Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more
Company replied
I recently ordered two pairs of colored contacts and after I placed the order I found a better color that I wanted to switch to. Instead of cancelling my order, they manually updated my order with the... See more
Company replied
We had a rough first experience based a minor packing snafu but PinkyParadise made good on the order and resent with a surprise gift for the in convenience. My daughter is beyond happy with the contac... See more
Company replied
Company details
Information provided by various external sources
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Contact info
United States
- pinkyparadise.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the assistant Shilah was very friendly…
the assistant Shilah was very friendly and helpful
17 April 2026
Unprompted review
Nang is very good with service
Nang is very good with service! Amazing and easy to communicate with. Thank you!
16 April 2026
Unprompted review
Great shipping and customer service
I personally had a great experience with Pinkyparadise's shipping and customer service. While the website said my lenses would deliver within 21-30 days with standard shipping, mine came in just over 2 weeks. This will probably be different for everyone depending on where you live relative to their warehouse.
Once my contacts arrived, I realised I forgot to specify which Spec (diameter and base curve) I wanted in the notes when I ordered them, so I got the incorrect one. I emailed customer support who got back to me within an hour and Nang provided easy to follow instructions on how to exchange the lenses. When I shipped them back to the warehouse, I even asked to exchange my original lenses for another pair and they had no problem exchanging them with the same prescription.
Overall, I would definitely have no hesitation ordering from Pinkyparadise again now that I've learnt from my mistake and seen how helpful and quick the customer service is. Special thanks to Nang!
15 April 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Shilah was very helpful and responsive…
Shilah was very helpful and responsive in assisting me with an issue. Thank you again!
13 April 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
I ordered 2 pairs of contacts on march…
I ordered 2 pairs of contacts on march 18th it’s April 12th and they’re still not here I’ve reached out and they tell me to wait because of shipping delays and tariffs.. also when I check the website my shipping status it hasn’t moved.. they emailed me to review my contacts but I have no received. I order contacts quite often and this is the slowest worst customer service ones I have ordered from I do not recommend.
17 March 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for your feedback and we truly apologize for any inconveniences caused.
We would like to kindly clarify that your order was shipped on 18 March 2026 via Standard Mail (Tariff Included, 14–25 business days), as selected at checkout. As stated on our shipping page and FAQ, the estimated delivery timeframe excludes weekends and public holidays and is also subject to customs clearance.
Based on this timeframe, the latest estimated delivery date would be 22 April, and your parcel is still currently within the promised ETA. The tracking updates showing movement between hubs are also normal for standard mail shipments, and updates may sometimes appear with slight delays as the parcel is scanned at each transit point.
Please be assured that your order is progressing accordingly and we are closely monitoring its movement. We have also been responding to your emails promptly to assist you throughout.
For future orders, if you require faster delivery, we recommend selecting Express Shipping, as standard mail is a more economical option with longer transit time. We will be happy to advise you on the best shipping option based on your needs next time.
Thank you for your understanding and patience.
I received a super kindness answer
I received a super kindness answer in a very short time from my question. The products are very good and the customer service team is so so kind and sweet.
9 April 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
I only received one contact and they…
I only received one contact and they refused to help me
4 April 2026
Unprompted review
Reply from Pinkyparadise
Hi,
We’re truly sorry to see your review and understand your concern about only receiving one contact lens.
However, we would like to clarify that we have already responded to your email and offered a reshipment for the missing item. Based on our records, you have also agreed to proceed with this solution. We’re more than happy to assist and ensure you receive the correct item.
Our goal is always to resolve any issues as quickly and smoothly as possible for our customers.
We truly appreciate your patience and cooperation, and we look forward to resolving this matter for you soon.
Thank you.
best service despite problems that was not Pinky's
I was caught by the national postal service and they very long delays, which resulted in my package to be redirected. Pinky paradise was very kind and helped me get a new shipment. super service, really nice product
30 January 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Amazing Customer Service
I recently ordered two pairs of colored contacts and after I placed the order I found a better color that I wanted to switch to. Instead of cancelling my order, they manually updated my order with the exact color and prescription I needed in a timely manner. They were very polite and helpful!
28 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
The contacts are so pretty and…
The contacts are so pretty and beautiful!! They are Awesome! 😎 Thank you very much! Worth the wait! Thank you.
