Turno Reviews 1,597

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 888 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often resolving complex issues quickly. However, some people mentioned that scheduling welcome calls was inconvenient, leading to wasted time and confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the responsiveness and... See more

Response time

Customers had positive experiences with response times, frequently praising the swift and thorough assistance... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more

Rated 5 out of 5 stars

I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more

Rated 5 out of 5 stars

Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more

Rated 5 out of 5 stars

Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!


Company details

  1. Software Company

Written by the company

Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use, great service! Thanks Jules!

I find Turno really easy to use and it makes my cleaning business so easy to run! Recently I needed help with a a client, and Jules from the customer service team provided top notch and extra responsive service, getting my question answered quickly and efficiently. Thanks, Jules!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Frank was amazing the speed and…

Frank was amazing the speed and efficiency was top notch. Make me feel at easy, too away the scared I felt. Very knowledgeable and quick with all my issues I brought forth.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Experience was to turno has been great…

Experience was to turno has been great so far as the communication I talked to a very experienced representative today his name was Vincent and he helped me with all my questions and even reached out to some of my potential customers. The help was fast and got back to me responsibly and answered all my questions I'm looking forward to continue to work with them and actually start working at some airbnbs!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Ruby is the best

Ruby was extremely helpful and solved my issues in minutes! I am alerts very satisfied when I need to reach out to support.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Richard and Anne were super helpful :)

Richard and Anne were super helpful with Turno. I had an issue with a cleaner that didn’t meet my standards, and they stepped in right away and handled it. They made the whole process really easy and helped me get my money back, which I honestly really appreciated.

They were quick to respond, understanding, and just made everything less stressful. I’m really glad I had them to help. I felt very secured and they were amazing!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

When I needed help, I got it

When I needed help, Justin did what he could then transferred me to technician Andy who made it happen! All I can say is he was there in my time of need and every time I reach, the team provides wonderful customer service!

4 May 2026
Unprompted review

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