All good Cleaning product is a bit difficult No instruction about which toothpaste to use.?
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I bought the udentalpro online and my bank account was deducted for $59 on Thursday 25 JAN 24 1826HR. Since then I have not heard at all from the company. At least there should be an acknowledgemen... See more
Company replied
Dont waste ur money on this u might as well put some toothpaste in your mouth swish it about and spit it out trust me a wastevof £50 oh and once u av tried and u realise it does nothing they will not... See more
Ordering was easy, the item arrived very quickly and was well packaged. Unfortunately the instructions were rather sketchy and I needed to request further details. However my email request was answer... See more
Company details
Written by the company
UDental Pro is a company specialising in the design and sale of products for oral and dental health. We offer innovative and effective products to improve our customers' daily lives.
Contact info
United Kingdom
- udentalpro.com
3.5
Average
318 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Reply from UDental Pro® | Official
Dear Carol,
We're thrilled to hear that Udental Pro has left your teeth feeling so clean! Your satisfaction is our ultimate goal, and we're delighted that our product has met your expectations.
If you ever have more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Udental Pro, and we appreciate your support!
Best regards,
Easy to use
Easy to use, well designed, comfortable and quick. I suggest you use a quality whitening toothpaste gel to maximise results. Leaves your mouth feeling clean and fresh. Thanks!
18 November 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Helen,
Thank you so much for taking the time to share your positive experience with Udental Pro! We're thrilled to hear that it's been easy to use, well-designed, comfortable, and quick for you.
Your suggestion to use a quality whitening toothpaste gel for maximum results is appreciated and will undoubtedly be helpful to others. We're delighted that Udental Pro has left your mouth feeling clean and fresh.
If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority, and we're grateful for your support.
Thanks again for choosing Udental Pro!
Best regards,
Oops read these reviews too late
Oops read these reviews too late.
Just had one delivered and was impressed by the packaging but
.no instructions and no charger point and only the did I read reviews...another expensive scam
18 November 2023
Unprompted review
Reply from UDental Pro® | Official
I'm sorry to hear about the inconvenience you've experienced with your recent Udental Pro purchase. We sincerely apologize for any oversight in not including the instructions and charger point with your order.
To address this issue promptly, we have emailed you a digital copy of the user guide for Udental Pro. Please check your inbox, and if you don't see it, kindly review your spam or junk folder.
Regarding the charger point, we understand the importance of this component, and we want to make it right for you. Our customer service team is ready to assist, and we will promptly ship a charger point to your address.
If there's anything else you need or if you have further concerns, please don't hesitate to reach out to our customer service team at contact@udentalpro.com. We are committed to ensuring your satisfaction and addressing any issues you may have.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter for you.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Sincerely,
Alexander, Manager customer service
Fantastic product
Fantastic product. I saw a difference within the first week. Absolutely love it that's why I have purchased three of them
15 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you so much for your fantastic feedback! We're delighted to hear that Udental Pro has made a noticeable difference for you within the first week. It's fantastic to know that you love the product, and we truly appreciate your loyalty with the purchase of three units.
Your satisfaction is our greatest reward, and we're here to support you on your oral care journey. If you ever have any questions or need assistance, please feel free to reach out.
Thank you for choosing Udental Pro, and we look forward to continuing to meet and exceed your expectations.
Best regards,
My experience with UDental Pro
Be careful in dealing with this company. They provided me with an unobtainable phone number and when I emailed them to cancel my order they told me that it had already been shipped {not the case}. I received the item unopened but had to return it to an address near Paris at a cost of £13.05 before they agreed to a refund. They refunded £29 in respect of one item but failed to refund £44 for the initial item. I had to refer them to my Bank's Disputes team in order to obtain my refund. Dealing with this company was an extremely stressful experience.
25 October 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Robert,
I sincerely apologize for any stress or inconvenience you experienced during the refund process. I understand the importance of resolving this matter promptly, and I appreciate your patience.
Upon reviewing your concern, I can confirm that both refunds, £29 and £44, were initiated on November 1st for the respective items. To provide additional assurance, I am more than willing to share proof of the refund transactions made on that date.
Please allow a few business days for both transactions to reflect in your account. Additionally, I recommend reaching out directly to your bank's Disputes team to inquire about the status and ensure a smooth processing of the refunds.
I understand that this experience has been less than satisfactory, and I want to assure you that we take your feedback seriously. We are committed to improving our processes to prevent such issues in the future.
If there's anything else I can assist you with or if you have further concerns, please don't hesitate to reach out. Your satisfaction is our priority, and we want to make sure we address all aspects of this matter.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to resolve this issue to your satisfaction.
