Udemy Reviews 1,866

Udemy markets itself as a place to learn anything, but in reality, it's a gamble. There’s no consistent standard for course quality—many are poorly structured, outdated, or outright misleading. And Udemy knows it. That’s why getting a refund is deliberately difficult.
I recently requested a refund for a C# course that was, without exaggeration, the worst I’ve ever seen. My benchmark? YouTube tutorials—which were far superior. The course began with a downloadable starter file that was three years out of date. The first lesson featured a scruffy presenter stumbling through vague explanations, offering nothing of substance unless you’re five years old.
I gave up after that single video. But when I applied for a refund, Udemy denied it, claiming I’d watched “too much” of the course. One video. That’s all it took to disqualify me. Apparently, clicking play once is enough to void your eligibility.
This isn’t just bad policy—it’s deceptive. Udemy’s refund system feels engineered to trap users into paying for subpar content with no recourse. In my experience, that qualifies them for the label: con artists.

Nice bait and switch! I was interested in a course. I figured I'd subscribe to the "personal plan" so I could take a number of courses. Then, after paying, I discovered the course I wanted is not included in "the plan" and I would have to pay more for this other course. This wasn't clear before paying for "the plan." Yes, another online scam screwing people left and right.

The course content is good, entirely depends on the teacher and the course material, but recently the website is been really slow. Often I have to reload a million times, play again and again and video's just won't start. I can't give this website more than 1 star if it takes me hours to even start the video/ course in the first place. And often the video's just stop and keep loading and loading. It's encredibly frustrating and wastes my time. Other websites load just fine on my pc.

My experience with Udemy has been very disappointing. Their system feels misleading, and the overall customer support is unhelpful and unresponsive. It’s frustrating when a learning platform doesn’t handle users’ trust properly or communicate clearly about payments and subscriptions.

I used to think Udemy was a reliable place to learn, but this experience has changed my opinion completely. I would advise others to be very cautious before subscribing or sharing payment information with them.

i used to like this company, now every single time i change a course or click away it sends me a new passcode to my email address EVERY SINGLE TIME. ITS SO ANNOYING TAKES ME 10 MINS TO JUST LOG ON and if i search for a course it asks me to log in again if i swap courses it asks me to login again if i click on the same site on something else it asks me to login again. Absolutely ridiculous. I cant do anything , they also removed live help so its just terrible recently. After this course im going to another company just no longer worth the stress!!!

Poor quality, using other people’s content that can be found on YouTube for free! No customer service support when I was unable to access my 2 courses despite being- waste of money and time

Udemy feels like a gamble, and I definitely lost this time. I paid nearly $40 for a 2.5-hour course that turned out to be a complete waste of time and money — the instructor was unclear, lacked real knowledge, and often rambled to himself instead of teaching. Honestly, even if it was free on YouTube, it wouldn’t have been worth watching.

What makes it worse is Udemy’s refund policy, which is very misleading. They promote a 30-day money-back guarantee, but once you’ve watched a fair portion of the course, suddenly you’re not eligible. So you only find out the course is garbage once you’ve already lost the chance to get your money back.

Udemy should take more responsibility for quality control on its platform and be transparent about its refund rules. Right now, I wouldn’t recommend Udemy to anyone who actually values their time or money.

To much Lag, every 5 sec the video it lags

I had some reasonable experiences with Udemy, but recently I bought a Splunk power user course by , course delivered, then disappeared. I tried to get paypal to contact them, but Paypal surprisingly wasn't much help. Udemy help center is a joke. Just a set of links to nothing that helps. Turns out, my course was halted. It's in my learning section, but the videos are not playing. I am never buying courses from Udemy again. That one star is for no customer service and my inability to get help to get a refund.

I’m new to Udemy and still learning the ropes. I’ve noticed that guidance and feedback can be limited, and most responses feel automated. I hope Udemy continues to support its instructors, who are at the heart of the platform

Hi, I want to Udemy to offer a course and it was a real and horrible experience with the team. They are very arrogant and rude and lack manners in their responses. It's definitely not the right platform to submit your course. They are not awarding bodies of certificates so it's better that you register with private or public institution to earn a certificate.

Another company using shopboard to send emails without consent. Udemy, if you bother to read this you need to ask for a refund as they have sold you 1000's of emails that people have not agreed for them to sell on.

The 30-Day Money Back Guarantee is misleading. If you try to explore a course, you’ll quickly lose eligibility for a refund after watching as little as 5% of the content. That 5% is often just the introduction, things like setting up your environment or downloading required files, so you don’t even get a real chance to evaluate the actual course material before the guarantee becomes void.

I don’t know if it is true for others, but this online education platform gave what others couldn’t- real job skills, which helped me to apply for my dream job. Lessons on Python programming class were very close to what you really use in real work. I was there, concerned about what it would be like after the course ended. The knowledge was indeed practical.

