Oliver phoned me and took me through a quick assessment to find out if I qualified to work in Australia, which I did. He was really friendly, and reassured me throughout the phone call. He seemed re... See more
Company replied
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Review summary
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The young lady we spoke to is called jade she was very friendly very professional. Any worries or concerns we had about the immigration process she laid them to rest. The fact that we were eligible fo... See more
Company replied
Very easy and straightforward experience dealing with UIS Australia, couldn’t recommend enough. Big thanks to Olivia Woods who helped me with every question and got back to me very fast making the app... See more
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Due to the time difference it’s been adventurous connecting. However, once I did things went amazingly. I can’t remember the woman I spoke with originally and I feel bad for it because she was on poin... See more
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Company details
Written by the company
The visa application process for Australia is challenging for many future immigrants as they must follow and comply with various and specific requirements, point assessments, rules, and regulations. This is where UIS Australia steps in, providing our clients with our expertise and experience of the Australian Immigration process while staying focused on the final goal – successfully completing their Australian immigration process.
Contact info
91 King William Street, SA 5000, Adelaide, Australia
- +61-8-715-01857
- support@uisaustralia.com
- uisaustralia.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from UIS Australia
Hi Nicolaas,
Thank you so much for your kind words! We’re glad to hear that you received amazing help and friendly service.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Nice people. Aggressive Sales Tactics.
The people I talked to were very nice, though the sales tactics were uncomfortably aggressive and I felt overly pressured to make a decision in the moment. The price for the initial assessment was higher than other places I later researched, and they ultimately weren't able to do much with my case due to it being an unconventional artistic portfolio career. If you have a straightforward case and you like their vibe, you might be fine. In retrospect, I would have trusted my gut and shopped around before agreeing to the initial assessment. But again, the people I talked to there were nice, well-intentioned, and helpful.
30 March 2026
Unprompted review
Reply from UIS Australia
Hi Jeff,
Thank you for sharing your feedback.
We’re glad to hear you found our team friendly and helpful, and we appreciate your comments. We understand that pricing and decision-making are important factors, and we always aim to provide the information needed for clients to make an informed choice at their own pace.
We respect that each individual may prefer a different approach when evaluating their options, and we appreciate you taking the time to share your perspective.
Kind regards,
UIS Australia
You sounded very helpful and I’d really love to start working with you
I really would like to start working in Australia and thank you for helping me get closer to my dream
6 April 2026
Reply from UIS Australia
Hi Tjodrekur,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and that you feel one step closer to achieving your goal of working in Australia. We look forward to assisting you further on your journey.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Dean the Topman
The advisor Dean who I spoke with was very patient and understanding of our situation.He listened to our background story and was very helpful and positive in what he had to say.
Many thanks
6 April 2026
Reply from UIS Australia
Hi,
Thank you so much for your kind words! We’re glad to hear that the support was patient, understanding, and helpful, and that you felt heard and supported throughout your conversation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Getting clear and honest answers and…
Getting clear and honest answers and advice.. Thanks to Ross
6 April 2026
Reply from UIS Australia
Hi Andre,
Thank you so much for your kind words! We’re glad to hear that you received clear and honest answers and helpful advice throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Reply from UIS Australia
Hi James,
Thank you so much for your kind words! We’re glad to hear that the conversation was pleasant and that you found the information helpful.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Really helpful with information I…
Really helpful with information I needed at this time and I will definitely be back in touch when we have decided what to do.
Jordan was really great on the call!!
5 April 2026
Reply from UIS Australia
Hi Emma,
Thank you so much for your kind words! We’re glad to hear that the information provided was helpful and that you had a positive experience during your call. We look forward to assisting you again when you’re ready to move forward.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Had i known how many followers up phone…
Had i known how many followers up phone calls i would have received o would have NEVER EVER filled out the application questions and sent my email I've inundated with calls and emails iam now going to unsubscribe from this site please take me off call lust aswell
3 April 2026
Reply from UIS Australia
Hi Bruce,
Thank you for your feedback.
We’re sorry to hear that the level of communication you received did not meet your expectations. We understand that contact preferences can vary, and we respect our users’ choices regarding how and when they wish to be contacted.
If you would like to be removed from our call or email lists, you can unsubscribe directly from our communications or contact our support team, and we will ensure your preferences are updated accordingly.
We appreciate you bringing this to our attention.
Kind regards,
UIS Australia
Great agency, but expensive.
The company and the people you are having a call with, are kind and help you with everything. You don't really have to do a lot, because they will do the most part.
I would love if the process would be a little bit more transparent. I knew i have to pay them for helping me with my visa, but i didn't thought it would be that expensive. Also you guys definietly need better headsets with noise canceling. It was hard to understand you sometimes.
Still everything worked out, so thank you guys!
1 March 2026
Unprompted review
Reply from UIS Australia
Hi Pascal,
Thank you for your feedback! We appreciate you taking the time to share your experience. We’re glad to hear that the support was helpful and that everything worked out well for you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
quick and professional help
They were kind and professional, everything was done quickly and they expleined to me everything i needed to know.
31 March 2026
Unprompted review
Reply from UIS Australia
Hi Anna,
Thank you so much for your kind words! We’re glad to hear that the support was quick, kind, and professional, and that everything was clearly explained to you.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Great service from start to end
Great service from start to end. Olivia woods has been a great help along with everyone else who has been in contact with me. Would definitely recommend uis Australia to anyone looking to go to Australia.
