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Turno Reviews 1,592

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TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 879 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the seamless system and excellent service provided. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the exceptional customer service, noting the quick response times and efficient resolution of their issues. Reviewers are particularly impressed with the ease of use of the platform and the overall smooth user experience, often recommending the service to others. However, some customers also noted that communication could sometimes be confusing, leading to wasted time in resolving issues.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, efficient, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that agents are quick to... See more

Service

People report positive experiences with service, often highlighting the world-class customer service and the... See more

User experience

Customers had positive experiences with user experience, praising the site and app for being easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more

Rated 5 out of 5 stars

I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more

Rated 5 out of 5 stars

Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more

Rated 5 out of 5 stars

Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!

Company details

  1. Software Company

Written by the company

Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Customer Service

Sunny was incredibly helpful with getting our Turno account running smoothly again. The process was quick and efficient from start to finish. Thank you and would recommend.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Clear Support

Adam was very helpful clearing up my confusion. He went the extra step and sent me screenshots of what he was seeing on his end which made me feel much more secure. I really appreciate his help, especially on Mother's Day. Thank goodness for turno support.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use, great service! Thanks Jules!

I find Turno really easy to use and it makes my cleaning business so easy to run! Recently I needed help with a a client, and Jules from the customer service team provided top notch and extra responsive service, getting my question answered quickly and efficiently. Thanks, Jules!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Claire is amazing!

Claire was fantastic to work with and answered all of my questions, along with helping me to immediately remove my primary cleaner and change to a different primary cleaner in connection with my luxury rental property. She definitely helped alleviate a lot of stress on my end.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Frank was amazing the speed and…

Frank was amazing the speed and efficiency was top notch. Make me feel at easy, too away the scared I felt. Very knowledgeable and quick with all my issues I brought forth.

7 May 2026
Unprompted review

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