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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its punctuality and efficiency, often noting that skips arrive exactly when expected, sometimes even ahead of schedule. The staff, including drivers and office personnel, are frequently highlighted for their helpfulness, politeness, and friendly demeanor, providing excellent advice and support. The overall service and customer service are described as outstanding, with many appreciating the smooth process from booking to collection and the clear communication received. However, some customers also noted occasional issues with delivery schedules, such as a lorry breakdown causing a delay. Additionally, a few people mentioned that skip drivers were sometimes reluctant to place the skip in a desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the timely arrival of deliveries,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and professional... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the phone operators to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they ju... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good service.

The driver arrived on time, and had good ideas about where to place the skip. We made a special request to have the skip removed early, and it was removed on time. Very good.

20 November 2024
Rated 5 out of 5 stars

the driver arrived on time and was…

the driver arrived on time and was thoughtfull enough to drop the skip at the top of the drive where it was hard to see from the road ( nobody else filling the skip )
a little work for hoim but a lot less worry for me

11 November 2024
Rated 4 out of 5 stars

Great Customer Service

Great on the phone customer service and clear communications via email. Skip delivered ahead of arranged schedule which was really helpful and meant my house refit could move ahead quicker.
Skips are expensive and removing 1 star because not the cheapest in the area (Peterborough). Would recommend regardless for service quality

17 October 2024
Rated 5 out of 5 stars

Easy to arrange

Easy to arrange. Skip delivered and collected efficiently. Drivers very helpful. Person doing booking on phone helpful, but wasn’t sure about the different types of waste - which they could/should have done, as it effects price (eg green vs general waste for garden waste). But otherwise all good.

10 October 2024
Rated 5 out of 5 stars

Very helpful

I phoned up wanting a skip to be delivered within 3 days, the lady on the phone was so helpful advising me of everything and double checking no permit was needed. Found the exact location for delivery and made the whole process straight forward.

15 October 2024
Rated 5 out of 5 stars

Great customer service!

Carrying out a large commercial refit with a large qty of waste needing to be removed TWBCO have been excellent - customer service has been excellent from day one and have provided us with skips on time and with no fuss.
Would definitely recommend

30 September 2024
Rated 5 out of 5 stars

Good company to use .

Very reasonable price. Delivery prompt, no need to be in waiting around for skip to be delivered.
From booking very easy and professional. Will definitely use again.

9 September 2024
TWBCO logo

Reply from TWBCO

Thank you so much for taking the time out to leave a review. We are so pleased you are happy with the service you have received. Please do come back to us anytime. Team TWBC

Rated 5 out of 5 stars

First Class Skip Hire !

Lady on the phone was very helpful wilst I was ordering the skip and again the driver was very friendly and helpfull when the skip was delivered. The price is competitive and around average locally but the service is first class. Very pleased to have chosen TWBCO and will definitely use them the next time I need a skip.

10 September 2024
TWBCO logo

Reply from TWBCO

Thank you so much for taking the time out to leave a review, i will feed this to the sales adviser that assisted with your booking :) We are so pleased you are happy with the service you have received. Please do come back to us anytime. Team TWBC

Rated 5 out of 5 stars

Delivered on time

30 August 2024
TWBCO logo

Reply from TWBCO

Thank you so much for your review. We are pleased that your delivery was on time :) Please do come back again. Team TWBC

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