Harley Street Healthcare Reviews 918

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, warm, welcoming, and attentive, making them feel at ease throughout their procedures. The service, including pre-operative information, the procedure itself, and aftercare, is frequently described as incredible, excellent, and spot-on. People appreciate the smooth user experience, clear communication, and the professionalism of the entire team, often highlighting the detailed explanations and consistent follow-ups. However, some customers were dissatisfied with the contact experience, reporting issues with reaching the company for questions or follow-ups, and in a few cases, not receiving callbacks or proper responses. A small number of people also mentioned unexpected pain during the procedure, and a few reviewers expressed concerns about the quality of the work and post-procedure support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the amazing service and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the process as simple,... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent support and clear... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers praise the clear communication, regular... See more

Based on these reviews

Rated 5 out of 5 stars

Everything from start to finish was brilliant. This was my second hair transplant and it’s honestly night and day compared to my first. My previous procedure with a different clinic didn’t go a... See more

Company replied

Rated 5 out of 5 stars

My experience with the clinic has been great. At first, I had some doubts because I found the company through Instagram. However, I just had my hair transplant done two days ago, and my recovery has b... See more

Rated 5 out of 5 stars

What an INCREDIBLE service from Yaseen and treatment from Dr. Sayed Gillani. Yaseen gave me all the information that was required before the surgery. The aftercare service is brilliant. I am glad that... See more

Rated 5 out of 5 stars

I was really nervous getting this done , but the staff were amazing (manchester). I honestly didn't feel any pain. The aftwr people I've spoken to are sooo helpful aswell, always answering my man... See more

Company replied

Rated 5 out of 5 stars

I was very nervous, but after meeting Doctor Alosert I was put to ease. He was very welcoming and we shared some jokes and he talked me through the procedure. I was then taken to op room where I was a... See more

Rated 5 out of 5 stars

I dont like giving reviews this soon after a procedure just because ai cant tell if it was a success or not. Having done a hair transplant previously and also had some issues and not a great e... See more

Company replied

Rated 5 out of 5 stars

very good service, was well looked after, i suffer with white coat syndrome which results in high blood pressure in hospital environments, so they made sure i had time to relax before the blood pressu... See more

Company replied

Rated 5 out of 5 stars

Great place for your hair transplant, can’t recommend enough. What made the experience a smooth one for me was not just the surgery itself but the pre & post care from Yaseen. He responds to all quest... See more

Rated 5 out of 5 stars

I went to get my hair transplant yesterday and I was very nervous but the staff were nothing but nice and understanding and did everything they could to make me feel at ease and with them doing this i... See more

Company replied

Rated 5 out of 5 stars

I first made enquiries with Dr Rafiq from Harley Street Healthcare in May, & was impressed with his professionalism. I had my procedure on 10th October, & spoke with him directly at the King’s Cross c... See more

Rated 5 out of 5 stars

Yasim was very helpful and suported me threw the whole proceedure i have brain damage and couldn’t of got on with out Yasim help !! The procedure its self was painfull but well worth it 10/10 ….. yasi... See more

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Rated 5 out of 5 stars

Such a great experience from start to finish. The team was professional, attentive and made me feel at ease throughout the entire process. Every step was clearly explained to me. The after care was ex... See more

Rated 5 out of 5 stars

Great clinic and the staff here were really nice. Dr Munir will have a chat with you prior to the procedure and make sure you are happy with what will be going on throughout the day and seems passion... See more

Rated 1 out of 5 stars

Scared for life since they did my FUE over 12 months ago. I even had to pay for corrective surgery to try and cover the scares up, which they did not cover the costs for When i complained, they stated... See more

Rated 5 out of 5 stars

The hair transplant surgery went very well, everyone was very friendly. Dr rafiq very informative. Only had it done yesterday so hopefully speak for themselves but so far I am very happy with the whol... See more

Company replied

Rated 5 out of 5 stars

I had my transplant yesterday. This is the 14th operation in my life. and I do say with a good heart. it was the best surgery I've ever had in my life! the staff was so kind and understanding. Esp... See more

