TyresOnTheDrive.com Reviews 

Had 2 tyres fitted on the drive, left the old valves in despite new ones being part of the sale, also refused to put then new tyres on the same axle, stating because one of the old tyres was directional, it could not be paired with a non directional, even though he left it with a new non directional and the old directional.
Ill have to move them myself, not using Halfords again.

So after seeing your reply I assume you do not intend to do anything about it. Like actually replace the valves or move the tyres as your advice states it’s a safety issue.

Further to my issue yesterday regarding 4 new tyres fitted Tuesday and one being flat just hours later, then having to wait until Thursday for a technician to come and investigate.

Well the technician turned up to discover the previous fitter had not only snapped the sensor to my tyre but also didn’t seal the valve properly.
I was told to wait to be contacted for them to replace the sensor and possibly the valve.
I asked the technician if it was safe to drive with the issues he explained, his words were ‘maybe yes maybe no just check the air pressure frequently’.
I then go to my car to head out to discover the tyre has air hissing out of it. The valve clearly not fixed. Surely technicians should check the tyre before leaving??

This service is an absolute joke. I now have to wait for this technician to come back inbetween jobs to fit a temporary valve, which could be hours with no time frame given. And then again on another date for the sensor and a permanent new valve fitted.

Why as a company operating under Halfords, I cannot take my car to a Halfords garage to be sorted promptly is beyond me. And to not be given a valid reason for this by customer services other than ‘a garage will point blank refuse to look at it’. Ridiculous.

I have used this service in the past and not had issues until now. The customer after care is disgraceful.

Further to this, a technician arrived Friday PM to fit the new sensor and valve, the guy turned up with no parts at all and not a clue what he was actually there for. So yet again another major let down and more time wasted finding out why he was sent with no parts. Apparently the order hadn’t arrived that morning, yet by 5 PM no one thought to rearrange bookings with customers, they just continued to send out technicians to appointments and waste everyone’s time.

Tyres on the drive arrived on time and proceeded to fit tyres, tyre fitter then informed me he had snapped the locking nut key making it impossible to remove wheel. Tyres cancelled no problem, I was told they would pay for damage caused by the fitter and immediately contacted the derbyhub who said if I invoiced them for new key and broken stud removal I would receive a refund.
That was 6 weeks ago!!!!
Still no refund and pisspoor communication.
Had tyres fitted at local tyre centre
Wouldn’t use tyres on the drive (Halfords) again

Recently purchased two car tyres(19” pilot sport 4) that were recommended by their very own website. The first mechanic came out and was unable to fit the tyres due to faulty tyres. The second mechanic came out and was unable to fit the tyres due to not being able to pump tyres up. The third mechanic came out and was unable to fit tyres due to machine not being powerful enough to change tyres as the machine only goes to 150psi instead of 300psi which is needed to put tyres on rims. I was told I can keep the tyres and receive a 25% discount which I haven’t received. As TyresOnTheDrive recommended the tyres themselves but couldn’t fit their own tyres I would strongly think again before using this service.

TyresOnTheDrive couldn't be this bad, unless they were actually trying to be this bad. For the second time in a row, they have sold me tyres, waited until the day before fitting, and emailed to say the tyres on not in stock and want extra to get tyres that are.
I tried to contact them, to be told 'We don't guarantee they're in stock' (the site specifically says 'Checking stock' when you search. I waited for 20 minutes for the operator to 'check' only to be disconnected... I was eventually called back and told 'as a gesture of goodwill...' so I've upped their score to a 3/5 :/

Having used Tyres On The Drive for my own vehicle I recommended them to my son.

He ordered, waited in all day, then they turned up with the wrong size tyres! Their error.
He then had to wait a week with no car.

My daughter decided to give them a try.
She waited in all day Wednesday for the technician to turn up without the correct size nut remover! Their error.
We rearranged for Friday.
After dropping my daughter at work she received a phone call saying it was booked in for Saturday. Their error.

What the hell is going on!!

I cannot recommend Tyres On The Drive as they seem to be completely incompetent, from the technicians to the office staff.

Zero stars if I could.

Once again due to a great service last time I had the firm again. Ordering and fixing date and time slot great. Was kept informed by email and later by phone by Danny. Great guy as was the previous guy. Danny was polite professional and a pleasure to deal with will definitely use again. Left everything ship- shape and so courteous. Excellent the whole experience !

Absolutely disgusting service and customer service never ever use again

Damaged edge of both alloys when fitting 2 tyres, somehow managed to rip centre badge off the alloy, had a slot at 4 to 8 and showed up at 2 30 without notice so lucky was in. Csnt get through to anyone to speak about the issue.

