Typeform is good for response collection and has a nice design. But it's just a nightmare for analyzing survey data. They broke all the summaries and reports — different tabs show different number... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The paid version is fantastic. We had it at work and I used it all the time. So when I moved on from my job, I thought I'd set up a free account so I can send some date options to friends for a reun... See more
Company replied
It works well but it is expensive
Company replied
Company details
Written by the company
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.
Contact info
Bac de Roda 163, 08018, Barcelona, Spain
- typeform.com
2.2
Poor
724 reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
totally sucks
Pretty good on laptop but totally sucks on iPad also it constantly begs for money and logic jump doesn’t work
13 November 2020
Unprompted review
Reply from Typeform
Hi there,
Sorry to hear you didn't have the best experience using Typeform this time around. To address your points, you are able to view and respond to typeforms on iPads running iOS 10+ and Android tablets running 4.4+. If you're ever having any trouble with this, we would suggest contacting our support team who're on hand and happy to help.
About the upgrade windows you may have seen, Typeform allows you to add paid features from other plans to your typeform to trial them, but if you are to make the form public to share it with these features enabled, you will first be asked to either remove them, or upgrade to the plan these features belong to. Sorry if this wasn't clear at all.
Finally, Logic Jumps can be an amazing tool to take your form to the next level, but can become complex in some cases. If you're ever having trouble with Logic Jumps, again we would strongly recommend reaching out to our Support team :)
Support sucks so much!
The way is works on a classic way is smooth, but the 2 new options to embed on a website by Tab of Floating button suck. Their support is even more worse. After some emails, video and screenshots, the keep telling me that it is in my code!?!?! But i use there standard code. The keep coming up with standard replies without reading the question and issue i got.
6 October 2020
Unprompted review
Reply from Typeform
Hi Olav,
We're really sorry to hear you've had a poor experience with Typeform and we want to change that. A member of our team will reach out to you today to help out with your issue. We hope we can change your mind and thanks for bringing this to our attention.
Pricing is now ridiculous
Good software, simple and well designed. But new pricing is ridiculously high and not adapted for SMEs
30 September 2020
Unprompted review
Reply from Typeform
Thanks for your honest review. Your feedback has been passed on internally to help us improve.
Arbitrary account suspension
I've just had my account arbitrarily suspended for a "breach" of their T&Cs. Because we had a field on one of our forms called 'password', they assumed we were using the form to harvest passwords illegally. I wrote to explain that wasn't the case at all and we had a legitimate reason to have that field, but they wouldn't consider my argument. I've asked them to point out the part in their T&Cs justifying their decision, but they were unable to. I've just wasted a whole day creating new forms on a competitive platform (much better by the way, and cheaper). How very silly of them as I've now cancelled my £252 annual subscription with Typeform. Their loss...
29 September 2020
Unprompted review
Reply from Typeform
Hi Stéphane,
Thanks for your review and we're sorry to hear about this. Unfortuantly, we dont allow the collection of passwords for security reasons. If you'd like to find out more please can you contact support@typeform.com. They will be to assist you further with any questions you might have.
Great software
Great software, easy to use and to setup. Recommended!
10 September 2020
Unprompted review
Facebook pixel integration is a lie.
I upgraded to Pro so I could connect my Typeform to Facebook with their Facebook pixel integration, but this function is a scam and does not work.
You can't add the facebook pixel code to the typeform- they tell you you can simply add you FB pixe ID, but this of course does nothing. None of the support blogs help at all, and they have no chat option, so I suspect I will never hear back.
26 August 2020
Unprompted review
Reply from Typeform
Hi Zoe,
We're sorry to hear that your experience with Typeform has been less than satisfactory. We take all feedback seriously and would like to turn this around. Your request is open and being dealt with by one of our technical agents at the moment. A member of our team will be in touch with you soon to help out.
Very well made tool
Very well made tool. Not very clear if you are in trial or not though?