Rated 1 out of 5 stars

Made an enquiry and then got called multiple times as soon as it rang off they called again and again like it was an emergency, then messages and emails come through and it seems dodgy, from an accoun... See more

Company replied

Rated 5 out of 5 stars

Five years after my first hair transplant, I decided to go in for a second procedure—and it felt like the perfect next step in my journey. This time, I walked into the clinic with complete confiden... See more

Company replied

Rated 1 out of 5 stars

I found Harley Street Healthcare on the web and rang them as I need a sizable cyst removed from my back. The representative said it would cost about £395 and free consultation. I thought that was... See more

Company replied

Rated 5 out of 5 stars

The week leading up to the procedure the team were in touch to answer any questions I had before the day which was re assuring. The clinic itself was clean and modern. The team on the day and Dr Munir... See more

Company replied

Rated 5 out of 5 stars

My experience was a fantastic one. From the very first time I even spoke to them on the phone. But what was more amazing was on the actual day of the surgery, the way I treated and greeted fantastic,... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience! From start to finish, the hair transplant process was absolutely fantastic. The entire team was professional, reassuring, and made me feel completely comfo... See more

Rated 5 out of 5 stars

I had a great experience with my hair transplant at Harley street. Yaseen, my personal point of contact has been very helpful from the start and The staff were professional and made me feel comfortabl... See more

Rated 5 out of 5 stars

Only had my surgery yesterday so I can’t say how that is but being there was a good experience, Dr Munir was fantastic every time I spoke to him I felt at ease and his energy and enthusiasm was so goo... See more

Rated 5 out of 5 stars

Had my transplant on 10th October, & have been very impressed with everything to date. The procedure went very well, & the aftercare & regular follow up comms from the team have been excellent; ‘Yasee... See more

Rated 5 out of 5 stars

I had a hair transplant on the 19th of September 2025 so not long ago but the team at Harley Street healthcare were brilliant. Everything went smoothly. Staff was really nice. It was very professional... See more

Rated 5 out of 5 stars

I had my transplant on 27th August. I arrived prompt at 8am. The clinic was fairly easy to find on google maps but I found the surgery could be signed better at the door. I watched at 20 minute tutori... See more

Rated 5 out of 5 stars

From the start of the conversation to the end of the procedure I cannot recommend enough. Really responsive and communication first class. I’m now 6 months into my transplant and already seeing signif... See more

Rated 5 out of 5 stars

I’ll be honest, I can’t really fault this surgery at all! Yes, the local anaesthetic/numbing was excruciating pain, but they did inform me that I will not like this part of the procedure. They... See more

Company replied

Rated 5 out of 5 stars

From start to finish very helpful always talking me through each step. Any questions a member of the team is always on hand to help out. Very professional would recommend

Rated 5 out of 5 stars

Fantastic results from my hair transplant and very friendly helpful staff. During the procedure they made sure I was well taken care of and afterwards they consistently kept in touch to make sure my r... See more

Rated 1 out of 5 stars

AVOID!!!! I had a transplant one month ago and it was a terrible experience at Harley Street. They changed the doctor on the day which wasn’t great as I had researched the one Hakim had sent me. Dr Ra... See more

Rated 1 out of 5 stars

12 months post hair transplant and the results are very poor. Aftercare is non existent. They cancelled my 6 month review the day before, and now won’t respond to any calls, emails or WhatsApp’s to bo... See more

Company replied

Rated 1 out of 5 stars

Avoid avoid avoid !!! This is absolutely one of the worst businesses I have had ever dealt i could only compare the experience so far to feeling like a SCAM i really do not know were to start. The... See more

Company replied

Rated 1 out of 5 stars

I had a hair transplant at this clinic nearly three years ago and the entire experience was deeply disappointing. I travelled four hours early in the morning to arrive for my 9:00 a.m. appointment... See more

Rated 4 out of 5 stars

Had it done in London. The staff are nice and very professional. The doctor explained the whole process of the transplant, what to expect, and clearly established a good follow up plan. There was a co... See more

Rated 5 out of 5 stars

Arrived for an early morning appointment. Staff were welcoming and friendly They talk you through what they are doing and more than happy to answer questions.