14 January 2026
Unprompted review
Reply from UIS Australia
Hi Tom,
Thank you so much for your kind words! We’re glad to hear that you had a great experience from start to finish and felt supported throughout the process. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Easy process and helpful staff
Very good advice and made the process significantly less stressful and easier to understand.
Always gave very quick responses and all communication was pleasant.
The website was very clear, all instructions and guides were very easy to follow.
15 January 2026
Unprompted review
Reply from UIS Australia
Hi,
Thank you so much for your kind words! We’re glad to hear that the process felt easy to follow and less stressful, and that you received clear guidance, quick responses, and pleasant communication throughout.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Aggressive sales tactics and very unprofessional
I had a very uncomfortable and highly unprofessional phone experience with UIS regarding a visa application.
The representative, Tasha, was extremely pushy from the start and kept insisting that I had to make a payment immediately. She repeatedly pressured me by saying that if I didn’t pay right away, I would be placed at the back of the line and that they might not even help me anymore. This felt manipulative and inappropriate.
The call ended up lasting around 30 minutes because she would barely let me speak and made it difficult to end the conversation. It felt like I was being kept on the line and pushed into a decision rather than being helped in a professional way.
When I explained that I wanted to take some time to compare options, this was not respected at all. Instead, she made me feel like this was a strange or unreasonable thing to do.
At one point, she even assumed that I didn’t want to proceed because I “didn’t have the money,” which was both incorrect and very unprofessional. On top of that, she made a comment about hearing my father in the background, which was completely irrelevant and inappropriate.
Overall, the entire interaction felt aggressive, unfriendly, and very unprofessional. I would not recommend this company to anyone and strongly advise others to be cautious of this kind of pressure.
29 March 2026
Unprompted review
Reply from UIS Australia
Hi Eva,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
Do it for FREE on gov.au
Took a long time and had to pay money for it. You can do it for free on the official Australian government website for FREE, and it was much faster.
7 August 2025
Reply from UIS Australia
Hi Jacqueline,
Thank you for sharing your feedback. We understand that cost and timelines are important considerations when choosing an immigration service.
While immigration processes can be completed through official government channels, our company provides structured guidance and support throughout the application process. Many clients choose our services to help navigate complex requirements and reduce the risk of errors.
We have reviewed our records but are unable to locate any engagement or active case associated with the details provided in this review. As such, we’re unable to verify or comment on the specific experience described.
Our fees reflect the level of service, time, and expertise involved, and we aim to be transparent about our process and pricing from the outset.
We appreciate your perspective and remain available should you wish to discuss this further. Please feel free to contact us at your convenience.
Best regards,
UIS Australia
Olivia Woods Experience
Olivia Woods was really great to work with and accommodated my needs as I had issues accessing some links. Everyone here is so nice and welcoming!
27 March 2026
Unprompted review
Reply from UIS Australia
Hi Kathleen,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and accommodating, and that you had a welcoming experience with our team.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
I had a great experience working with…
I had a great experience working with Olivia Woods and the entire UIS Services team. From the start, Olivia was professional, knowledgeable, and genuinely helpful throughout the whole process. She took the time to clearly explain everything, kept communication consistent, and made what could have been a stressful situation feel smooth and straightforward.
The whole UIS team was supportive, responsive, and easy to work with. What really stood out was the attention to detail and willingness to go the extra mile to make sure everything was handled properly. It’s clear they care about their clients and take pride in their work.
I highly recommend Olivia Woods and the UIS Services team to anyone looking for reliable and trustworthy support.
25 March 2026
Unprompted review
Reply from UIS Australia
Hi Riley,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth and positive experience with our team, and that the support provided was clear, consistent, and reliable throughout the process. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Oliva was great in helping & supporting…
Oliva was great in helping & supporting me through my visa process and I finally got qualified I definitely recommend
26 March 2026
Unprompted review
Reply from UIS Australia
Hi Joel,
Thank you so much for your kind words! We’re glad to hear that the support was helpful throughout your visa process and that you achieved a positive outcome. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
Highly recommend them
Highly recommend them
Olivia woods and ur team were brilliant help and easy to deal with
26 March 2026
Unprompted review
Reply from UIS Australia
Hi Cian,
Thank you so much for your kind words! We’re glad to hear that the support was helpful and easy to work with, and that you had a positive experience with our team. We truly appreciate your recommendation.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
hidden fees and massive upselling
I applied for subclass 417 visa and The staff are very welcoming and helpful. but what they dont tell you is the hidden fees, that theres a 350 pound eligibility check, a 1250 pound visa application fee (the standard rate for a 417 visa is about 350 gbp) and then if you want them to send it off you have to give them an extra 650 dollars. edit: id also like to add that when you attempt to call them you get no response so good luck getting a refund. this company pressures you to pay by getting you to pay a small amount then more then more, they wanted 300 pounds just to send of my files to the australian government. whatever you do stay away from this company
save your money and just do it through the government website
25 March 2026
Unprompted review
Reply from UIS Australia
Hi Nathan,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you encountered with our services.
We strive to provide high-quality service to all our customers and the issue you described does not align with our standard protocols.
As such, we would like to review your case further to ensure you receive the service you deserve.
Kindly provide us with your contact information to address your complaint promptly.
We hope to hear from you soon.
Best regards,
UIS Australia
Good experience
Good experience. Thanks to Olivia Woods and the others who helped.
14 March 2026
Unprompted review
Reply from UIS Australia
Hi Filip,
Thank you so much for your kind words! We’re glad to hear that you had a good experience and felt supported throughout the process.
If you need any further assistance, please don’t hesitate to contact us at support@uisaustralia.com
Best regards,
UIS Australia
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