3 August 2020
Unprompted review
Reply from Typeform
Thanks for sharing your feedback with us, Patrick. You'll find the following article useful to understand what features are included in each plan and how to remove any trial features which might be necessary to make your typeform public.
https://help.typeform.com/hc/en-us/articles/360029258192-How-to-remove-trial-features-from-your-typeform
We hope this helps.
Beware of the dreaded 'trial' designation...
I was looking forward to using the Typeform service. I happily upgraded to be able to use their survey for an online course of mine. However, once I upgraded, I discovered I'd have to take time out of my day to remove the 'trial' designation from my forms. After jumping around on the site for half an hour, it was just too difficult. Then, as I canceled my subscription (on the same day I signed up), I realized they don't offer any refunds. Very disappointed. I canceled, anyway, because this is not a customer-friendly process in the least.
2 August 2020
Unprompted review
Reply from Typeform
Hi Kim,
We're sorry to hear your experience with us has been a poor one. We strive to improve our product and take feedback very seriously so your message has been passed on internally to help us improve.
I also want to take the opportunity to direct you to the following article to help you and others understand what features are included in your plan and how to remove any trial features.
https://help.typeform.com/hc/en-us/articles/360029258192-How-to-remove-trial-features-from-your-typeform
Thank you.
Typeform free plan is really dissappointing
I used to use Typeform at a previous company and loved it, so I started using their free plan when I set up my new company. Their free plan is so disappointing. It's crashed on multiple occasions for me, and although it gives you certain form templates when I go to publish it says I need to upgrade to publish that particular template. I've wasted 2 hours this morning setting up a form, having it crash and finally being told I couldn't publish it without upgrading to a paid plan so I've had to rebuild the whole thing in Google Forms. It's also really difficult to report an issue. If you want a free plan, I would definitely advise just sticking with Google Forms and don't waste time with Typeform.
23 July 2020
Unprompted review
Reply from Typeform
Hey Aisling, thanks for providing us with this feedback.
We really appreciate you being a supporter of Typeform in its early days, so hearing of your recent experience using our Free plan makes us feel disappointed too. I've personally raised this feedback internally, and the team is currently working on some adjustments to make paid plan features more apparent. We don't want to waste anybody's time.
We would love to know more about the difficulties you faced reporting issues with Typeform so we can work on this too. Did you reach out to support@typeform.com or via our social channels? If you let us know more about this experience, we'll review these processes as well.
We're sorry that this experience was rocky for you. If there's anything else we can do, please let us know—we'd love to return your perception of Typeform back to a positive one. Thank you.
Inexistent support
I've been trying to get help from their support, but they never answer. I sent several messages for the last 3 weeks, none was ever answered. (Update: despite from Typeform's response below, I still haven't got any response from their support. There's no ticket number, I sent my request to support at typeform.com but got no response.)
29 June 2020
Unprompted review
Reply from Typeform
Hi Gabriel,
Thanks for sharing your feedback. We're really sorry that your experience with us has been a poor one. We believe you've now received a response from us and, hopefully, we can be of service to you. We're committed to making our service the best it can be so your feedback has been passed on to the relevant teams to help us improve.
Update:
Hi Gabriel,
We're sorry for the confusion here. Could you please provide us with your ticket number so we can locate you on the system?
Hi Gabriel,
We've been unable to find someone under the same name and surname, and unfortunately, without a ticket number, we are unable to locate your request. Could you please try sending another email to support@typeform.com? We're sorry for the inconvenience this has caused you.
You can't even build a small quiz for…
You can't even build a small quiz for your daughters birthday with the free version. Using one of their templates already exceeds the trial features ... wasted an hour and had no quiz. Thanks for nothing.
28 June 2020
Unprompted review
Reply from Typeform
Hi Hendrik,
We're sorry to hear of your poor experience using Typeform. The free version does have certain limitations including certain question types, the number of questions you can build, and the number of responses you can collect. You can read the full details about what is available in this plan at the following page:
https://help.typeform.com/hc/en-us/articles/360032972852-Free-plan
Once again, we're sorry for the inconvenience this has caused you.
