Turo Reviews 87,005

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

Mona was a great host

Mona was a great host. She furnished a very good vehicle, and when I had questions, she was accommodating and prompt in her replies. We had a medical emergency on this trip. She understood our problem and did what she could to assist us.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Turo Rental Ever – Brice & BP Rentals Delivered Perfection

I had an excellent experience renting from Brice with BP Rentals on Turo.
The booking process was straightforward and hassle-free through the app.
Brice made everything incredibly convenient by dropping off the vehicle and later picking it up — no need to worry about parking or travel to a pickup spot.
The location instructions were clear and worked perfectly.
The car was in fantastic condition: cleanliness was spotless and maintenance was top-notch with everything working perfectly.
Brice’s communication was prompt and professional throughout. This was a seamless, stress-free rental and I highly recommend Brice / BP Rentals to anyone looking for a reliable Turo host!

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Good clean newer vehicle, served us well

The car was a newer model and had adaptive cruise control which is a "must have" for me. It was clean and ran well with no maintenance issues. It had plenty of room for myself and my wife.
Only drawback was had to pick it up and return it to the airport short-term parking which added, in total, about $50 to my overall costs.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

The process was so easy

The process was so easy. The host pick up and drop off allowed for more time on vacation rather than spending it in line and filling out paperwork.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great vehicle

Great vehicle. Clean, drive great on gas and would definitely purchase again. The owner was very responsive and respectful.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t going to use Turo after having…

I wasn’t going to use Turo after having an absolutely horrible experience while in PHX recently, but decided to give it one more try while on a trip in Kansas. Glad I did! Host was responsive and car was easy to pick up and drop off. Great job!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My host was amazing

My host was amazing, friendly, kind and very understanding. The car was nice, clean and fresh. They also gave me a hand made air freshener for my personal car, definitely will be booking with them again

17 April 2026
Unprompted review
Rated 5 out of 5 stars

We appreciate that our vehicle was…

We appreciate that our vehicle was ready to go as soon as we landed. No standing in line or senseless paperwork before we were able to depart the airport - like most rental car facilities. The owner was extremely courteous and attentive to our needs and the vehicle was very clean.

16 April 2026
Unprompted review

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