Rated 5 out of 5 stars

From start to finish service has been brilliant. All staff that have dealt with me have been really friendly, honest and went through every detail me. Even nearly one year after am still getting progr... See more

Rated 5 out of 5 stars

I am now 5 weeks post surgery, the team have reached out on multiple occasions and have answered any questions or concerns I’ve had I will update when I have my results etc

Rated 5 out of 5 stars

After a brilliant dialogue with Yaseen in his Mayfair office, I made the decision to go with HSH after looking at many options with other companies. It was Yaseen what made my mind up and then whe... See more

Company replied

Rated 4 out of 5 stars

After some issues which occurred, Mo really helped me and managed to get them sorted promptly. He has always been wonderful, providing excellent support and is a credit to your team.

Company replied

Rated 5 out of 5 stars

Firstly I’d like to thank joel who helped me with making my decision very clear responsive and informative so Yh big thank you joel and very happy overall with everything else

Rated 5 out of 5 stars

Exceptional experience from start to finish. From the moment I walked in, the clinic’s atmosphere felt professional yet welcoming, creating a real sense of trust. What stood out most was the... See more

Rated 5 out of 5 stars

The service is great, great team that doesn’t cut corners, I would highly recommend if searching in the UK for proper hair transplant specialists

Rated 2 out of 5 stars

The surgery was conducted at a different clinic facility in Manchester. The surgery experience was decent. But right after the surgery they had provided few contact numbers into which I have tried con... See more

Rated 5 out of 5 stars

Hi I’m imran and I honestly couldn’t be happier with my experience at Harley Street for my Hair Transplant. From the very first consultation, the team made me feel completely at ease profes... See more

Company replied

Rated 1 out of 5 stars

As I can’t reply to your response I have had to make another review. I WAS a patient at your company last September. I have all the emails to prove this. The email on your website matches the appoint... See more

Company replied

Rated 4 out of 5 stars

I dont think I was very well prepared for how uncomfortable the procedure would be, however the staff were great and welcoming. I had to make the journey twice as my initial appointment saw my anxie... See more

Company replied

Rated 5 out of 5 stars

“I had a fantastic experience with Harley Street Healthcare. The staff were professional, welcoming, and explained everything clearly. My consultation felt thorough, and the doctor took the time to an... See more

Rated 5 out of 5 stars

Was treated with respect. Can’t comment on the transplant as only two days ago. I’ll post another review in six months and hopefully can give it another 5 star


Company details

  1. Hair Transplantation Clinic
  2. Hair Replacement Service
  3. Hospital
  4. Medical Clinic
  5. Private Hospital

Information provided by various external sources

Harley Street Healthcare is the UK's leading hair transplant clinic. We can proudly make such a statement because our Hair Transplant Surgeon's have the highest combined years and hours of surgical experience enabling us to provide patient satisfaction through unbelievable results every time! At Harley Street Healthcare you will not be disappointed with our service, Our surgeons are all UK Trained and Hold Full GMC registration with our principal hair transplant surgeons being members of the International Society of Hair Restoration Surgeons (ISHRS) as well as European Society of Hair Restoration Surgeons (ESHRS). Our clinics are registered with the UK'S Care Quality Commission and we have 6 full time locations open 7 days per week with our flagship clinic in London's prestigous Harley Street, as well as Mayfair, Maida Vale, Essex, Birmingham and Manchester. Harley Street Healthcare specialises in ALL forms of hair transplantation including; Ultra Refined FUE Hair Transplants, Beard Transplant, Eyebrow Transplant, Eyelash Transplant and Body Unit Extraction (BUE) - where we extract hair from the body to implant on your scalp should your donor area be too limited. At present Harley Street Healthcare is researching into the growth of unlimited follicular grafts using Stem Cell Technology as we want to eliminate hair loss for good. If you are suffering from Hair Loss, call our team today on 0207 030 3364 and book your free consultation with us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

918 reviews

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Replied to 31% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Don’t usually leave reviews but.