Crashes a lot
Not sure if this is just me but I am on the free plan and my typeform stalls at literally every step. It shows it is processing but never moves to the next page. Baffled! I could, of course, be wrong, in which case please let me know what to do!
5 June 2020
Unprompted review
Reply from Typeform
Hi Stella. we're sorry to hear about the issue you're facing. Could you please contact support@typeform.com? They'll be happy to assist you further regarding this.
Very beautiful and can be used in…
Very beautiful and can be used in advanced ways. However, for someone it may seem to be a bit complicated in terms of settings. But, I believe, this feeling is gone after the one day of usage :D
3 June 2020
Unprompted review
Reply from Typeform
Thanks for sharing your review, Helen. 🙂
Typeform has the potential to be great…
Typeform has the potential to be great but unfortunately their continous technical issues with almost weekly down time affect our business in a very harmful way. We've gone all in on their platform so every time they're down, people can't use our product.
Typeform also needs to add some very basic features that I've been trying to suggest to them for over a year, but no one in their development team seems to care.
4 May 2020
Unprompted review
Reply from Typeform
Hi Frederik,
We're deeply sorry about any inconvenience or disruption caused by recent downtime. Over the past few weeks, we've been receiving an increased volume due to many Covid-19 projects using Typeform. This has resulted in some performance issues but we are working hard to improve our reliability through this period and in general. A member of our customer support team will reach out to you today to see how else we can help.
We're also grateful for all your product suggestions and feature requests. These are all passed on and considered by our product team for future releases. However, although we'd love to see every request materialize, sometimes they may not be prioritized or we may not have the resources. We hope you will understand and can continue to provide us with your feedback.
Rude, Unhelpful Customer Service
I've used this service for years and have always enjoyed it, that is until today. Today was the first time I ever had to deal with Typeform's customer service, and let me tell you, it's about as bad as it gets.
From simple incompetence like dropping me from the chat, to making me wait several days to fix a simple billing issue that resulted from an error on Typeform's end, to just not being friendly or courteous, this was about the worst customer experience I have had in recent memory.
Obviously this is not a company that values its customers, and that's a shame because their software is really cool.
9 April 2020
Unprompted review
Reply from Typeform
Hi Scott.
We're truly sorry to hear of your poor experience with us. We are aware that the chat was disconnecting and that our responses were not as timely (in part, due to the public holidays) which we would like to apologize for.
We believe that the issue has now been resolved but if you would like to speak with a member of our team again, please send a message to support@typeform.com
I love the ease of using this software…
I love the ease of using this software because my students are able to do my quiz and pay after if they chose too.
7 April 2020
Unprompted review
Reply from Typeform
Thanks for reviewing us!
Typeform is a great too
Typeform is a great tool and has made a lot of progress. It still doesn't allow to customize some aspects like fonts type and font size, but the tool really works.
If you want to create fluid and visually appealing forms, surveys, etc, Typeform is definitely your best option.
11 March 2020
Unprompted review
Reply from Typeform
Thanks for your review, Fabiola.
While it is true that you are currently unable to change the font size, we do offer the Google Fonts library to customize your typeforms (over 900 fonts). You can find out more information about this here:
https://help.typeform.com/hc/en-us/articles/360029293352-Font-library
We hope this helps!
Great user experience
Great functionality, integrations and user experience
6 March 2020
Unprompted review
We have used typeform a couple of times…
We have used typeform a couple of times and have found it very user friendly and effective.
5 March 2020
Unprompted review
Reply from Typeform
Thanks for sharing 😃
I've tried them all, and TypeForm's my favorite
Best UX for a survey -- both for the person creating the survey as well as the person taking the survey. While the design and functionality is intentionally minimal, I find that it's actually more robust than I need, without getting in the way. I'm able to get surveys created and published in minutes. I get the data I need and users have a frictionless experience. I love TypeForm.
26 February 2020
Unprompted review
Reply from Typeform
Thanks for your review, Adam. We're delighted to hear of your positive experience using Typeform and we hope we can continue to fulfill your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.