Turnbull & Asser Reviews 

Lovely shirt....just what I wanted and the cut is just right

Such good service, ordered shirt to be delivered overseas to Norway, arrived within 3 days with no tax or customs issues and beautifully packaged. Very impressed and the shirt itself is a thing of beauty and craftsmanship

Contacted 'customer service' twice with a question about sizes. If they don't know the answer and are too lazy to find out you just don't get a reply. Needless to say, I'll be looking elsewhere.

Great shirt

Turnbull & Asser.
Imagine going back in time when everything you purchased was top quality,
beautifully made,, with care taken at each and every step. Then you had that wonderful thing called customer service.
At Turnbull & Asser you get all that and so much more.

The product is always great but the ordering process was very smooth and delivery efficient!

Let down by customer service despite decent quality of clothing. Two weeks and two calls to hear back, and the manager just makes up rubbish in response to avoid any wrongdoing. Unimpressed given the “premium” image and clientele.

Terrible company to deal with. Purchased from them for the first time, and it will certainly be the last. I would not recommend T&A. Disappointing, dismissive, uncooperative customer service. I had to chase management multiple times, which is unheard of. Disrespectful, rude and unprofessional. They have not even bothered to respond to my last email. I have nothing positive to say about T&A after this experience. Royal Warrant and with such a history in the industry, i would have expected a far higher level of customer service. T&A fell short beyond words. Embarrassing!

T&A epitomise the rare, classic values of quality and elegance in everything they do. I view them as superb guardians of style and tradition, and everything I have purchased reflects their care and attention to detail.

Excellent English made shirts, well made and you pay for what you get. Brilliant Customer Service too.

A nightmare, shipment still not delivered and assistance from your firm is negligible

Nice item. Fast delivery. As usual, everything was perfect.

I have been wearing Turnbull and Asser shirts for many years, and I have been consistently impressed by the exquisite quality of their fabrics, the excellent cut of their shirts, and the unique, quintessentially British designs. Unfortunately, I have noticed a recent drop in both the quality of some products and the standard of customer service.

My recent experiences were disappointing. I ordered a Dr. No shirt online that arrived with an obvious flaw (a hole in the front panel). The team at Jermyn Street was helpful and arranged a return for a refund, but the refund still hasn’t been processed, well beyond the 7-10 days processing time. Additionally, customer service has been slow to respond, which has only added to the frustration.

In another instance, I ordered two shirts for a special occasion, but I received a completely wrong order (a dress shirt and a bow tie - nothing wrong with those, just not what I ordered) with no return shipping label provided. I expect better quality control and service from a brand like Turnbull and Asser. I hope these issues are addressed, as they risk diminishing the reputation of an otherwise outstanding heritage brand.

Excellent service as always and a high quality product made in the UK. Great to support UK businesses who make high quality clothing in a world of cheap throwaway items.

Service is exemplary quality is superb
And I think it is the finest ready to wear / off the peg clothing store on the planet!!