Don’t usually leave reviews, I can’t give reviews on the results as I haven’t had them yet (it’s only been 5 weeks post transplant.) However the whole process was smooth, everything was clearly explained and my recovery follow the steps provided has been seamless. Would defiantly recommendation Harley to anyone, and also after care information is constantly available and yousseff from the aftercare team has been brilliant! Always checking in

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I had my procedure at the Manchester clinic. The team I spoke with were always friendly, helpful, and made sure I had all the information I needed before the procedure. Communication was clear throughout, which made the whole process feel a lot less stressful. Overall, great customer service and support from start to finish. I’d definitely recommend Harley Street Healthcare to anyone considering a hair transplant.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a hair transplant

I had a hair transplant with Harley Street Health care and am extremely happy with there communication beforehand during and after treatment they are always there for suggestions and help for me. Would definitely recommend and will definitely go back if more grafts are needed at a later date.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I had my hair transplant here and…

I had my hair transplant here and couldn’t be happier with the experience. The service was excellent from start to finish, the team was professional, friendly, and made me feel completely at ease throughout the process. They explained everything clearly and were always available to answer any questions I had. The procedure itself went smoothly, and the aftercare support has been fantastic. I’m already seeing great results and feel much more confident. Highly recommend this clinic to anyone considering a hair transplant!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Polite friendly staff

Polite friendly staff. The day was well organised and ran efficiently. Thorough discussion with the doctor before surgery.
Light lunch provided at half way point of the surgery.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Dr Munir was very honest with me as I…

Dr Munir was very honest with me as I had already been to turkey in the past for a transplant and he explained my donor area wasn’t the best but he’d do what he could and even said he’d recommend going home and thinking it over. He agreed to do it and made me feel relaxed and comfortable, pain wasn’t as bad as my past experience and I’m happy with the grafts they managed to get.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I was nervous up on arrival

I was nervous up on arrival, but once I met the team they made me feel at ease. When getting the hair transplant they told me everything they was doing and talked to me all the time to make sure I was okay all throughout the surgery. Would highly recommend! Excited to see my new hair line. Thankyou once again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

My transplant experience

Who ever is reading this , I truly wish to say that I have had a good experience to-date, it has been almost 5 weeks since the transplant. Yes the first three days were hard but I was warned, it is what it is and please follow their instructions. Good luck.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great overall experience with…

I had a great overall experience with Harley Street Healthcare. The whole process was made simple & easy which made my journey very comfortable. My main concern was the cost however, the choice of monthly installment finance option was so helpful. I am very happy with the results and grateful to the team for providing such amazing service & care.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

good experience

I’ve had an overall good experience, I’m 5 weeks on from my transplant, the whole procedure and process was very easy, the aftercare and contact has been great, I have been contacted every few days to make sure everything is ok and to reassure me on the process.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Hello my name is Marin Robert and I had…

Hello my name is Marin Robert and I had a great experiance with kind people and professional as well, I had a hair transplant at Harley Street Halthcare, I recomand everyone who want to be in the the hand of professional team, I look forward to the results of my intervention, I'm sure that they will be great, thank you!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

contacted Paul as I was considering a…

contacted Paul as I was considering a hair transplant and was worried about my hair loss. Instead of trying to sell me an expensive treatment, he was completely honest and told me that I didn’t actually need a transplant right now.

He took the time to explain what I could use to help my hair grow and improve its condition, and even gave me the names of products that could help. He also offered ongoing advice and future consultations if I need them.

It’s rare to find someone so genuine and honest. Paul could easily have taken my money, but instead he gave me proper guidance and saved me around £3,000. I’m incredibly grateful and would highly recommend him to anyone looking for honest advice about hair treatments.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The service is great

The service is great, great team that doesn’t cut corners, I would highly recommend if searching in the UK for proper hair transplant specialists

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I had my hair transplant 1 year ago now…

I had my hair transplant 1 year ago now in February 2025 last year and I'm very happy that I went ahead with it. I'm super happy with the final result, I wasn't sure how good it would look at the 9-12 month mark but the guys at the clinic were very confident I would get an amazing result and they were right.

