Sharaf DG Reviews 944

Sharaf dg is the worst electronic shop in whole UAE. Their customer service and the after sales service is very poor. Buying items from sharaf dg was my biggest mistake

Never deal with this store again..they hv the worst service centre ever..high costs-poor services

I am writing this review to warn potential customers about my terrible experience with Sharaf DG. I placed an order, W5261112, for a pair of Xiaomi Redmi Buds 6 Pro, which I requested to return. My return reference number is TB204815.
Despite initiating the return over 10 days ago, I have been met with nothing but frustration and delays. The company has refused to provide a refund and is instead pushing for a replacement, even though I have explicitly stated that I do not want one.
Their customer service via WhatsApp is automated and unhelpful. It's a never-ending loop of generic responses and an inability to connect with a real person who can solve the problem. I have spent countless hours in a chat with an agent who is unable to process a simple refund.
This is a clear violation of customer rights. It is shocking that a major retailer would operate with such a disregard for its customers. I highly advise you to reconsider buying from them if you want any assurance of a hassle-free return or refund process. Save yourself the frustration and shop elsewhere.
I hope this review helps you. It's concise and uses key details from your conversation to make the complaint more specific and impactful.

I have always been a loyal Samsung customer and a regular buyer from Sharaf DG, but my experience with the Samsung QA65Q70CAUXZN TV has been extremely disappointing. The TV failed twice in less than 18 months (screen went completely dark after 7 months, and again 8 months later after replacement). When I raised the issue, both Samsung support and Sharaf DG management dismissed me with the excuse that it was “out of warranty.” For a premium QLED TV, this is unacceptable — such products should last at least 5 years under normal use. After researching online, I discovered many other Samsung Q70 series customers reporting the same defect, meaning this is not an isolated case. Samsung’s and Sharaf DG’s refusal to take responsibility is shocking, and I feel customers deserve better protection. A brand of Samsung’s stature must stand behind its products instead of hiding behind warranty terms.

Reply to Sharaf DG Support msg:
Dear Support team I have been in a loop with you and Samsung and your branch manager for last 25 days, so you and your management already have my contacts. Hope you will be really able to recover this situation.

Scammers, Not a good experience, very bad customer service, unstable delivery service, rang to cancel the order and told that a refund will be processed in 14 days but after 2 days the delivery guy calls me to deliver and then never turned up, absolutely rubbish service. Stay away from this business at any cost.

Very poor delivery service
No response on timing and schedule of my washing machine. Driver was over three hours late and I had come from work and waited wondering if he would come or not. Will not recommend the service

My order was suppose to be delivered on the 5th of september now its 7th and they said it will be received 8th (hopefully) its ridiculous, I ordered a stove, people cant stay home and wait for their poor delivery service we have things to do and it needs to be installed, never buying again and not recommended at all PLUS 0 compensation for the late deliveries

They deserve big zero for their services and products. I bought an apple watch from them and it appeared to be a demo watch that is not supposed to be sold. Now I can't connect the watch to my I phone as it is already connected to a demo account. I tried tens of times calling the customer services, but always the same answer " we will request a call back from Dubai mall branch" they of course never call. I ended up raising a formal complaint to the authorities in Dubai. My advice is never buy anything from Sharaf DG, they never care about customer after sale.

I purchased a Nintendo Switch 2 from Sharaf DG on August 11, 2025. At first, I was happy with the fast delivery the next day, but just after two days of use, I faced serious problems. The battery drained very quickly, and while downloading a game, the device suddenly showed a black screen even though it was fully charged.

I immediately requested a return through the Sharaf DG website. After a few days, they collected the item for checking, and customer service later informed me that the device was “in good condition.” They even sent me a video, but in that video, it was clear the person struggled multiple times just to turn it on—which clearly proves the item is faulty.

When I raised this issue, I was told that I was not eligible for a return or exchange according to their policy, which made me even more frustrated. Instead, I was advised to just check the item again when it was returned. But it has been three weeks now, and I still haven’t received the product back.

