SPARTAN™ Reviews 

5,529
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,348 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their interactions. Customers frequently praise the dedicated staff and support team for delivering exceptionally fast, polite, and effective assistance regarding their purchases and subscriptions. Consumers genuinely appreciate the rapid response times and smooth resolutions provided by agents whenever they need help modifying their active orders. However, some reviewers were not happy with customer support, noting that multiple follow-up emails were completely ignored without any meaningful resolution provided. A few other people also felt that the items did not work as expected and raised serious concerns about unexpected automated subscription charges.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as professional,... See more

Customer service

Users describe positive interactions with customer service, often praising prompt responses and helpful staff... See more

Product

Clients share ambiguous opinions on product as reviewers express vastly contrasting experiences with the... See more

Response time

Customers had positive experiences with response time, frequently praising the rapid support and quick email... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising responsive support agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't say enough good things about Spartan. No complaints. They offer quality products. I recently placed my third or fourth order. I made a mistake on the order form, MY mistake, and contacted... See more

Rated 5 out of 5 stars

As a regular customer who buys products from this company, SPARTAN . I highly commend the work of Marinella. They provide exceptional assistance every time I interact with them. They are professional... See more

Rated 5 out of 5 stars

After stumbling for two weeks of different portals I was able to resolve an overstock of one SKU .Tried and tried numerous ways to resolve until finally the Spartan team understood what was g... See more

Rated 5 out of 5 stars

Cecille and Patrick were both very responsive as customer / client support for my request to cancel my subscription. I just needed to wait for few days for their web design to reflect my choice, as p... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,529)

3,252 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted the company about an order…

I contacted the company about an order placed days ago and the charge just showed up on credit card used. I asked the order be cancelled due to no in position to afford at this point and the order was pending. They were able to locate and cancel. I thank you for the prompt professional assistance. I will be back to order future shipments. Thank you.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a good impression with the team…

I had a good impression with the team handling my complaints about the delivery of products did by the third party.Agent Julia in the spartan are very quick to respond with my email and did a quick resolve to my situation.I will update once the promised replacement of my product has arrive ,so far this product is working good for me and planning to introduce it to some of my friends. thanks!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with the replacement

I had an excellent experience with the customer support team. JeAnne, Cecille, and Ricca were all incredibly helpful, professional, and responsive throughout the process. They took the time to understand my concerns, provided clear and timely assistance, and made sure everything was resolved properly.

It is rare to encounter such consistently attentive and friendly customer service. I truly appreciate the effort they put into helping me and would definitely recommend their support team to others.

Thank you, JeAnne, Cecille, and Ricca, for the outstanding service!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Marinella was the agent that helped…

Marinella was the agent that helped me. She provided prompt service regarding the application of a discount & was polite & informative. Customer Service was present and helpful. I do feel that the additional offer for the conditioner & exponential price increase gave me pause. I think Spartan would fair better if they just presented everything all at once. Up selling feels like pressured sales with any product. However, if it works, it might be worth the difference. Will have to wait & see. Overall, I'm going into this with confidence.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Cecille was super helpful in answering to my queries. She replied super fast and assuring that everything will be ok.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great response

First I would like to thank Joan and Veronica for there quick response and help. Your product is great it just not working on me. But I will continue using what I have.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately the product did not…

Unfortunately the product did not provide any results. Please remove the automatic renewal of this product going forward.

Thank You

12 August 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

We’re sorry to hear that you haven’t seen the results you expected.

If you selected the subscription option when placing your order, you can manage or cancel future renewals through our customer portal. You can also contact us directly at support@try-spartan.com, and we’ll be happy to look into your subscription and assist you further.

Thank you for giving Spartan a try and for taking the time to share your experience.

Rated 5 out of 5 stars

Customer Service is important

I can so appreciate when I had questions regarding the product and how fast I received an email from Marinella.
The product itself is outstanding, but if the Customer Service isn't there, it makes a difference. In this case, I am happy how quickly Marinella resolved and answered my questions.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Team work!

Joseph, Cecille and Mhyca have done the very best to improve a situation we have. I appreciate quick responses a willingness to keep me as a customer.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Jeanne

Jeanne, member of the Spartan support team handled my question within minutes. With so many options to choose from on the internet it is good to know that Spartan has a responsive team of professionals to help you.

11 August 2026
Unprompted review

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