TW Suspension TechReviews 

272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and high-quality products, often noting significant improvements in their bike's performance after the work was completed. Many highlight the staff's professionalism, helpfulness, and extensive technical knowledge, which contributes to a first-class experience. The communication is frequently commended, with people appreciating being kept informed throughout the process, from initial consultation to delivery. Reviewers also frequently mention the fast turnaround times and prompt delivery of parts and serviced items, even for complex repairs or custom orders. The company's ability to cater to specific needs, including older motorcycle models and custom setups, is also highly valued by customers.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting helpful, honest advice and... See more

Product

Customers consistently note positive experiences with the product, with many reviewers highlighting the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and swift delivery... See more

Quality

Reviewers highlight positive aspects of quality, noting that their bikes feel significantly better to ride... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Great service from a suspension magician. Teut set and adjusts my brothers R1 race bike. This weekend at Donnington Park he worked his magic on my road Ducati X-Diavel. What a difference! From a soggy... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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1-star

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4.9

All reviews

(272)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow!

On the recommendation of my local Ducati dealer I took my Monster SP to Teut to have my suspension set up. Advertised as a ride in/ride out service I got myself booked in. Quick to respond to my query using the form on the website and he also provided a quote for the setup service when asked. He quickly took a few measurements, adjusted the front and rear suspension to accommodate my 95kg frame and he did a quick road test to make sure the bike was OK. He invited me to road test the bike once he had finished the set up. I immediately noticed a vast improvement, the suspension seemed to work as intended, bumps in the poorly surfaced roads were smoothed out and the bike went from very good to brilliant. I am very happy with the setup service and will be recommending Teut to my biking mates. This bloke knows his stuff, a really pleasant experience from start to finish. Thanks very much Teut!

9 March 2024
Unprompted review
Rated 5 out of 5 stars

They promptly contacted me to offer an…

They promptly contacted me to offer an alternative and then a predicted delivery date on receiving order and on postal date.
If I need more suspension parts for a motorcycle this company will be top of my list.

19 February 2024
Rated 5 out of 5 stars

Hi Teut,

Hi Teut,
The new YSS rear shock for my 1981 YZ465 arrived yesterday as promised thank you and I will be fitting it this weekend. I will take some photos of the new unit in place and send them to you when its fitted. It was a real pleasure to meet and chat with you yesterday when I came to drop my front forks for the same bike and I cant wait to get the new Race tech emulators, uprated Race tech springs, seals oil etc done so I can get the bike ready for the coming seasons classic scrambles. To date my experience has been nothing but excellent and I’m sure that it will continue this way.

Kind Regards
Mark Smith

9 January 2024
Rated 5 out of 5 stars

Easy to use site

Easy to use site , fast and efficient service . Flawless delivery .
So far so good. Not yet fitted to bike so not practically tested yet .

21 December 2023
Rated 5 out of 5 stars

Yss G shocks

Great price, great communication and knowledge, i wouldnt hesitate to buy from this company again.
Many thanks.

5 December 2023
Rated 5 out of 5 stars

Really prompt service and super helpful…

Really prompt service and super helpful with my queries. Proper customer service.

11 December 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Tim, Many thanks for taking the time to leave a review of our services. I am pleased that you are happy with the support provided and look forward to being able to support you again in the future. Best Regards Teut

Rated 5 out of 5 stars

There’s nothing Teut can’t get

There’s nothing Teut can’t get his hands on - after searching for upgrades I decided on a Matris fork upgrade kit - quick e mail and Teut has the link to buy it - his experience shows and he is so easy to deal with - I keep recommending him to my friends to get their bikes sorted out. My first choice for bike suspension.

14 November 2023
Rated 2 out of 5 stars

I asked him to send my parts to an…

I asked him to send my parts to an address,he said no problem,He then sent them to an address which I didn,t want him to do!!

13 November 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Russell,

My apologies for sending the Emulators to the address that was originally your shipping address included on the order. It was my mistake, I had been too quick to get the parts out to you that I forgot about the email you sent me with your alternative address you emailed me after placing the order.

This was my mistake and I apologies.

Kind Regards,

Teut

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