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Rated 1 out of 5 stars

I’ve been trying to contact them regarding cancelling an order immediately after it was placed in error and no response, I’ve paid £100+ and should be able to cancel before it’s shipped? I am happy... See more

Rated 5 out of 5 stars

I had a lot of gut issues, tried many brands but couldn’t get better, a friend recommended twenty one again to use their probiotic supplement. I have been using it for three months and I feel far more... See more

Rated 5 out of 5 stars

Amazing products, couldn’t recommend a company enough. I have suffered no side effects yet noticed a definite improvement in my hair, I’ve used other products from different companies and had issues... See more

Rated 5 out of 5 stars

It's so easy to deal with twenty-one again. Their customer service is simply the best. They always respond and act quickly. I had a delivery issue with Royal mail. Customer service was strai... See more

3.8

Great

TrustScore 4 out of 5

31 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Wanted to cancel mistaken order and yet no response

I’ve been trying to contact them regarding cancelling an order immediately after it was placed in error and no response, I’ve paid £100+ and should be able to cancel before it’s shipped?
I am happy to edit the review if my order can be cancelled & refunded as it says on the T&Cs for the product I ordered

18 March 2026
Unprompted review
Rated 3 out of 5 stars

Last year the company was brilliant

Last year the company was brilliant. They gave me so much bottles this year the company was awful. They sent me 12 bottles which is not gonna last me up to a year. I requested to have 15 more bottles. Their manager refused and said no I paid £387 out of my account which they took out. It was an embarrassment and the manager was shameful. I would not use this company. They did it to themselves.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Best and quickest customer service

It's so easy to deal with twenty-one again.

Their customer service is simply the best. They always respond and act quickly.

I had a delivery issue with Royal mail. Customer service was straight on it and kept me updated every step of the way.

I cannot recommend this company enough.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, couldn’t recommend a company enough.
I have suffered no side effects yet noticed a definite improvement in my hair, I’ve used other products from different companies and had issues with most but these products have changed everything

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Hair Loss Treatment

Hair Loss Treatment. Made My Hair Worse and Customer Service Ghosted Me I’ve been struggling with thinning hair for years, so when I saw TwentyOneAgain’s hair loss serum advertised as clinically proven and better than minoxidil I was hopeful. At £85 for a small bottle, it’s pricey, but I figured it might be worth it if it actually worked. The first red flag was the packaging—the bottle arrived leaking, and about a quarter of the product had spilled out. I contacted support, and they apologized and sent a replacement (which also leaked, but less badly) I applied it as directed for two months, and not only did I not see any regrowth, but my hair actually started falling out more. I panicked and stopped using it, but the excessive shedding continued for weeks. I sent photos and a detailed email to their support team, and after one vague reply hair shedding can be part of the process they completely ghosted me. No follow-up, no refund, nothing. I’ve since switched to a cheaper, pharmacy-brand minoxidil, and my hair is finally stabilizing. This product is a complete rip-off, and their customer service is a joke.

30 June 2025
Unprompted review
21 again logo

Reply from 21 again

Pricing Misrepresentation: The reviewer claims our hair loss serum costs £85, which does not correspond to our actual product pricing displayed on our website. This represents another factual error that misleads potential customers.

No Customer Found: Comprehensive searches of our customer database, shipping records, and customer service logs reveal no record of this customer, the described orders, or any reported packaging issues and customer service interactions.

Product Claims: The specific product attributes and marketing claims mentioned in this review do not align with our actual product descriptions or marketing materials, suggesting fabricated details.

Missing Customer Communication: We have attempted to reach out to this reviewer to verify their experience and offer resolution, but have received no response despite multiple contact attempts.
Pattern of Sabotage: This review appears to be part of a systematic campaign by competitors to damage our reputation through false reviews, representing an unethical business practise that harms both our company and customer trust.

Legal Action for Defamation: Given the demonstrably false information and defamatory nature of this review, we are pursuing legal action and will hold those responsible accountable through the courts.

We encourage anyone with genuine concerns to contact us directly, and urge customers to verify product information and pricing through our official website rather than relying on unverified reviews.

Rated 5 out of 5 stars

I used their hair loss lotion

I used their hair loss lotion , the enhanced one for the last 2 months , and I can tell you it’s working!!! It’s really a good product and my thinning hair has actually grown back properly.

I would recommend this product to anyone who is suffering from hair loss …

I have tried many products from many sites but really and truly this is a great product and great hair loss treatment.

Thank you guys

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Was recommended the hair lotions from a…

Was recommended the hair lotions from a friend. As I had slight thinning and as a girl it was worrying me.

But within 2 months of using the lotion my hair has become thicker and has gotten its volume back. Will definitely recommend.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

No order received despite £368 taken…

No order received despite £368 taken from credit card. Find somewhere else as it looks like I'll have the pain of the chargeback process via the credit card 🥴

Updated review. Support did respond based on the review... Suddenly it's dispatched and suddenly it can't be refunded. Should have just acknowledged the order instead of sitting on it. One star changed to 3

Inadequate packaging and all wet through, leaking inside the bag. Worst experience and support too slow at responding. I am definitely in touch with credit card company. All loose bottles in a thin jiffy bag. No wonder bottles have been squished and leaked.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very happy with the service of 21again. Ordered a blood test kit with blood test. My report came in 24hours. Definitely recommend

7 March 2025
Unprompted review
Rated 5 out of 5 stars

It works

I am using it from past few months results are very impressive. I can see that my hair is getting thinker and stronger with time.
Its works.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend the lotions for hair…

Highly recommend the lotions for hair loss from twentyoneagain. I found the liquid form easier and more effective to use and have started noticing a difference in my hair thickness already!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Probiotic

I had a lot of gut issues, tried many brands but couldn’t get better, a friend recommended twenty one again to use their probiotic supplement. I have been using it for three months and I feel far more energetic and non bloated. Definitely will recommend the product…

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a 12 month subscription of…

Purchased a 12 month subscription of minoxidil. So far very happy. Received the products on time and well packaged. Good communication with future orders and smooth transaction!

29 January 2025
Unprompted review

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