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Trustpilot Reviews 

562,781
•
TrustScore 4.5 out of 5

4.4

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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109,314 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the website is incredibly useful for researching different online stores and reading honest feedback before making purchases. Consumers truly appreciate that the layout is straightforward, making it very easy to navigate, find reliable information, and share their own personal stories. Some reviewers were not happy with the strict verification procedures, noting that completely legitimate feedback was occasionally blocked or removed from the website. A few users additionally expressed frustration when they were asked to provide excessive proof or detailed receipts just to support their published posts.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that everything is easy to use and... See more

Website

Customers consistently note ambiguous experiences with website, finding the platform easy to use, highly... See more

Service

People report positive experiences with service, describing it as reliable, user-friendly, and helpful for... See more

Customer service

Clients share ambiguous opinions on customer service, with reviewers noting that the support team provided... See more

Staff

Users describe positive interactions with staff, frequently highlighting their reliable, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's verry ...that one can rate service providers, but how does one actually resolve an issue, because I can't reply to a response. Was this supposed to be a dead end? One rating and one response, no... See more

Rated 5 out of 5 stars

For a consultant of online jobs like me, Trustpilot is the bible. The reviews are full of important information and, most important, are trustworthy. Before accepting a job online, read the reviews.... See more

Rated 5 out of 5 stars

I use Trustpilot every time I’m going to buy online before I purchase. After having a few bad experiences. I have been guided by their ratings and the reviews are very trustworthy. They just saved me... See more

Rated 5 out of 5 stars

Trustpilot is really useful because you can look up ratings and reviews for different websites before using them. It helps you see what other people have experienced, so you can get a better idea of w... See more

Company details

  1. Review Site
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  3. Media Company

Written by the company

Trustpilot is the world's largest open customer feedback platform, where people share their experiences and businesses respond in public. Home to more than 400 million reviews, Trustpilot helps people make more informed decisions, while giving businesses the insights and tools to build trust, grow and improve. Headquartered in Copenhagen, it operates globally with offices across the UK, Europe, North America and Australia.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

563K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(562,781)

148,540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Exceptionally poor!

Exceptionally poor!
Anti-Trust extortion pilot have recently decided to strangle and choke away anything useful from small business's who can't afford their ludicrously expensive (£119 per month absolute minimum) entry level subscription. We're currently looking for a better solution for our small business.

3 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

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Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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