Sincerely,
Alexander, manager customer service Udental Pro
Great no problems at all
15 November 2023
Unprompted review
Reply from UDental Pro® | Official
We're thrilled to hear that you had a great experience with Udental Pro and encountered no problems at all! If you ever have any questions or need assistance in the future, feel free to reach out. Thank you for choosing Udental Pro
Not posible contact them by phone
As I did not receive an email with the data of the order but I have paid it I tried to contact Udental Pro by telephone but the number that appears in the website +33 (0)7 56 49 50 76 does not exist
13 November 2023
Unprompted review
Reply from UDental Pro® | Official
We apologize for any inconvenience you've experienced. We are currently investigating the issue with the phone number you provided, and we appreciate you bringing it to our attention.
Regarding your order, we're glad to hear that it has already been shipped to Madrid. To ensure you have the necessary information, we will resend the order confirmation email, including the relevant details. Please check your email inbox, and if you don't receive it shortly, kindly check your spam or junk folder.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure a smooth and positive experience for you.
Thank you for your understanding, and we appreciate your patience as we address these matters.
UPDATE November 17th---> Parcel was delivered on November 16th ( 4 days after shipped the item). Here is the tracking : https://www.deliverie.es/track/result?no=2719016886044871
I saw this product in an ad and had a…
I saw this product in an ad and had a good impression of it. What makes it great is the vibrations that deep clean your teeth and remove plaque and yellow stains more effectively than a regular toothbrush. It is not too noisy at all. It is lightweight and simple to use.
I definitely appreciated the discount on my order. That is one thing that made the purchase experience more exciting. They also offered some additional parts (like a second 360 degree brush).
The service was very good. I got regular updates on the order and instructions for the use of the product.
5 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you so much for taking the time to share your positive experience with Udental Pro! We're thrilled to hear that you had a good impression of our product. The vibrations that provide a deep clean, the removal of plaque and yellow stains, the low noise level, and the lightweight and simple design are all key features that we're proud to offer.
We're glad that you appreciated the discount on your Udental Pro order and found the inclusion of additional parts, like the second 360-degree brush, to enhance your overall experience.
Our commitment to providing excellent service, regular updates on orders, and clear instructions for product use is unwavering. If you ever have further questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Udental Pro.
Thank you for choosing Udental Pro, and we look forward to serving you again in the future!
Still no refund of the return fee of…
Still no refund of the return fee of £19.85. Shoddy product and con that they are sent from U.K. but they insist on return to US? They offer return when you post negative review but then ignore your emails. Product doesn’t work and is plastic mouthpiece with blue light! Doesn’t clean teeth so waste of money. Had to get PayPal to refund but they don’t refund return costs.
7 August 2023
Unprompted review
No big issues
Yes it's fine, although not quite big enough to cover all my teeth.
2 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for your feedback. We're glad to hear that you haven't encountered any major issues with our product.
Regarding the size, we appreciate your input. We understand that a proper fit is important for the best user experience. If you have any concerns or specific feedback about the product size, please feel free to share more details with us. We're always looking to improve our products and appreciate customer input.
If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help in any way we can.
Thank you for choosing our product, and we value your feedback.
Disappointed that it wasn't explained…
Disappointed that it wasn't explained that the whitening foam wasn't included.
7 November 2023
Unprompted review
Reply from UDental Pro® | Official
We're sorry to hear about your disappointment regarding the whitening foam. We apologize for any confusion or inconvenience that may have arisen.
It's important to us that our customers have all the necessary information about our products. We appreciate your feedback and will work to ensure that the product description and details are clearer in the future.
If you have any further questions or need assistance with obtaining the whitening foam, please don't hesitate to reach out to our customer support team. We're here to help address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope to make your experience with us better in the future
Nice product that does a fast and efficient job
Nice product that does a fast and efficient job. I bought this item to help improve tooth whiteness - and although I haven't been using it for long - I believe it has helped especially in removing more plaque which helps teeth feel cleaner.
6 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for your kind words and for sharing your positive experience with our product. We're delighted to hear that you find the product nice and that it's doing a fast and efficient job.
Improving tooth whiteness and maintaining oral hygiene are essential, and we're glad to know that you believe our product has been helpful in removing plaque and making your teeth feel cleaner. We hope to continue contributing to your dental care routine.
If you have any further questions or need additional support, please don't hesitate to reach out. We're here to ensure your satisfaction and oral health.
Thank you for choosing our product, and we look forward to being a part of your dental care journey.
Thank you so much.it’s great and easy…
Thank you so much.it’s great and easy to use. Good design. Couldn’t fault it. 10/10
6 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for your kind words! We're thrilled to hear that you find the Udental Pro great and easy to use. We take pride in its design and functionality, and we're delighted that it met your expectations.