Everything from before the transplant, to the day of it and all the care after was explained to me clearly and I was always contacted to check in at each week they said they would to see how I was getting on. The service was great throughout and my results were amazing and I have to say I believe it was such a good result as well because I followed the aftercare that Harley street recommended and give direction on after the transplant. I Just want to stress how important I believe that is if you are thinking about getting a hair transplant.

If you are thinking of getting on then I couldn't recommend Harley Street Healthcare enough. I didn't know what to expect but even I didn't expect the result to be this good. Thank you so much to all the staff.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Second hair transplant after five years.

Five years after my first hair transplant, I decided to go in for a second procedure—and it felt like the perfect next step in my journey.
This time, I walked into the clinic with complete confidence. My first transplant had aged beautifully, looking natural and full, which made the decision to enhance it even easier. The technology and techniques had advanced over the years, and I could immediately tell how refined and precise everything had become.
The procedure itself was smooth and comfortable, just as I remembered. But what made this experience truly special was seeing how the new grafts were carefully blended with the existing ones, adding density and perfecting my hairline. It didn’t feel like starting over—it felt like upgrading something that was already great.
Five years later, choosing a second hair transplant wasn’t about fixing anything—it was about elevating my look and maintaining the confidence I had gained. And once again, it was absolutely worth it.

26 November 2025
Unprompted review
Harley Street Healthcare logo

Reply from Harley Street Healthcare

Dear Gabriel,

Thank you so much for sharing this wonderful review of your second hair transplant experience with us! Your perspective as a returning patient after five years provides invaluable insight for others considering their hair restoration journey.

We're absolutely delighted to hear that your first hair transplant has aged so beautifully over the past five years, maintaining its natural appearance and fullness. This long-term success is exactly what we strive for with every procedure, and it's incredibly rewarding to know that your results have stood the test of time.

Your observation about the advances in hair transplant technology and techniques over these five years is spot-on. We continuously invest in the latest innovations and training to ensure our patients receive the most refined and precise hair restoration treatments available. It's wonderful that you could feel this evolution in our approach during your second procedure.

We're particularly pleased that our team successfully blended your new grafts with your existing transplanted hair to enhance density and perfect your hairline. This kind of sophisticated work requires real expertise, and achieving that seamless integration is something we take great pride in.

Your description of this as an "upgrade" rather than a correction perfectly captures what modern hair transplant surgery can achieve. Thank you for trusting us with both your initial transformation and this enhancement five years later.

Your review will be incredibly helpful for others considering either their first hair restoration procedure or a second one to enhance their results. We're honored to have been part of your continued confidence journey.

Best regards,
Harley Street Healthcare - Hair Transplant Clinics

Rated 1 out of 5 stars

Avoid avoid avoid !!!

Avoid avoid avoid !!!

This is absolutely one of the worst businesses I have had ever dealt i could only compare the experience so far to feeling like a SCAM i really do not know were to start. The customer service is
shocking and the communication is even worse. I wish I never used this company this is the worst experience ever if you do not want to have to worry do not use this clinic

19 January 2026
Unprompted review
Harley Street Healthcare logo

Reply from Harley Street Healthcare

Dear Joshua,

Thank you for taking the time to share your feedback. We're genuinely concerned to hear about your experience and take your concerns very seriously.

We sincerely apologize that our service has fallen so far short of your expectations. This is not the standard of care we aim to provide at our hair transplant clinics, and we want to make things right.

We would very much like to understand what went wrong and work to resolve these issues immediately. Please could you contact our patient care team directly at your earliest convenience so we can investigate your concerns thoroughly and address them properly? We're committed to finding a resolution.

Your feedback, while difficult to receive, is important in helping us improve our services. We hope to have the opportunity to restore your confidence in our clinic.

Best regards,
Harley Street Healthcare - Hair Transplant Clinics

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