It's verry ...that one can rate service providers, but how does one actually resolve an issue, because I can't reply to a response. Was this supposed to be a dead end? One rating and one response, no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For a consultant of online jobs like me, Trustpilot is the bible. The reviews are full of important information and, most important, are trustworthy. Before accepting a job online, read the reviews.... See more
I use Trustpilot every time I’m going to buy online before I purchase. After having a few bad experiences. I have been guided by their ratings and the reviews are very trustworthy. They just saved me... See more
Trustpilot is really useful because you can look up ratings and reviews for different websites before using them. It helps you see what other people have experienced, so you can get a better idea of w... See more
Company details
- Review Site
- also in
- Media Company
Written by the company
Trustpilot is the world's largest open customer feedback platform, where people share their experiences and businesses respond in public. Home to more than 400 million reviews, Trustpilot helps people make more informed decisions, while giving businesses the insights and tools to build trust, grow and improve. Headquartered in Copenhagen, it operates globally with offices across the UK, Europe, North America and Australia.
Contact info
Pilestraede 58, 5th floor, 1112, Copenhagen K, Denmark
- https://help.trustpilot.com/s/contact-us
- trustpilot.com
Looking to grow your business?
4.4
Excellent
562K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful understanding and didn't…
Very helpful understanding and didn't push me and wife into something we didn't want
28 October 2026
Thank you and it was very helpful
28 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The irony of no customer service
The irony. Trying to become a paying client and there is no customer service. Their AI bot makes it hard to create a ticket - and nobody replies.
For a company focused on trust, this is not a good look Trustpilot.
28 October 2026
Unprompted review
Reply from Trustpilot
Hi David,
We aim to make our support accessible, and we're sorry for the frustration you faced while trying to connect with our team.
To help get this sorted, please reach out to our team on our contact form. This will connect to the right person to help out.
For general support: https://help.trustpilot.com/s/contact-us
For business enquiries: https://business.trustpilot.com/contact-us
Thank you.
-Melody, The Trustpilot Team
BEST SERVICE
28 October 2026
The real solution.
28 October 2026
Instructions are simple and quite…
Instructions are simple and quite painless! I always check out reviews when I’m vetting a new product or merchandise so what others have to say about it are important.
28 October 2026
I am glad trust pilot is available that…
I am glad trust pilot is available that we can share our experiences. It challenges companies to hold themselves accountable
28 October 2026
Trustpilot Deserves More Than Five Stars!
Trustpilot is one of the most useful and trustworthy websites out there. It provides customers with a valuable platform to share their opinions, express their experiences, and help businesses improve and put things right. I truly appreciate the excellent service Trustpilot provides in giving customers a voice and helping them seek fairness and justice.
The platform is well organised, easy to use, and incredibly helpful. Trustpilot deserves more than five stars for its outstanding contribution to customer feedback, transparency, and accountability. Highly appreciated and highly recommended!
28 October 2026
It is nice to know you are indeed TRUST…
It is nice to know you are indeed TRUST pilot really not being bias but portraying a balanced picture of company's its great and very helpful in these not so trusting times , thankyou so much .
28 October 2026
They actually verify reviews — that builds trust
I’ve used Trustpilot to leave reviews, and one thing that stood out to me is that they don’t just take everything people say at face value. I submitted a review once and Trustpilot asked me to provide documentation to back it up. At first I was a little surprised, but honestly it made me trust the platform more. It showed me they actually verify when needed instead of just publishing anything and running with it.
That kind of checking matters, especially when you’re relying on reviews to make decisions. Based on my experience, Trustpilot is a review company that can be trusted. I appreciate that they take verification seriously.
28 October 2026
Great experience and highly recommend
Great experience and highly recommend. Cayce did a great job.
Thanks
28 October 2026
Seems very clean and straight forward.
28 October 2026
Great service
28 October 2026
The flavor is bitter.
28 October 2026
The Trustpilot Experience
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Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
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