Sharaf DG Reviews 943

One of the most unprofessional and disorganized customer experiences I’ve ever had.

I visited Sharaf DG to purchase an air purifier and was assured by the in-store staff that it would be delivered the next day, with urgent delivery specifically requested on my behalf. That promise was the only reason I moved forward with the purchase.

The next day came, and the chaos began. The tracking link they provided was useless. I couldn’t track the order, and when I called customer service, they vaguely told me it would arrive between 5–10 PM. I followed up during that window and was told they had no idea where my order was. When I asked for the delivery driver’s number to get clarity, they refused to give it and claimed they had raised an urgent request instead.

That request? Never submitted. I was promised a call back within a few hours. No one called. I followed up again myself, only to find out no request had been logged at all. They gave me the same scripted promise of a call back in one hour. Nothing. It’s a complete mess, no ownership, no transparency, no accountability. The front-line staff are uninformed and clearly not empowered to solve anything. They waste your time and give you the runaround.

This experience made it absolutely clear: I can’t trust Sharaf DG, and I don’t intend to shop with them again.

If you value your time, peace of mind, and basic customer respect, look elsewhere.

I spoke to mr mayang and rahul in customer service, it was a very disappointing experience with Sharaf dg, I would never ever prefer anyone to come to Sharaf dg but instead go to Emax and jumbo

Disappointing Experience with Exchange Deal
I had a very bad experience with Sharaf DG. I purchased a new TV through their exchange offer and handed over my old TV as part of the deal. They took my bank details over three months ago, promising a refund to my account. Till today, I have not received any payment.
Despite several follow-ups over email, their customer service keeps giving different excuses and is now trying to force me to accept a store voucher instead of the agreed refund. This voucher can only be used at their store, which was never part of the original agreement.
This is extremely unprofessional and feels misleading. I trusted Sharaf DG, but after this experience, I would not recommend their exchange offers to anyone. Please be careful before handing over your old items—they may not keep their word.

Disappointed – Unsealed Laptop and Slow Response

Ordered a new laptop, but it arrived completely unsealed—both the delivery and product boxes. This wasn’t sold as open-box, and it’s not what I paid for.

I reported the issue right away with photos and videos, but the response has been slow and lacking urgency, despite explaining that I need the laptop for important upcoming work commitments.

This experience has caused unnecessary stress and disruption. If you’re relying on timely, professional service—especially for business use—I’d be cautious.

One a name guy umar saraf he is looting all of his customer money telling wrong price and making money there and telling about incorrect pomotions and taking extra money from that and after giving wrong information about accessories and took extra money from that after that telling he wil give 2 yrs wrannty on any product and after not recieving the money we will buy 16 pro and after he's making uss foolll that's one is not good

Worst customer service, I bought accessories from Dubai hills mall sharaf dg last week and there is no delivery til now, when I call customer service they say we sent email and team will call you. No one called in last 4 days ..... yesterday someone called and dessapered with no information. I am still clueless about my delivery which supposed to be last Monday.
i recommend not to buy online from sharaf as it's difficult to trace the delivery

Very poor in general especially customer service, delivery.

If I could give zero stars, I absolutely would. I’ll never buy from them again.
I bought a laptop on 3june but it was faulty they collect it and gave me lollipop on the name of service center, and than I received it on 29 th june but again same issue,they told me we’ll try to fix it again and than on 16th july they returned to me with the statement of No Issue found
But the trouble which I was facing in the laptop is still the same and the staff is constantly insisting on their blind policy that its not now in refund or replace days so we cannot accommodate you.
Completely unacceptable and unprofessional behavior,because first time when i visit after buying those days was in the 7days limit but they misguided me and waste all days on the name of service center.Hopefully ll never try to buy anything from shar DG again.
Now for me this laptop is completely usless.

I purchased a TV from Sharaf DG just two days ago. Once it was delivered to our home, we immediately realised it was far too big for the room. When the installation team arrived, we informed them that we would prefer to return the TV. They reassured us that since we still had the box, we could return it within 7 days—even if they proceeded with the installation. Trusting their word, we allowed the installation.

The very next day, I called the call centre to initiate the return. The first representative I spoke to (name withheld for now) confirmed that a return was possible but would involve a 15% restocking fee. While I wasn’t thrilled about the fee, I was relieved that a return was still an option.

However, when I called again the next day to confirm and proceed with the return, another representative (again, name withheld) told me that a return was not possible at all because the product had been installed.

