TrustWallet Support Reviews 

957
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were let down by their experience overall. Consumers frequently stated that customer support was unhelpful, slow, automated, and practically non-existent when trying to resolve urgent account problems. Users also shared experiences of losing funds unexpectedly, encountering hidden fees during transactions, and facing impossible barriers when attempting to withdraw their money from the platform. Reviewers warned that the application lacked basic security features and made it extremely easy for unauthorized individuals to access wallets. Some people were satisfied with the straightforward storage options and found that basic crypto transactions worked smoothly without any major complications. Reviewers also noted that managing certain digital assets was initially simple and easy to follow before encountering later difficulties.

What people talk about most

Payment

Customers had negative experiences with payment, reporting that funds were unexpectedly delayed or locked... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that it is nearly... See more

Product

People report negative experiences with the product, expressing deep dissatisfaction over account issues and... See more

Website

Reviewers express deep frustration regarding website functionality, highlighting withdrawal failures linked... See more

User experience

Clients share negative opinions on user experience, highlighting how the platform is not user-friendly and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure af... See more

Rated 1 out of 5 stars

What has happened to Trustwallet? Absolutely gone to greedy and scammy trash. We are still not able to recover over 1 year of missing Tron funds. Recently cant even swap on BNB chain leaving us in lim... See more

Rated 1 out of 5 stars

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received... See more

Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance. First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was to... See more


Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency Exchange Service

Information provided by various external sources

Trust Wallet is the best ethereum wallet and multi cryptocurrency wallet to store your favourite ERC721; ERC20 tokens. Download the Trust Wallet Android and IOS app today!


Contact info

1.2

Bad

TrustScore 1 out of 5

957 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.2

All reviews

(957)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TRUST WALLET IS A SCAM!!!!!!!!!!!!!!

TRUST WALLET IS A SCAM A** COMPANY! THE FEE'S IT SHOWS ARE NOT THE ONLY FEE'S YOU HAVE TO PAY FOR ANY TRANSACTIONS! THERE ARE HIDDEN FEES, AND EVEN IF THE TRANSACTION FAILS, YOU DO NOT GET THE MONEY BACK! If you want to keep your money, and want to keep it in a trusted wallet, DO NOT put it in "tRuSt" wallet. The name itself makes me laughter considering its the most untrustworthy wallet out there smh. This whole platform is a joke

5 August 2025
Unprompted review
Rated 2 out of 5 stars

My tokens disappeared without any…

My tokens disappeared without any transaction records. Supported ignored me, sometimes send bot messages. Also, my tickets were closed without resolving anything. It was reclaimmycoincom that came through with support.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Complicité d’escroquerie !!! / Complicity in fraud!!!

Durant presque un an, j’ai déposé des crypto USDT dans mon compte TrustWallet et quand J'ai commencé à vouloir les sortir vers un autre compte, j’ai bien eu la confirmation du transfert et les frais qu’y si rattache avec l'envoi avec le hash de la transaction fourni par la plateforme de retrait de mon compte TrustWallet et visible dans l'explorateur blockchain, je n'ai jamais reçu les fonds. Ils me dise que mes token sont faux !!! alors qu’ils ont bien réceptionnés mes transferts de cryptos durant un ans. Ils sont complice d’escrocs et ils ne font rien pour s’en justifier. J’ai signalé leurs agissement à AMF. Un conseil fuyez TrustWallet, j’espère que mon avis et les autres éviterons ce site..
For almost a year, I deposited USDT crypto into my TrustWallet account, and when I started trying to withdraw it to another account, I received confirmation of the transfer and the associated fees. The transaction hash provided by the withdrawal platform for my TrustWallet account, visible in the blockchain explorer, was correct. I never received the funds. They tell me my tokens are fake!!! even though they have been receiving my crypto transfers for a year. They are accomplices of scammers and they do nothing to justify it. I reported their actions to the AMF (French Monetary Fund). My advice: run away from TrustWallet. I hope that my review and others will avoid this site.

18 July 2025
Rated 1 out of 5 stars

Horrible customer service

The customer service is a real joke . You can only deal with a chatbot. If they really care for the customer there would be a real reason to assist customers. As far email request. I got an email from them saying they are overwhelmed and not accepting new tickets . I put in a ticket 2 days prior and still no results.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I went into my trust wallet after using it for months without issues. Then all a sudden the confirm button wont light up no matter what I do and I cant tranfer or sell my crypto. Its stuck in limbo and trust wallet keeps thinking its somehow on my end. I downloaded and restored the wallet on a new phone and it still WONT WORK. Cant get ahold of a real person to talk to about it either. So now im worried i just lost my crypto!

10 July 2025
Unprompted review
Rated 1 out of 5 stars

This is not professional,at all and…

This is not professional,at all and have spent £1000 to get my money out invest. They said 1%have to be paid to unlock the account.
This is a ripoff. Amsterdam people and Germany after I sent it partly payments they had a late fee as well when I said bag off. This is a SCAM WEBSITE. They are just spamming and scamming. Thank you

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Bad Wallet

Trust wallet? what Trust? What a joke..
They are more like Shitwallet..
Bad customer support by replacing to Ai..
Bad Staking hidden fees for a reason to steal people money..

DO NOT PUT YOUR MONEY there..

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Trust Wallet let someone open an…

Trust Wallet let someone open an account in my name and email. I can’t even contact them to tell them to get my
FRAUDULENT ACCOUNT OUT OF THEIR SYSTEM AND VERIFY YOUR PEOPLE OPENING ACCOUNTS!!!! I will now file a complaint with the BBB about this.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

$860 stolen by trust scam wallet

$860 stolen. I made a swap inside "trust" wallet and it went missing. It wasn't transfered anywhere else It was stolen BY trust wallet!
Some fake "support team" told me to open another wallet and allow their "restore server" to reset the block chain...blah blah blah And put $200 more dollars in it (so they can steal that too)

12 May 2025
Rated 3 out of 5 stars

Real app BUT used by scammers

The app is real and legit but it’s being used by elaborate scammers. A guy called me alleging a security breach on my Binance account. Then transferred me to the « technician » to help me secure my assets before resetting and protecting the account.
That’s when they told me to download this app, supposedly a Binance subsidiary.
As soon as I installed it I got in an email with what was meant to be a secret passphrase. That’s when my suspicions got serious : it started looking fishy, the mail was in the spam folder, they didn’t answer my questions and got angry when I asked them to send me an email proving they work for Binance.
I called their bluff and they immediately hung up.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

I tried to convert from usdt tron to…

I tried to convert from usdt tron to tron
Cuz sending usdt would take 6$. They took the converting fees 5$ from me and transaction failed and they didnt offer help at all and i lost 80$ a few months back due to a fake coin they had.
They do not even deserve 1 star rating.
#stayawayfromtrustwallet

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Have tried to withdraw profits from Bnx…

Have tried to withdraw profits from Bnx coin trust wallet recommended moon pay I’ve sent my BnB which I swapped my Bnx to so I could withdraw through moon pay I make the payment to their wallet I get no email confirmation they can’t find the transaction hash there is no record of the transaction on it leaving my trust wallet I can’t find a transaction hash or even a record of the transaction I can’t get hold of trust wallet atall the chat bot dosent work the support email is no longer active there is no way to contact anyone and I’m going to loose money because of the lack of support on these platforms absolute joke

26 April 2025
Unprompted review

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