There is no actual way you see how many people really bougt your course, you can only trust Udemy, and the prices you set are never the amount tou take this is very cheeky app

if you like learning new skills then udemy is the best option for you.I love it

It's genuinely disappointing to write this review because this platform used to be a shining star in the online learning space. It was my primary resource for years, a place I recommended to colleagues and friends without hesitation. Unfortunately, I can no longer do that. The decline in quality is so bad.

The content, which was once cutting-edge, is now painfully outdated. You'll find courses teaching deprecated technologies and old workflows that are no longer industry standard. It feels like the entire library has been abandoned, left to collect digital dust. What was once a vibrant learning hub has turned into a content graveyard.

Even more shocking is the nosedive in production quality. I recently tried to take a newer course and was met with such terrible audio that it was completely indecipherable. It sounded like it was recorded in a wind tunnel on a flip phone. How can you learn anything if you can't even make out what the instructor is saying?

Worst of all is the recent trend of using AI generated voiceovers. It's painfully obvious that these are robotic voices reading a script, completely devoid of passion, intonation, or the subtle nuances that a real, experienced teacher brings. It feels like the "instructors" have zero actual knowledge of the craft they're supposed to be teaching. This isn't education; it's a cheap, soulless content farm.

I'm incredibly disappointed. This platform has gone from a trusted educational resource to a hollow shell of its former self. Save your money and your time look elsewhere for quality learning.

Love Udemy. It's been amazingly helpful with really informative instructors. It's really helped me with my work. Definitely recommend it for spirituality and similar courses.

My 3 Valid Complaints about Udemy:
(1) One Udemy Instructor who teaches courses in the area of psychic-mediumship-spiritualist-divination, etc. kept message bombing my message box with too many messages, like a telemarketing pest. How? Let me explain in detail. Most instructors just send you a welcome to the class message and after maybe one or two messages to remind you of the course: a direct link that [immediately opens up inside the course video], encouraging you to get started. Unfortunately, this extremely annoying instructor became a telemarketing pest in my Udemy message box, by sending 3-9 messages to my message box, for [a single course], always sending the same message link as a set of 3 repeating messages. For example, if you enroll in say 1 or 2, 3, 4 5 courses all at once, but haven’t started the courses, then every few days he’s going to message bomb you with a set of 3 repeating messages for each course, and then he’ll wait a few days and again, send another 3 set of repeating messages, and he will keep on doing this [until you start his course video], like a telemarketing pest. I planned to take 5 more of his classes, so if I’d enrolled in each and delayed starting them all in that week, he would have been message bombing my message box even more, until I start the courses. I paid for 3 of his classes, I got sick of his message bombing me for each course, I won’t be taking anymore of his courses. I paid for the course, so I decide when I start not him! Imagine if I enrolled in 5 courses and delayed by 2-7 days in starting, he would have been message bombing me with 45 messages on average, every few days in my message box, [until I start his course video], what a telemarketing pest.
(2) Getting Refunded for a Course Purchased within 30 days that you never started or watched: Udemy expects you to pay them [immediately] for any course you enrol in, but they don't respect you enough in return with an immediate refund for a course. Yep, no customer loyalty.
(3) The Courses on Udemy: There are some really interesting, quality, useful educational courses, but also there are courses on Udemy that have some instructors teaching amateur course content, which is extremely overly priced, and [some] instructors claiming to have the skill set and experience, but clearly have none. For example, a different instructor (female) claimed to be a psychic-medium, homeopath, offering a course in psychometry, but throughout the entire video she is talking (only) about her past psychometry readings using a photo, piece of jewellery, rose, and on an animal (a cat), etc, because in the video she is unable to do a basic live psychometry reading on any of the objects she is holding, even the cat that jumped up on her lap two seperate times in the video, she can’t even do a basic live psychometry reading on it. Big Red Flag! However, in her bio, the instructor claims to have 30 years of experience. Really? Ha-ha-ha! Obviously not in psychometry. Because any person who has well-developed psychometry abilities will be more than willing to do at least [one] live psychometry reading, she can't even do that! However, she claims to be a psychic medium with 30 years of experience. Ha-ha-ha. I’m so glad I only paid the discounted price of $18.01, for her psychometry course, usually at the regular inflated price of $79.99. Because you can watch youtube videos with professionals teaching and demonstrating [live psychometry readings for free]. Listening to her monotone, boring voice teaching her amateur psychometry course, only explaining her past readings, with not even one live psychometry reading was a waste of my money and time! This instructor, who obviously has limited psychometry skills, should be ashamed of herself for charging students a high price of $79.99 for an amateur psychometry course. Even worse, in her reply comment to me, the instructor's inflated ego was boasting about how many 5-star ratings she has for the obvious amateur psychometry course, ignoring her other 1/5 ratings and her [inability to do a basic live psychometry reading]. I won’t be taking any more of her courses. My $18.01 would have been better spent in the donation box for the homeless or on a psychometry course from a different Udemy instructor with well-developed psychometry abilities, which this instructor clearly lacks.