Your satisfaction is our priority, and your 10/10 rating means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Udental Pro.
Thank you for choosing Udental Pro, and we look forward to serving you in the future.
I'm right handed and had a accident…
I'm right handed and had a accident that left me with permanent problems with my right hand and wrist area. Using my left hand to brush my teeth was very awkward this has helped me so much with my teeth and gums
4 November 2023
Unprompted review
Reply from UDental Pro® | Official
We're delighted to hear that our product has been of assistance to you, especially in light of the challenges you've faced. It's fantastic to know that the Udental Pro toothbrush has made a positive impact on your dental care routine, making it easier for you to maintain the health of your teeth and gums.
Your feedback is valuable to us, and we're committed to providing solutions that cater to our customers' needs. If you have any questions or need further support in the future, please don't hesitate to reach out. We're here to help ensure your continued satisfaction.
Thank you for choosing Udental Pro, and we're honored to be a part of your oral care journey.
Reply from UDental Pro® | Official
We're thrilled to hear that you had a positive experience with our Udental Pro. Quick service and effective performance are key priorities for us, and we're pleased to know that the product met your expectations.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction and to provide support whenever you need it.
Thank you for choosing Udental Pro, and we look forward to serving you again in the future.
I purchased a Udental Pro and I have…
I purchased a Udental Pro and I have tried it out and found it to be very good and very easy to use.I have MS which is slowly progressing and can easily use this product without any problems, it works as it says on the box.
3 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for sharing your experience with the Udental Pro, and we're delighted to hear that you found it very good and easy to use. It's wonderful to know that the product meets your needs and works as described.
We appreciate your feedback and are especially glad to hear that it's accessible and helpful for you, even with the challenges of MS. Your satisfaction and comfort are important to us, and we're here to assist you with any further questions or support you may require.
Thank you for choosing Udental Pro, and we're honored to be of service.
IM 69 years young & my teeth were…
IM 69 years young & my teeth were yellow near my gums but in only 2 weeks they are all the same the yellow as gone
1 November 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for sharing your wonderful experience with our product! We're thrilled to hear about the positive change you've noticed in the color of your teeth. It's fantastic that the yellow near your gums has diminished in just two weeks.
Your satisfaction and the improvement in your dental health mean a lot to us. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and support your journey to a brighter smile.
Thank you for choosing our product, and we look forward to continuing to serve you
Great costumer service
My 4 stars are for the customer service only as I did not use the product.
I ordered Udental Pro and, after consulting my dentist, I cancelled it within 24 hours and asked for a refund. The Service manager got back to me after a few hours and the next day cancelled my order. Two days later I was fully refunded, thank you!
26 October 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for your kind words and for sharing your experience with our customer service team. We're delighted to hear that you found our customer service to be great.
We understand that circumstances can change, and we appreciate your prompt decision to cancel your order based on your dentist's recommendation. Our team is dedicated to providing quick and efficient service to our customers, and it's wonderful to know that the service manager promptly addressed your request and processed your order cancellation and refund.
We value your satisfaction and are here to assist you with any future inquiries or needs. Should you decide to try our product in the future, we'll be here to provide the same level of service and support.
Thank you for considering Udental Pro, and we look forward to any future interactions with you
Brilliant product
Brilliant product. My teeth feel great after 30 seconds… was not sure if it would be good but after trying it… it’s amazing- definitely recommend.
27 October 2023
Unprompted review
Reply from UDental Pro® | Official
Thank you for your fantastic review! We're delighted to hear that you find our Udental Pro toothbrush to be a brilliant product and that it has left your teeth feeling great. We understand that trying something new can be uncertain, and we're thrilled that you had such an amazing experience with it.
Your recommendation means a lot to us, and we appreciate your support. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to ensure that you continue to enjoy the benefits of our product.
Thank you for choosing Udental Pro, and we look forward to serving you again
My experience with Udental pro was…
My experience with Udental pro was excellent,I was kept informed throughout. The only reason I can not give 5 stars is because you use royal mail as your courier,they let a lot of companies down they work for so my advice is to get shut and use another courier. Apart from that everything was great.
25 October 2023
Unprompted review
Reply from UDental Pro® | Official
Dear Craig,
We're delighted to hear that you had an excellent experience with Udental Pro and that you felt well-informed throughout the process. We truly appreciate your feedback.
We understand your concerns regarding the courier service, and we take your feedback seriously. We continuously evaluate our shipping partners to provide the best possible service to our customers. Your feedback helps us in our ongoing efforts to improve, and we'll consider your suggestion to explore alternative courier options.
Thank you for choosing Udental Pro, and we hope to have the opportunity to serve you even better in the future. If you have any further comments or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.
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