SPARTAN™ Reviews 

The shampoo is good. I was ordering the new formula. Tried to put the order in and it stopped me at a video. Then tried to sell me something else, I thought I pressed all ten declines and then there was another video with another product that said the first 2 didnt work basically and I tried to refuse. There was no cart, no chance to see whether even the first order went through. A $100 order of 6 shampoos at 80% off turn into 3 charges equaling $500. There is no way to reach them. Emailed. No reply. Their customer service isnt available. THIS IS A SCAM.

Very good to deal with and prompt reply and action by Mhyca....well done!

Cecille was great to work with. She was the only one that actually sent me my order number since the website didn’t complete my order correctly. I still haven’t received an official order confirmation from Spartan. I’m still waiting on that.

A terrible product that does not work after 3 months of constant use no noticeable improvement.To make matters worse I bought the product as a one off only to find that Spartan we keep you on a repeat order so basically a blatant rip off.Beware !

Cecile was extremely helpful in dealing with my inquiry! I was most surprised by the speed of her responses and her willingness to “go the extra mile” to help me! Thanks for employing quality people like Cecile!

Cecile answered my questions and fixed what was needed to be fixed. She did a good job.

Product did not work and Spartan is ignoring my refund request

I purchased a six-month supply of Spartan shampoo and used it daily and consistently for almost six months. Unfortunately, I have seen no difference or improvement whatsoever.

In June, Spartan Support acknowledged that I had not seen any results and offered to extend my money-back guarantee from 90 to 180 days, confirming in writing that I could contact them for a refund if I still saw no improvement.

On August 21, after almost six months of consistent use and no results whatsoever, I contacted Spartan and requested a refund under the 180-day money-back guarantee they had given me.

Since then, the customer service experience has been extremely disappointing.

I followed up on August 27 and again on August 28. Ten days have now passed, I have sent four emails, and I have received absolutely no response and no refund.

So my experience is:

- The shampoo produced no noticeable results after almost six months of daily use.
- Spartan explicitly offered me a 180-day money-back guarantee.
- I requested my refund within that period because of the lack of results.
- Despite repeated emails, Spartan has so far neither refunded my money nor responded to my request.

I find this completely unacceptable. A money-back guarantee has very little value if the company simply stops responding when a customer actually tries to use it.

Based on both my experience with the product and, especially, the way my refund request has been handled, I can only give Spartan 1 star.

I will update this review if Spartan finally responds and honors the money-back guarantee they gave me.

UPDATE: Thank you for your reply here on Trustpilot, but this misses the point of my review.

I was fully aware that the shampoo might not work for everyone. My 1-star review is about Spartan not responding to emails and not honouring the 180-day money-back guarantee you gave me in writing. On top of that I thought it would be fair to mention that I had not improvement whatsoever. Without your lack of reply and payback, this post would probably never had been written....

You are now asking me to email support@... – but I have already done exactly that FOUR times without a response. What would a fifth email change? Just reply on the ones I have already sent you! My e-mail starts with jakob and ends with .dk

Simply honour your guarantee and refund the USD 95.83 as promised.

Joseph was very helpful with my questions and follow through with all the next steps. Thank you

I asked for a refund & stop the automatic purchases of the items, they comply immediately & update the status of refund.
Customer service is great.

I was extremely surprised by how quickly my issue was resolved. Shootout to Joseph for making it happen. Spartan is a company that cares for their customers. KN

Cecille was excellent with customer services, promptly providing a refund for an order I did not order.

I was checking my bank balance when I saw a charge that I didn't recall placing. Once I saw it, I immediately went to the SPARTAN web site to request cancellation.

I was told it could take up to 48 hours for someone to get back to me but, lo and behold, 10 minutes later your service representative, Joan, sent an email to me stating that the order was cancelled and a refund was being processed.

I am completely satisfied with this transaction.

They send me emails everyday but never respond to my emails?   Very, very poor customer service!

I emailed with an issue. Mhyca answered and resolved issue within 1/2 hour. I was very pleased with customer service. Thank you.

Marinella provided excellent customer service and resolved my issue promptly.

Took care of my issue immediately and without questions.
Mhyca handled my issue quickly and professionally.

Great service and quick problem solving .. thanks Mhyca

Spartan has great customer service. Very helpful associates, especially Marinella and Cecille. They resolved very quickly and helped resolve my issue. Great products also.

My request was handled in a timely manner and Marinella and Ricca treated me as an appreciated
customer. Too often customer service representatives seem to think of us as pests they want to get rid of

Overall, they are helpful, and I’m satisfied with the service. However, it often takes a long time to contact them and receive assistance.
It would be ideal if they could be more responsive. They may be handling a high volume of requests, which could be contributing to the delays.