28 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Good customer service, bad courier
The courier they use in the US seems to be re-labeling their orders incorrectly; I didn’t get the 4 lenses I ordered but instead a single pair meant for someone in a different state entirely! Their customer service responded to my email within the hour (the fastest I’ve gotten customer service for *any* web store) but my order will take another 3 weeks or so to arrive.
26 March 2026
Unprompted review
Reply from Pinkyparadise
Hi, We truly apologize for the inconveniences caused and will ensure to feedback to the courier service so this issue can be avoided in the future. Thank you so much for your kind words and support! 💖
Love Pinky Paradise contacts.
I've received contacts from this company as gifts before and decided to purchase my own after they expired. The contacts and cases are always super cute and the company have been helpful with any issues needing to be resolved.
27 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖
Prices are reasonable Delivery is too long!
The prices are reasonable. The quality is good (however one pair that I've received appears to cause blurriness when there shouldn't be a prescription). It's the only pair so far that's given me an issue. I've given it 3 stars because it takes a month for me to receive my order. I don't like to place an order until I've received the last order. If I were to receive the order sooner, I'd take advantage of the awesome sales and deals and make more purchases. But as it stands, I'll place an order once a month or longer depending on when I receive that last order. Overall, I'm pleased with my purchases and the site. I just wish that delivery wouldn't take so long.
13 February 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your kind feedback and for sharing your experience with us. We’re really happy to hear that you are pleased with the quality, pricing, and overall experience with our site.
We completely understand your concern regarding the delivery time. As we are located in Malaysia and shipping to a different continent, standard international shipping does take a longer time to arrive which is 14-25 business days exclude weekend, public holidays and subject to customs clearance. However, we do offer express shipping options for customers who would like to receive their orders faster, and we would be happy to assist you with this option for your future orders.
Regarding the blurriness issue with one pair of lenses, that should not happen, especially if there is no prescription. Please email our customer support team with your order details and the specific pair that caused the issue. We will investigate this matter and arrange compensation or a replacement accordingly.
Thank you again for your support and understanding. We truly appreciate it and hope to continue serving you better in the future.
My favourite lenses
My favourite lenses, so comfortable definitely my favourite brand I’ve tried I’ll keep coming back for more ☺️🖤
25 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
Most of order missing
I ordered eight pairs of contact lenses. They took over a month to arrive and I only received one. They offer zero communication and I’ve had to file a dispute with my credit card company.I will never buy from this company again it’s a complete scam
24 March 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your feedback and we are truly sorry to hear about your experience and the frustration this situation has caused.
However, we would like to clarify that we are not a scam company. We have been actively emailing you to resolve this matter and assist you with your order. According to our records, your order was packed and shipped correctly from our side. Unfortunately, this issue appears to have occurred during the courier’s relabeling process, where parcels were incorrectly relabeled and delivered to the wrong recipients. While this situation is beyond our control, we take full responsibility for ensuring our customers are not left at a loss.
As such, we will be initiating a refund for your order accordingly. We sincerely apologize for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
The contacts were nice
The contacts were nice, I’m glad they came with a case. But I got little to no detail about shipping on my order
7 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
If I could give 0…
If I could give 0, I would. DO NOT TRUST THIS SITE/COMPANY!!! Be warned, BEWARE. I ordered a simple pair of contacts, yet received a massive box of Betta Fish leaves…whatever that is. The box was so big, I could hardly fit it through my door. The company is insisting I received contacts, and even took a picture of the box with tracking (total embarrassment for them as contacts are not that big and tracking is plain proof that I received the wrong item). They didn’t reimburse me, so I’ll have to go through my credit card company. Btw, I ordered February 2 and it’s now March 18…if you do order, you’ll be waiting over a month for delivery, whatever it may be that you receive.
18 March 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating and disappointing it must have been to receive the wrong item, and we sincerely apologize for the inconvenience caused.
Recently, we have identified a sudden increase in cases where packages were switched during transit, following a change in our shipping route to the USA. Based on our investigation, this issue appears to have occurred during the courier handling process, where a new shipping label was mistakenly placed over the original label. In several confirmed cases, customers who removed the top courier label found different recipient details underneath, indicating that incorrect relabeling may have taken place. Unfortunately, this has resulted in some orders being delivered incorrectly.
That said, after reviewing your case and previous communication with our representative, we can confirm that a full refund has already been arranged for your order. Please allow 7–10 business days for the refund to be reflected in your debit card account.
We truly appreciate your patience and understanding, and again, we are very sorry for the experience you had.
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