Tyre Pros Reviews 

566
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People appreciate the team's efficiency, quick service, and knowledgeable approach, making their visits smooth and stress-free. Many also found the pricing fair and reasonable, with flexible payment options and free assessments. However, some customers reported issues with work quality, including damaged alloy wheels or incorrect repairs. A few also experienced poor customer service, mentioning unhelpful staff, and a refusal to take responsibility for errors. These instances suggest occasional inconsistencies in service delivery.

What people talk about most

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers find product experiences to be ambiguous, with some feeling secure with new tyres and appreciating... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising individual agents for their... See more

Price

People report positive experiences with pricing, often finding services significantly cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

566 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(566)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tyrepros Canterbury fitted 4 new tyres…

Tyrepros Canterbury fitted 4 new tyres to my Yeti today, they also checked alignment.
A great experience. Customer focused, friendly and helpful staff and no wait to get started. Clean, comfortable waiting room.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Wymondham were absolutely brilliant!! 5 stars!!*****

Tyre Pros Wymondham were absolutely brilliant when we visited this week. Frankie Puricelli and his team were very professional and extremely helpful. We arrived with an old Astra in need of a lot of TLC. The problems were swiftly diagnosed and a report and costing for the work supplied. A huge amount cheaper that the other garage not so far away! For example, the other garage wanted £120 to diagnose if the air con needed re-gassing, then a further charge to supply and fit the coolant. Tyre Pros do a free assessment and their re-gassing charge was very reasonable. There were a lot of things that the old car needed and these were all rectified the same day. We took the car home at the end of the day, it drove SO well. It was transformed, now safe and reliable too. I want to sincerely thank Frankie and his team for working so hard and performing such a great transformation job on the old car. We were absolutely delighted! Tyre Pros is now our go-to garage from now on.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service - They do more than Tyres

I’ve used Tyres Pro in Luton more than once now, and I honestly can’t recommend them enough. The Team there are always friendly, professional, and really helpful.

I’ve just had my MOT completed there, and the whole process was smooth and stress-free. They’re reliable, efficient, and you feel like you’re in good hands every time.

Definitely my go-to place—highly recommended!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Emmit and his team managed to resolve an issue with slow puncture that Ford could not. Much appreciated, will use again for sure. Thanks

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT use Tyre Pros Acle


Absolutely appalling experience with Tyre Pros. I would strongly advise anyone to stay far away.

My boyfriend left his car in their care to have all 4 tyres changed, and it came back with a scratch that was definitely not there before as my partner takes pride and care in his car. When we raised this with them, instead of taking responsibility or even showing a shred of concern, they completely denied everything. The scratch was clearly made by them as the scratch was clean and looked to of been made by a jack.

What made this even worse is that we had dash cam audio that captured the manager aggressively slamming the car door, which only reinforces how poorly the vehicle was treated while in their possession.

The customer service from them was unbelievably rude. We were spoken to with a shocking level of disrespect, as if we were the problem for even bringing it up. To make matters worse, the manager was incredibly unpleasant, arrogant, dismissive, and completely unhelpful throughout.

Mistakes can happen, but refusing to own up to them, ignoring clear evidence, and treating both customers and their property with such disregard is completely unacceptable. Truly one of the worst experiences I’ve ever had.

To add to this, when we contacted their head office, we were informed Tyre Pros DID NOT follow protocol for a complaint and DID NOT contact their head office like they were supposed to do in this situation, they just kept it to themselves, hoping the problem would disappear. Tyre Pros - Acle.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

I had an appalling experience with this…

I had an appalling experience with this tyre fitting company. I was given a specific time for the fitting, but when I returned, the car hadn’t even been touched. The attitude from the staff was dismissive, as if they couldn’t care less about the delay or the inconvenience caused.
What worried me even more was the behaviour of the people actually doing the work — their lack of professionalism made me question whether I even wanted them near my car. When I asked for an updated timescale, I was told it could be another couple of hours, again with no sense of urgency or customer care.
Overall, the service was shockingly poor. Based on my experience, I would avoid this place at all costs.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team Tyre Pros Rainham…

The whole team at Tyre Pros Rainham were amazing yesterday. They were polite, friendly and super efficient. They replaced my tyre super quickly so that my daughter didn’t miss her orthodontist appointment. Thank you so much!

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing.

Disappointing.
Had a puncture repair that apparently included a wheel balance and new valve that was itemised and charged for on the invoice. There is no new valve so I really doubt there was a wheel balance - mainly because the tyre wasn't even correctly inflated after the puncture was done.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the service

Extremely happy with the service I received at Tyre Pros Wisbech. Staff team were great, particularly Colin, who was very knowledgeable, friendly and approachable. I came away feeling confident that I could not have received a better service, and I will definately use them again.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Today

Today, I visited the Norwich Old Palace Road facility to have four new tires installed on my BMW 1 Series. Upon arrival, I was promptly greeted by a staff member named Leon. He addressed me by name and provided exceptional customer service throughout my visit. Leon informed me that my vehicle's tracking was misaligned and provided comprehensive information regarding this issue. Regrettably, due to current financial constraints, I was unable to authorize the correction at this time, but I intend to address it following my next pay period. It is important to note that Leon maintained a professional and non-pressuring demeanor, providing me with a printout of the alignment test results. The entire process was conducted with professionalism, and I felt completely at ease. Furthermore, the facilities were impeccably clean and well-maintained. I highly recommend this location and its dedicated staff.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer care

Recently had four tires replaced at very short notice all at a great price, I had a puncture 6 weeks later which luckily could be repaired which I was not charged for. The team and especially Reiss are great and I would highly recommended.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I went to Tyre Pros

I went to Tyre Pros, London Road, Hemel Hempstead as tyre warning light on dashboard. They checked the tyres and made sure all were at the right psi. Staff are very efficient, friendly and informative.Have been there a few times now and never been let down.Would always recommend them.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time at Chesham

Don’t waste your time at Chesham. Website suggested booking a tyre check if worried about a particular tyre so I did that. Got there; technician checked the tread and refused to check for a puncture as no availability to do the work. He said I should have booked a puncture check (which wasn’t available on the website). Said I should have phoned. How am I supposed to know that? So unhelpful and complete waste of my time. I then went to my usual place in Hemel who sorted on the spot.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good deals and experience!

Very good experience – highly recommended! They responded quickly to my questions, offered an excellent solution for my specific situation, and ensured fast delivery. My mechanic also appreciated the quality of the parts and the included extras, which made sure everything fitted perfectly.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Had to pop back into tyre pros Watton…

Had to pop back into tyre pros Watton to fix an issue with a front tyre. Once again staff were very helpful and professional.
A big thanks to Tom who sorted the problem. He fully explained the issue and got me back on the road
Thanks to all at Tyre pros Watton

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I went to Tyre Pros in Watton

I went to Tyre Pros in Watton, Norfolk this morning.
I can’t recommend these guys enough.
They were so helpful and knowledgable and thank goodness they were as the last time my cars tyres were balanced they were done wrong. TP Watton staff spotted it and fixed it in no time.
If you want a polite and professional service completed in good time then go to see these fellas.
Absolute diamonds. Thank you 😊

25 November 2025
Unprompted review

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