This is completely unacceptable and misleading. I feel cheated by the lack of clarity and the conflicting information provided by their own staff. A simple return request within 7 days—when the product is in perfect condition and the original box is preserved—should not be this complicated.

This experience has been a complete waste of time and money, and I expected much better from a brand like Sharaf DG.

I bought a Samsung Refrigerator on the 12th of July. A faulty Refrigerator was delivered. The delivery DG Sharaf guys came checked confirmed the peice was faulty it was tripping the rest of the household appliances and causing short circuits. Then the Samsung Expert comes to check and sees the same thing happen. Writes some report and takes off. It's been 5 days now and I have not yet received a working Samsung Refrigerator. Bad Service 👎 and Samsung People Your Service And So Called Experts Really must know how to deal with your Customers. 5 Days Have past without a Refrigerator.

Though I had emphasized that I am a tourist and I have early morning flight delivery was delayed to late night by 11:30 - 12:00. I tried contacting customer service by phone and the experience was bad. Something I can say positive is the response thru WhatsApp but the replies are only after 2-3 minutes.
I never suggest Sharaf DG delivery especially in UAE for anyone.

I had an extremely disappointing experience with Sharaf DG's online shopping service, and I feel compelled to share this so others are aware before ordering.

I placed an order for an Echo Dot on July 9th, and during a live chat with their representative, I was assured that delivery usually happens the next day. I was still okay with the estimated delivery date shown on the website, which was July 11–12.

However, the product was not delivered on the 11th. When I followed up, I was told it would 100% be delivered on the 12th, which was a Saturday. Trusting their word, I stayed home from 9 AM to 7 PM, wasting an entire day waiting for the delivery.

On the 12th, I spoke to four different customer service agents, all of whom insisted the delivery would definitely happen that day. Finally, when I called again around 6 PM, a representative named Shahbaz told me I could cancel the order if I didn’t want to wait—as if it were my fault!

The customer service team is completely disorganized and unprofessional. They don’t have accurate information about deliveries, they contradict each other, and worst of all, they don't seem to care about wasting the customer’s time.

This will be my last order ever with Sharaf DG. I strongly urge others to think twice before ordering from them online. There are far more reliable and respectful retailers out there who value their customers’ time and trust.

If I could give zero stars, I absolutely would. I’ll never order from them again.
My order was delayed by two days, and now on the day it’s finally supposed to arrive the courier simply gave one missed call and hung up without even trying to deliver. Completely unprofessional.

Worst service ever : Trust me they don't have any tracking system for your order :no delivery date -no time ........ once you are in any exchange or retune , they will keep you in loop for centuries : the customer support email they share does not have any idea about your order , the customer service you call-message don't know as well , the tracking id does not work . Khalasss: you are on your own . above all they dare to mention in email "shortly the order will be dispatched .wait for delivery guy call and pick up , if you will not receive your item will be discarded" since 4 days i am waiting for that call ,upon asking no one has any idea about your order. so keep checking and begging for your order from them , i wish i could attach the photos and represent their way of discussion , how they irritate you with the same repeated lines.

very poor in courier services, delaying to deliver already 3days late...courier only asking location then nothing happen afterwards,only from your side i encountered delivery at 12am of the night yet he didn't give my parcel due to OTP which i didn't know how to get it.

This is the worst shop for electronics

NEVER buy anything from them or buy their extended warranty!!! they will not honor it! it has been 8 days since I reported a problem with my washing machine and still they did not approve the repair request! I am calling them everyday, chatting on whatsapp and even visited their customer care in person with no use! they lied to me several times saying that the approval will be done the next day but I heard that 5 times already and the approval never got through!! they just keep repeating to me that their SLA is 15 working days!!! horrible SLA if your refrigerator, air conditioner or washing machine do not work!!

very bad experience with Sharaf DG . its Zero customer service , to many staff but no follow-up , no transparency dealing with customers , 4 times delivery postponed . no action taken .

The customer service sold me a phone that I said I need the next day because I am travelling and they multiple times confirmed that they can deliver. Then after I ordered it and paid they said they have no stock available. Terrible.

I ordered a screen from Sharaf DG on May 31st, and it’s now been over 10 days with no shipping. I contacted customer service more than 10 times, and all I got were excuses and delays. My business is on hold because of this.

Totally unprofessional and unreliable. I feel scammed. Avoid this company!