Twinkly Reviews 1,512

Contacted customer service for a bad power supply. Twinkly sent a new one within days at no cost. Great customer service.

The rapid response of various support specialists and the ability to zero in on the issue without a lot of time consuming questions. They really understand thier product.

Had trouble connecting device but had to just reset the device and add a new install.

I've had the pleasure of using Twinkly's support on two separate occasions. First, an incidental item was missing from a package (the adhesive dots for mounting 'Twinkly Dots') and the second time, a year or so later, when I found a power supply had failed.

In both cases, their support was STELLAR! Their reps are professional and empowered to do whatever is needed to resolve the customer's problems. I have nothing but high praise for this company and their priorities. More companies should be run like Twinkly!

The strings are great. Mapping is not that difficult.but make sturen you can scan as many leds at the same time for the best result. They improved the mapping so can continue a previous mapping.
I had problem with the app on my Phone. Camera stayed black. They send me a bèta app with which I needed to rgbw o some tests. A week later there was an update on the app and my camera worked again when mapping. Maybe a coincedance, but it works.

Quick and easy - super helpful staff. Thanks Paola!

I had an issue with my system connecting to my new wifi. I sent a message and got a response the next morning. The email was very detailed and step by step with what system. Less than 10 minutes my system was connected to my wifi. Really appreciate it!

Bought a pre lit tree years ago.
Allways worked wonderful. We moved and lost the power supply of it.
After contacting the helpdesk of twinkly they quickly helped me.

New parts are on there way ... thx

Thought the app had stopped working (it was my new phone's fault - it had changed frequencies without asking for permission or giving notification). They were able to identify it and get lights back on for Christmas!

Very friendly and helpful customer support. We had purchased a light string in a store, but the power supply didn’t work. The store only wanted to take the product back, so we reached out to Twinkly directly. They kindly assisted us and provided a replacement power supply without any hassle. We’re very satisfied with their excellent customer service!

The lights are amazing! So easy to use and so fun to get creative with changing all the colors and patterns- my kids love them! Also the customer service team is unmatched- they are incredibly helpful and responsive!

I purchased Twinkly lights for $140 expecting premium quality, but instead I received a completely defective product and some of the worst customer service I’ve ever dealt with. The controller gets no power, no LEDs turn on, and the lights are totally unresponsive.

I followed every single troubleshooting step they requested. I performed the reset procedure multiple times, sent pictures, provided my receipt, and even tested the power adapter with a multimeter. I sent them clear proof that the adapter was outputting the correct voltage — meaning the issue is with the lights themselves. I even bought a second identical adapter out of my own pocket, and the lights still didn’t work.

After I provided this proof, Twinkly simply stopped responding. No update, no replacement options, no acknowledgement — nothing. I’ve been left completely ignored despite doing everything they asked for. There is no phone number to call, no real-time support, and no urgency to fix the situation.

For a $140 product, this is unacceptable. The lights arrived faulty, the troubleshooting process was unnecessarily repetitive, and after I finally proved where the issue was, customer service went silent. Based on my experience, I cannot recommend Twinkly to anyone. The product quality and customer support are extremely disappointing.

Customer service was top notch. Very helpful replaced my power supply no problem. Special thanks to Alessandra very professional and kept me updated. Will be buying more lights I love the clusters recommend 100%

While I have used the Twinkly app in past years, questions arise and I find the support team at Twinkly are thorough, conscientious and effective.

Extremely helpful and resourceful to fix an issue I had with an app feature that wasn’t working properly.

The most dazzling, wow factor, high tech Xmas lights out there. Well worth the cost and the backup after one of the many firmware/app updates is very good.

I always recommend twinkly lights to all of my friends and family. They are the perfect addition for holiday decor due to their range of customization. I personally use them for Halloween and Christmas, but, they are so versatile that you can use them for any holiday.

Apart from being great lights, Twinkly's customer support is top tier! Because of the heavy outdoor use of my lights, I have had a couple of my power supplies fail over the years. Twinkly has always promptly responded to emails with troubleshooting and replacements when I needed them!

Great product and amazing service!

After contacting Twinkly about a malfunction with our outdoor lights, we received a quick response with clear, easy-to-follow instructions. Even better, they sent a follow-up email to make sure everything was resolved and to offer further help if needed.

Fortunately, the issue was solved, and our lights are working perfectly again!
We were genuinely impressed with the excellent, personal customer service — it truly felt like we were talking to real people. Thank you, Paola and Alessia!

We love Twinkly and have several sets already. Highly recommended!

The process of buying a spare transformer / power source should be easier. Although the responses to my initial and emails were relatively quick it required far too many back and forth responses. Additional transformers / power source modules should be available online to purchase. My first email request was dated 11/19/25. This review is dated 11/27/25.

Great products and amazing customer support.
I have many of these light all over my house. The last ones that I purchased were the squares which gave me some connectivity problems.
After talking with customer support, they solved the problem in a very professional way.
I’ll continue buying these products.