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TrustID Reviews 147

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TrustScore 3.5 out of 5

3.3

Software Company
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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are very satisfied with the customer service and staff, describing them as helpful, responsive, and efficient. People appreciate the quick and effective support, often highlighting specific individuals for their excellent assistance. Reviewers also found the platform straightforward to use, with a clean and intuitive interface, making processes like identity checks quick and easy. However, some people were dissatisfied with the app, describing it as unreliable and frustrating. Several users reported issues with the app not working as expected, particularly with photo verification and camera permissions, leading to prolonged and unsuccessful attempts to complete tasks. Some also mentioned the inconvenience of needing to use specific browsers like Google Chrome for the app to function properly.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers express significant... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's promptness,... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the... See more

Application

Reviewers express significant frustration and dissatisfaction with the app. Many describe it as "worthless"... See more

Service

Users describe ambiguous interactions with the service. Some customers praise the team and system as quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will be generous and give the application 4 stars. Though initially the application would not allow a selfie to be taken, and after trying to figure out why my phone camera would not allow the permi... See more

Company replied

Rated 4 out of 5 stars

Great bit of software to take away the pain of employees having to send passports before their first day. Good customer service as well.

Company replied

Rated 4 out of 5 stars

An excellent tool for employers to conduct digital background checks. The software is intuitive and user-friendly, with a clean, well-designed interface. The support team truly stands out, providing q... See more

Company replied

Rated 5 out of 5 stars

I needed some guidance on result checking, so I rang customer services and spoke with Kristine. She was so pleasant and explained everything, answering any questions that I had. Up until then,... See more

Company replied

Company details

  1. Software Company

Written by the company

TrustID is a certified Identity Service Provider (IDSP), offering identity verification services for businesses which help them to onboard applicants compliantly and securely. We complete over 250,000 checks a month. Customer support is available by contacting our team on +44 (0) 118 466 0822 / customerservice@trustid.co.uk or visiting our website: https://www.trustid.co.uk/contact/candidate-suppport. We're available 365 days a year. TrustID identity checks form part of a Right to Work, Right to Rent, counterfraud or Know Your Customer check process.

Contact info

3.3

Average

TrustScore 3.5 out of 5

147 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Questionable tech in use

Questionable tech in use that opens camera and browser access to your phone’s data. A bit too ‘Big Brother’ for anyone’s best interests.

26 January 2023
Unprompted review

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