Tyreleader.co.uk Reviews 

cant beat the service and the price been using them a few years now no need to go anywhere else

Great company for new tyres, will use again

I ordered tyres promised in 2-4 days to their local installer. After 6 days of total silence, I tried contacting them: the ticket system is broken, and their useless AI chatbot blocked me from speaking to a human. I literally had to fake a "defective product" claim just to get a reply.

When I threatened to cancel due to the lack of updates, they casually told me the tyres had already arrived 4 days prior! No notification, no tracking, and the online status was stuck on "order accepted."

To make matters worse, their return policy is a complete rip-off. If you order the wrong size, they charge a ridiculous £25 return fee per tyre (on a £41 tyre), whereas normal sites charge £0 to £20 max.

Arrived on time, we ordered wrong size at first, it was dealt with efficiantly, with no issues.
Good service

It was good from start to finish,from ordering to delivery

Ordered a tyre on June 24th given a 3-4 day delivery time. It is now July 14th & still no tyre. DX courier will only respond to sender & tracking indicates my item has been loaded/unloaded on their vehicles multiple times for the past 2 weeks. Tyreleader were asked twice what the issue could be but refused to answer & just repeated they understand my frustration but the item can be tracked with the courier.

Urgent on time tyre delivery straight to the wheel refurbishing company at a good price. Easy to deal with and helpful to ensure correct tyres selected. They also deliver direct to tyre fitters. Worth checking out.

Quick Arte, accurate and cheaper

Ordered tyres, they arrived in a couple of days. Zero hassle = 5*

Very disappointing experience, cheap for a reason, I'd avoid at all cost

I placed an order worth over £500, only for it to be cancelled a day after with a vague explanation suggesting it could have been one of 4 different reasons. To this day, I still don't know why my order was cancelled.

A credit note was issued two days ago, but I have still not received my refund, and there has been no communication about when it will be processed. Having over £500 tied up with no clear timeframe is unacceptable.

I've tried contacting customer support through WhatsApp, but it only connects me to an AI chatbot that hasn't been able to provide any useful information or escalate the issue.

AI chatbot has apparently passed my details to the relevant team and I've also raised a support ticket but haven't received a meaningful response. I'm now posting here in the hope that someone from TyreLeader will actually look into my case and provide an update on when my refund will be processed.

At the moment, I can't recommend ordering from TyreLeader based on my experience.

Edit: Refund was issued within 10min of posting my trustpilot review, I think this tells you everything you need to know about the customer experience with Tyreleader.

Terrible experience. Avoid this company.

I ordered two tyres for £205 (33473837) to be delivered to a garage Derby Transit Centre Ltd , but they never arrived. After contacting the garage, I was told that they had cancelled their agreement with TyreLeader and no longer accept deliveries from them.

When I contacted TyreLeader support, they claimed the tyres had been delivered. I requested a refund, but I have now been waiting for a week with no response.

Very poor customer service and a frustrating experience. I would not recommend this company.

Had the stock for a good price. Delivered on time and product was good. Look forward to using again.

Thanks 👍👍👍👍

My tyres never arrived and was charged a £25 “restocking penalty” for the privilege of a refund.

Just avoid.

Excellent price, unbeatable, and tyres delivered the next morning after ordering (UK). Courier was a pleasant chap too. Very happy - would recommend

Very smooth transition
Great price for the tyres and a very prompt delivery thank you.

Thanks Brilliant service. Fast delivery

On a positive the tyres arrived quickly and were reasonably priced.
The downsides-
1/ I ordered whitewall tyres (or at least that’s what the website implied with the images and reviews. Classic, but non whitewall tyres were delivered. Unfortunately I was up against it timewise so had to get them to be fitted by the garage anyway.
2/ bizarrely, the chosen fitters had apparently stopped working with tyreleader about 5 years ago. Seeing as the tyres had already been sent to them, I asked them to fit them anyway. The price for fitting in the website was £12 per tyre (presumably plus vat) but the garages price was £20 plus ‘sundries’ plus VAT. All in £40 per tyre!!
So no, I would not recommend this website unless you already have a trusted fitter lined up.

The price was great but communication not so great. The tyre tracking info not provided and the delivery man just left it on the front porch without a signature.