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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that the contact lenses are comfortable, light, and often exceed expectations in appearance. Many appreciate the variety of colors and styles available, finding them suitable for various occasions and effective even for those with specific vision needs. The ordering process is often described as easy, and some reviewers enjoy the extra gifts included with their purchases. However, some people were dissatisfied with aspects of the product and the delivery service. Issues include lenses not matching website photos, receiving incorrect items, or experiencing discomfort with certain pairs. A significant number of customers report problems with tracking information, delayed shipments, or packages not arriving at all, even when expedited shipping was paid for. Additionally, some reviewers mention difficulties in contacting customer service for support regarding these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, comfort, and variety... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and comfort of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping and smooth ordering... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the quality and comfort of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had no problem with ttdye. The contacts itself are light and airy and decent quality and excellent pricing. I gave one star less not for their fault but it doesn't post to northern Ireland. Oth... See more

Company replied

Rated 4 out of 5 stars

Ordering from ttdeye has been a pleasure for my daughter as well as myself. I've been wearing contacts for over 20 years and my daughter over 10. Ordering is super easy, we LOVE the variety of contact... See more

Company replied

Rated 4 out of 5 stars

I’m giving 4 stars because the ordering and shipping process were very smooth. However, the contact lenses I received didn't quite match the expectations I had from the website photos. The color and p... See more

Company replied

Rated 4 out of 5 stars

I have yet to receive the product and the tracking continuously says not found, I have asked through the Internet messaging service, but have received no reply. I know the website is usually good for... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Clothing Store

Written by the company

TTDEYE Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!


Contact info

3.6

Average

TrustScore 3.5 out of 5

997 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love getting my contacts from you…

I love getting my contacts from you all. I just ordered & mistakenly put in the code and want to know if you all can fix this please? I should have put in B3G3…please fix it & thanks in advance. You can send the adjusted price to my card on file & thanks so much.

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Pretty immediate. Made a fault on my end of the order and it was solved quickly by the service tech by message. Impressed with the response! Couldn't be more happy! Will be posting product review later! Always love ordering thru ttdeye 🩷

2 December 2023
Unprompted review
Rated 4 out of 5 stars

I'll give it a 5 star when my order comes...

Great selection just need lighter colors. I've used from the site before and some lenses were softer than some. The lighter the color the softer it seemed. Well rate a 5 star 🌟 once I try my new order out. It's been over 3 years since I've been to.this company. Hopefully it's worth the 5th star 🌟

1 December 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering for almost 4 years…

I’ve been ordering for almost 4 years now from this company and I’ve had nothing but great things to say ! From the website to the communication everything is absolutely amazing and easy to navigate. I always refer people to this company if they want quality, the contacts are always very comfortable and there is always a variety to select from. You can never go wrong with ttdeye

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience with TTDEye.

Third time ordering from TTDEye and again very happy and satisfied with the shop. The purchasing process is easy and understandable. Previously I had a really good experience with both the shop and its products, so I returned again because I love coloured lenses and this shop has lots of different types, styles and colors to choose from and they are decently comfortable to wear. Also the prices are very affordable, mainly due to the "buy X get X" deals, which I love. I am very excited for my 3rd order and hope the lenses will be awesome.

22 November 2023
Unprompted review

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