This is by far the worst shopping experience I’ve had. The customer service was unhelpful, the process was very slow, and I felt completely ignored as a customer. I will never purchase anything from Sharaf DG again and do not recommend them to anyone looking for reliable electronics or service.

I try to return an item because information on their website is not matching the product. I initiated return and they told me they will contact me in 48h. Now its 5 days. When I try to reach them by their app's chat, mobile or email. I do not receive any return only incosistent questions or information.

I am extremely disappointed with my recent experience at Sharaf DG. I ordered a room cooler and not only was the delivery delayed without any prior intimation, but the customer service made the situation worse. Instead of resolving the issue, the representative I dealt with was clearly inexperienced, constantly speaking on my behalf without listening to what I was actually saying. This left me feeling dismissed rather than valued as a customer.

For a company of Sharaf DG’s scale and reputation, such service is unacceptable. Customers expect timely delivery, transparent communication, and respectful treatment none of which were delivered in this case.

I sincerely hope Sharaf DG takes this feedback seriously and trains its staff better, because at present, this experience has made me seriously reconsider future purchases.

“Very disappointed with my purchase. The new phone had overheating and battery issues from the start. Service was slow, and I had to use a repaired phone instead of the new one I paid for. Bad experience and I will not buy again.

Very bad experiences i bought i items with one 1TB they give 512 without any resolving

The wors customer service ever i whent to almushrif mall and bought 4 TVs and paid 12k they told me it will be delivered for you by tomorrow and its btween 10am to 7pm and no one called me i called the wors customer service that i ever dealed with and they told me its shud come today befour 7 and they shud call you no one called and the customer service if you dont want it you can bist the same brang that you bought it from and cancel it what a nice customer service i’ve dealed with big companys they give you the update from the morning at the time you will receive your things but not this company after 2 days they delivered its my first time that i deal with them and 100% the last time never ever again the wors customer service ever

Horrible after sales services, I had purchase a Rog Alley for my son a month ago, also have paid for additional warranty around AED 500.00.
Within a month, of of the joysticks broke, I went to the service center located in the Abu Dhabi mall.
The technician does not even have à knowledge of the device, finally said he will order a joystick from ASUS and it will take about a week and insisted me to keep the device with them, since my son came on vacation and need to play, I refused and bought back so he could play.
After 10 days, they called me to bring the device, I went in the morning and the technician had asked me to come back at 7:00.
I went as he advised, but surprised, he said the part was order is wrong and we have place one more order which will arrive within a week,
I didn’t have any words to tell him, silently took the unusable device and came home.
It’s been a 10 days and no one called me yet, nor they answer the call, visiting them is a big job for me as I need to travel a long distance.
My son has to travel by next week and I don’t know what to do.
Please, please, never ever buy any kind of electronics or gaming devices from them and make your children upset.
You won’t be able to see their faces if anything goes wrong.

Extremely poor and disappointing customer service. Regret buying my TV from them.

worst place ever dealt with
delayed delievery and everyday keep on saying tomorrow we will deliever and nothing with no obvious reason for the delay

Customer service is rude. 1 star is too much for them.

I had a disappointing online experience. Two days after placing my order, I was informed of unexpected hidden charges exceeding 700 AED for my area. When I attempted to change the delivery area, I was surprised to find that my order had been canceled without my action. The customer care agent insisted that I had clicked the cancel button, despite my repeated confirmation that I did not.

If I can give a -100 stars I will!

I am extremely disappointed with the level of customer service I have received.

I submitted a cancellation request on August 5th, and was informed that it would be confirmed within 24–48 hours. However, it is now well past that timeframe and nothing has been done. I just spoke with a customer service representative who told me it still hasn’t been processed.

This delay is unacceptable and shows a clear lack of follow-through on your part. I expect immediate confirmation of my cancellation and a clear explanation for the delay.