deals and why.
Id like to thank him for his personal touch. Left me feeling in good hands
Thank you

26 September 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Oliver and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Professionals

Rizwan Nisar was an absolute professional and it was my pleasure to speak to him regarding my gas renewal. He managed to save me £22,000 over a five year deal which I was in advised by my previous broker. Thank you very much

31 July 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Rizwan and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 4 out of 5 stars

contract renewal

Oliver called me probably one a fortnight always polite never pushy, he was very patient with me. Out of all the companies i speak to regarding utilities and believe me its a lot, he is the by far the best

20 September 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for your kind review we have given your great feedback to Oliver and he was very happy to help discussing arranging your contract

Rated 1 out of 5 stars

Spam E-Mails

I am fed up of businesses like UK-Utility sending me E-Mails, multiple times a week, telling me they've got my "latest renewal quotes".

In hindsight, it's hilarious and sad, all at the same time.
Why?

Because I never gave anyone at UK-Utility my E-Mail.
I've never sought to use their services (So, using illegally obtained and sold data?)
In fact, my position at my workplace has NOTHING to do with utilities but they still send me dozens of quotes for Gas renewals.
And the icing on the cake, to prove that they just send these E-Mails out like a conveyor belt of B.S, they got my name wrong, not once, not twice but three times in recent weeks.

A quick look on LinkedIn would inform anyone of what my job entails.
You'd have also seen a post I made about how I absolutely hate being bombarded with messages and E-Mails totally irrelevant to my job role.

P.S.
I just got an E-Mail reply from an employee after I said "Do Not Contact Me" (irony) and with snippets of the above, apparently one of your other employees had told this gentleman to contact me.
Have you ever asked yourselves "Who" these people are and "if or why" you should contact them?

I will never use your services. Ever.

11 September 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for your feedback it is greatly appreciated, we are very sorry to hear that you have had a negative experience with UK Utility, we will make sure that you will have no further contact from our team and thank you again for bringing this to our attention
Kind Regards
UK Utility

Rated 5 out of 5 stars

Rizwan has been a massive help to our…

Rizwan has been a massive help to our club guiding us through all the different procedures, a true professional throughout, we are extremely grateful

10 August 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Rizwan and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Rizwan Nisar - Very helpful, knowledgeable and understanding

Over the past few years Rizwan Nisar has been invaluable in searching for a competitive energy price contract for our business. This year is no exception in this very difficult market. His guidance and knowledge has been exceptional.

8 August 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Rizwan and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Excellent service again from James Price

Once again James Price has provided excellent, professional advice regarding our utilities contracts. I would highly recommend him if you are looking to negotiate a good deal for your company, which is more important than ever in the current energy market.

26 April 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to James and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Really helpful.

Really helpful.
Great service and support.
Thank you
Trehafod Community Village Hall ♥️

21 March 2023
Unprompted review
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Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified and we were very happy to help you
Kind Regards
UK Utility

Rated 5 out of 5 stars

contract renewal

rang back when asked. was clear and courteous

16 February 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified and we were very happy to help you
Kind Regards
UK Utility

Rated 5 out of 5 stars

Krish was very helpful when my business…

Krish was very helpful when my business was looking for a new electricity supplier. He scanned the market and explained everything fully.

2 November 2022
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Krish and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with.
Been with them for many years wouldn’t dream of letting anyone else deal with my energy affairs .
Lewis is an absolute star .

31 January 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Lewis and we were very happy to help you, We look forward to doing future business with you
Kind Regards
UK Utility

Rated 5 out of 5 stars

Lewis Thandi

Lewis Thandi, is always very helpful and courteous. He has good knowledge of the industry prices and has helped us to find decent business energy rates or the past 5 years now. Would recommend UK Utility based on my experience with Lewis.

1 February 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Lewis and we were very happy to help you, We look forward to doing future business with you
Kind Regards
UK Utility

Rated 5 out of 5 stars

Good knowledge of prices and suppliers

Good knowledge of prices and suppliers. Does not pressurise the customer.

19 January 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified and we were very happy to help you
Kind Regards
UK Utility

Rated 5 out of 5 stars

I can strongly recommend Riz from…

I can strongly recommend Riz from UK-Utility, he was very efficient and provided me with the best prices for the companies gas and electricity supply. I did a vast search and they came out on top.

18 January 2023
Unprompted review
UK UTILITY logo

Reply from UK UTILITY

Hello There, Thank you for such a fantastic review, this has been notified to Rizwan and he was very happy to help you, we look forward to working together in the future
Kind Regards
UK Utility

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