I phoned the call centre to place an order for 6 tyres for my 6 wheel motorhome, having gone through all the process of details needed and order placed, the payment system didn't work, according to the agent they were experiencing payment difficulties at that moment & said for me to call back in an hour or two, so I did with the reference number given, so second time around I still had to go through the whole details process again, this time, payment rejected as it flagged up as scam payment with my bank ( who notified me immediately) so then I called a third time with the reference number, again had to go through the whole size and type thing again, now to be told they don't actually have the tyres in stock that I had already ordered !!! WHAT A FARCE !!! - my 1st and most definitely last time I'll ever try their service.

I booked and paid for 4 tyres to be fitted to my caravan on July4th and paid extra for morning slot.(8 am-12 noon) Arrived at storage compound at 7:45 in case the came at 8 ! Sat there for over 4 hours for no show !! I’d already checked their ’update service’ which showed fitter was on time no one rang me no one emailed. I had to leave due to work commitments. Rang customer services who said they would refund me within 5 days and here I am 11 days later and no refund! They are absolutely appalling no apology not even a phone call ! I would never use them again or recommend them I was told 5 days ago a manager would ring me but of course that’s never going to happen my order no was A972B005723

They fitted my tyres but did not balance them. I spoke to customer services and they sent someone out. He was 2.5hrs late and I had to ring and chase. Turns out they hadn't told him my time slot. He agreed one of the tyres wasn't balanced but his machine had a fault so he couldn't do it and his manager had finished for the day at 3pm on a Saturday. I'm having to ring back to book a third visit. The phone system is hit and miss whether you get put through or cut off.

Not a customer and definitely will never use them the way there Drivers are on the road are shocking sent a email to let them know how there driver was driving and acting and just been ignored

Got to Love their commitment & work ethics .👏
Turned up at 15:45 for a 10-2 appointment slot.
Then while had to nip off to get the kids from after school club, he hot tailed it as the fitter couldn’t work out what torque setting to use.
🤦🏼‍♂️
… Customer Service were going to call me back (that was the 19th June), seems their Customer Service is as late as their techs.😂
#StillWaiting

Used these all the time but since Halfords took over it’s gone down hill. Ordered tyres to be fitted a week ago and hours before fitting they called to say they didn’t have the tyres leaving me trying to source them elsewhere. Another local company who’s a lot smaller than Halfords had them delivered within 2 hours of ordering so why couldn’t Halfords get them?
I won’t use these again.

My tyres were fitted on Monday by the end of the day one tyre was flat also the fitter could not balance the wheels as balancer was not working so they guessed it took until Thursday to get tyre replaced but again no working wheel balancer it was Friday before wheels were balanced properly 5 days without a car as a pensioner was wrong 5 emails to customer service no real response apart from we have referred it back to the hub almost 3 weeks still nothing

Unacceptable Service
Ref 1622862

Technicians Poor,
Product Poor
Management Poor
Service Poor

I am still waiting for my £323.29 refund to replace the TPMS broken by your technician.

Had a car battery fitted 12 months ago had nothing but problems with it, went out on Friday car broke down had to call the AA out Everything was tested and the battery had completely failed, AA put in a new battery that I had to pay for, got home rang tyres on the drive and they said I should of rang them to make an appointment, I asked if they came out to breakdows answer was no, so how was I meant to ring them, case has now been escalated I was meant to receive a call within 48hrs 4 days later still no call

UPDATE.. I rang them no escalation was put in, emergencies aren't covered apparently, they take £221 and say they AA have to take the new battery out, and they will supply a new one, seems they are now going to collect the battery tomorrow and test it themselves they don't believe the AA report, so they can sell faulty goods and keep your money AVOID AT ALL COSTS .

Update .. waited in appointment between 10 and 12 gets a phone call sorry was meant to pick your battery up but its not on my sheet, sorry wait in again tomorrow ABSOLUTE JOKE OF A COMPANY ..

UPDATE.. tomorrow comes and goes no show again another half hour phone call now have to stay in for the 3rd day and see if someone turns up at the time slot to collect the battery that was sold and faulty that took 3 attempted fitting slots to put in AVOID THIS COMPANY..

Update battery was collected yesterday now they have my money and the battery they still need to test it because my AA report is not enough ...

UPDATE.. Came to fetch battery on Friday got a phone call on Sunday they had the battery on charge overnight and guess what it failed the battery test and they are refunding my money will see how long that takes, so it's took since July the 5th and alot of phone calls and arguing for me to get my money back for faulty goods ..

UPDATE.. 8 days later no refund another phone call now have to wait another 3 to 5 days for it to appear they have my battery and my money still.

I have used tyres on the drive for years...but sadly since they have moved to Halfords...what a mess. They jacked my car up in the wrong spot, nearly tipping the car over and have cracked underneath. I called customer services 4 days ago, sent the photos of the damage and am still yet to receive a phone call. Avoid

We paid for a two hour time slot, which came and passed. I then got a message from the fitter saying I'm running late be with you at 18.05. I'm still waiting a day later the car needed new tyres for it's MOT which has had to be cancelled I am now left with no car for work next week. Phoned to complain no answer just cuts you off, sent a message still no answer. Dreadful experience will never use again.