TrustWallet Support Reviews 

957
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were let down by their experience overall. Consumers frequently stated that customer support was unhelpful, slow, automated, and practically non-existent when trying to resolve urgent account problems. Users also shared experiences of losing funds unexpectedly, encountering hidden fees during transactions, and facing impossible barriers when attempting to withdraw their money from the platform. Reviewers warned that the application lacked basic security features and made it extremely easy for unauthorized individuals to access wallets. Some people were satisfied with the straightforward storage options and found that basic crypto transactions worked smoothly without any major complications. Reviewers also noted that managing certain digital assets was initially simple and easy to follow before encountering later difficulties.

What people talk about most

Payment

Customers had negative experiences with payment, reporting that funds were unexpectedly delayed or locked... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that it is nearly... See more

Product

People report negative experiences with the product, expressing deep dissatisfaction over account issues and... See more

Website

Reviewers express deep frustration regarding website functionality, highlighting withdrawal failures linked... See more

User experience

Clients share negative opinions on user experience, highlighting how the platform is not user-friendly and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure af... See more

Rated 1 out of 5 stars

What has happened to Trustwallet? Absolutely gone to greedy and scammy trash. We are still not able to recover over 1 year of missing Tron funds. Recently cant even swap on BNB chain leaving us in lim... See more

Rated 1 out of 5 stars

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received... See more

Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance. First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was to... See more


Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency Exchange Service

Information provided by various external sources

Trust Wallet is the best ethereum wallet and multi cryptocurrency wallet to store your favourite ERC721; ERC20 tokens. Download the Trust Wallet Android and IOS app today!


Contact info

1.2

Bad

TrustScore 1 out of 5

957 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.2

All reviews

(957)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trust wallet customer service robbed me…

Trust wallet customer service robbed me and my friends of thousands of dollars they said we had to pay for taxes on the money we accumulated and then when we paid them they just kept saying we were late paying so we had late fees to pay for and we never got our money. Then just a little while ago trust wallet management reached out to me and said they will definitely get my funds to me if I paid them 100 dollars then it was 85 dollars then they wanted 72 dollars by that time I realized I ld never get my money from trustwallet dont get involved with them

16 October 2024
Unprompted review
Rated 1 out of 5 stars

VOMITO TOTALE

Incredibile un vero vomito, qualsiasi cripto avete per poterla spostare o prelevare dovete sempre finanziare il vostro conto con altre cripto diverse perchè non c'è possibilità di fare transazioni dirette, la maggior parte delle volte per prelevare una cripto vi servono altre 3 cripto per poter effettuare la transazione, si prendono minimo il 40% di commissioni, fate veramente vomitare

Incredible, a real vomit, whatever crypto you have to be able to move or withdraw it you must always fund your account with other different cryptos because there is no possibility of making direct transactions, most of the time to withdraw a crypto you need another 3 cryptos to be able to make the transaction, they take at least 40% commissions, you really make me vomit

2 April 2025
Unprompted review
Rated 1 out of 5 stars

It's a total scam

It's a total scam. They ask for around 30% network fee when you need to withdraw and you can't pay this fee with a crypto that you withdraw. They require to deposit or buy the network crypto. That's ridiculous. It's like stone age of crypto wallets. Avoid this wallet if you don't want to waste your crypto!!!!

4 April 2025
Unprompted review
Rated 1 out of 5 stars

This wallet is an absolute scam

This wallet is an absolute scam. Please stay away from it! Yesterday, I deposited over 650 USD in XRP, but it disappeared from my Wallet after a couple of hours. No help, no support. You have been warned, criminals running this service....

25 March 2025
Unprompted review
Rated 1 out of 5 stars

🚨 WARNING: DO NOT USE TRUST WALLET! 🚨

Trust Wallet: A Fraudulent Scam Blocking Withdrawals!

Trust Wallet has proven to be nothing but a deceptive, fraudulent platform designed to rob users of their hard-earned crypto assets. The wallet has now resorted to a new scam tactic—setting an outrageous default Gas Fee, effectively making all withdrawals IMPOSSIBLE!

This is nothing short of financial terrorism against unsuspecting users. When attempting to withdraw funds, the Gas Fee is set at an astronomical rate, ensuring that transactions can NEVER be processed! This is a clear and deliberate move to hold funds hostage and prevent users from accessing their rightful assets.

Trust Wallet Has Been Reported to Global Authorities!
The fraudulent activities of Trust Wallet have not gone unnoticed. Reports have been submitted to the FBI, Interpol, and all relevant global agencies to investigate this massive crypto scam. The criminals operating under the pseudo-name “Trust Wallet” will soon be apprehended and brought to justice!

CALL TO ACTION: BOYCOTT TRUST WALLET!
🔴 Stop using Trust Wallet immediately!
🔴 Warn others before they fall victim to this scam!
🔴 Demand action from global law enforcement!

The crypto community must stand against this blatant fraud. If you have funds in Trust Wallet, be prepared for a battle to retrieve them. This is a SCAM, and justice will be served!

#TrustWalletScam #CryptoFraud #BoycottTrustWallet #JusticeWillPrevail

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust at all

I have token on there and it just tells me migration required, without actually providing any migration options. No info online. No support. Assets there but inaccessible. Money lost.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, I deposit money in to ETH but the funds went to USDC address. I tried to talk to support but the robot doesn't give a good answer, I sent so many emails but not reply.. please stay away from Trust wallet

4 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Trust Wallet Support is absolutely useless. Trust Wallet put a Freeze on withdrawl and it's been Froze for weeks. Support just wants money for some kind of Compliant Collateral to investigate it. That's not right! They should have investigated already and lifted the Freeze by now. But Support won't even answer my emails!
Useless!!!!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I think I know why there are so many negative reviews about Trust Wallet. But I use this wallet for years, left some cryptos there without being exchanged or holded.
Recently I went for some exchanges through them and some other service providers. Apart from waiting a bit and not having all exchange options, I exchanged nearly all of my cryptos, and received fiat for them. No scammings or other bad things have happened. And I am not a coder, just a simple user. Much recommended! Thank you!

17 February 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I heared about this wallet. And putted 100+ USDT in it. Next day I say and my wallet was clean sweated there was nothing not even the coin in which all my USDT was spent. I hate this wallet so much as someone who is new in cryptocurrency I wasn’t aware that this is a scam wallet. They are scammers and their system support scammers. Please avoid adding your hard earned money in this Shitty wallet.

1 February 2025
Unprompted review

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