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Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
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Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more
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I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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GS ROOFING
GS ROOFING, STRATHBLANE
Excellent & positive experience with Gordon Smith & his workers - they did a first class job of installing my new roof, work actually finished earlier than expected & I am delighted with the finish.
Workers were polite and very hard working - they never stopped working in freezing temperatures this week. Left everything neat and tidy as before.
Would definitely recommend.
Marion Macleod
Bearsden
14 December 2024
Unprompted review
Reply from Which? Trusted Traders
Hi Marion! Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Professional - Which? Trusted Trader Assessment
The Which? team explained the assessment process, timetable and how to prepare - at each stage, providing clear guidance. Everyone we dealt with throughout the process was helpful and professional, and easily contactable. It's a rigours and challenging process, as you'd expect, but achievable for businesses that put customers first.
12 December 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great people and useful process.
Great people to speak too and an all round helpful, friendly experience.
Beth was excellent and guided me through the process painlessly.
6 December 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Beth was very helpful and quick to…
Beth was very helpful and quick to respond to any of my questions.
3 December 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Beth was a pleasure to deal with
Beth was a pleasure to deal with. Process took quite some time and she was there to answer all my questions thoroughly and comprehensively
28 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind words on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Not for the consumer
Update following reply from WHICH: - Thank you for confirming that the trader, E A MOBILITY cannot be trusted.
They can call me a liar but NOT MY WIFE. The installer, the office lady and the manager ( Stuart) were all asked about weekend working and they all answered "we don't work weekends" The manager even asked where we got that information from, so I told him where it was in the contract and he told me HE WROTE THE CONTRACT. It was important that they finished the work in the 4/5 days agreed so my disabled wife had her shower room and working weekends sealed the deal for us to use them. there was no being misled by the information in the contract.
I had reason to make a complaint to WHICH about one of it's traders. The trader had misleading claims in it's sales brochure and worse, false clauses in it's contract which encouraged us to hire the trader to do our bathroom. We later found out the claims were not true and the clause in the contract was known to be false by the Installer, Office lady and even the Manager who wrote the contract.
WHICH are supposed to investigate the complaint but you are not allowed to know what they ask of the Trader and what the outcome of the investigation is, this seams strange as if you don't like the outcome, you are supposed to be able to use their dispute resolution service to help resolve the complaint. How can you if you don't know what to complain about.
You are allowed to complain about WHICH to WHICH themselves and they will investigate themselves but based on the above you really wouldn't hold out much faith in them.
Based on my experience, I would never rely on WHICH'S site to check a trader and moreover, if the trader had the WHICH logo on it's site I would be more likely to steer clear of that trader and look to local opinions and referrals instead.
8 September 2024
Unprompted review
Reply from Which? Trusted Traders
Hello, thank you for your feedback. We're sorry to hear that you had a negative experience with this business, however, we can confirm that your complaint was investigated.
We understand that you feel misled by the trader relating to working weekends. The business confirmed they can work weekends, but this is an exception, not the norm.
Which? Trusted Traders investigate every complaint and negative review we receive about our endorsed Traders, and carry out compliance checks to ensure our businesses meet the high standards we expect.
Where appropriate, Which? can and do suspend endorsements, and can terminate business endorsements if we are aware of a breach of contract or if the companies do not uphold Which? 's high standard.
We are sorry to hear that your experience with this trader has not been as you had expected, and we want to assure you that this matter has been investigated and the appropriate action taken.
Thank you again for your feedback
Helpful professional Staff
Helpful professional Staff, from the start, I was guided step by step, each member of staff were very thoughtful and polite Beth was Amazing!! What a Good bunch of people 10/10
23 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a kind comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Darren's expert advise was crucial in…
Darren's expert advise was crucial in the design of my new bathroom. Both he and Rob were quick hardworking and very tidy. I love my new wet room it was definitely worth the wait
11 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
We got there in the end!
We got there in the end, however we did find the process a little in-personal at times. When we were on track, things were great but if there was a delay in anything, it became a little tricky to manage and we felt awkwardly pressured to provide things imminently and if that then wasn't possible, there would be the threat of withdrawing our application which didn't feel particularly cohesive and did make us question whether to pursue on a few ocassions.
11 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback. Our Trusted Traders scheme is high in demand, we're sorry that you felt it was impersonal at times, however, we work hard with the companies whose aim it is to become endorsed and help us on our mission to reduce consumer detriment. We're glad you chose to join our scheme, and we take all feedback seriously so we will be feeding this back to the appropriate team. We appreciate the time you took to leave this review. Thank you
Great Service !!
The experience was great when setting up our profile. all of the staff were quick to answer an queries I had and made sure I fully understood what was required a well.
22 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a kind comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I contacted Which Trusted Traders as I…
I contacted Which Trusted Traders as I was having major issues building a conservatory with a company called Solarframe who is one of there well advertised Trusted Traders.
My case number was Case 00142815.
I was dealt with by Nathan who at first said the right things but after that told me I would get compensation for year of anguish and depression caused by there trusted trader who in fact employs cowboys to do the work.
From August to September I had ok communication but at end of build nothing as nothing since.
I presume the fact of the matter is that Solarframe pay Which Trusted trader for the emblems in there company material but I am just having to pay £31,500 of shite product at the end of it.
Frankly Nathan needs sacking and Which needs to look after customer needs.
Since submitting this review I have found the building I have paid such a lot for has failed building regulations . So back to fighting alone .
Also the excuse that they missed my last email is poor work management by Which Trusted trader staff.
Also yes I will be in contact again soon re compensation as no conservatory build should take a year to complete.
31 October 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your review. I am sorry that you feel that your complaint wasn’t handled well. I have reviewed the case and can see that Nathan arranged for the trader to return to complete the work. Nathan advised you that it would be beneficial for you to get the work completed and then discuss whether compensation was appropriate once the work was complete. A plan and timetable were put in place for the snagging and remedial work to be carried out. I can see that you sent an email to Nathan on the 17th of October advising that the work had been completed and the trader had not offered any compensation. Unfortunately, this email was missed. If you would like to discuss your complaint further including seeking compensation from the trader, please contact Which? Trusted Traders and we can discuss this and the next steps with you.
Happy customer :)
Really pleased we decided to work with Which? It's proven to be a great fit for us! We wanted a partner to provide consumer assurance, new sales and to make sure we stand out from the crowd as a quality home heating installation business that's driven by great service and customer satisfaction. If this is important to you I would not hesitate to recommend highly Which? Trusted Trader
18 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
S NASH ROOFING Ltd
S NASH ROOFING Ltd. We booked this company to carry out repairs to a chimney stack. He inspected the stack and provided a competitive quote the following day. An estimated 3 week start time was given and they arrived within the specified time. The issues identified were shown previously using picture taken at inspection as were the completed works. He completed in good time and left the site in a clean condition, he also stated that the roof looked in a good state of repair, which helps remove any further worries.
I would fully recommend this company and have no qualms in booking them again. Thanks,
Norman.
18 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page. Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great team and customer service
Great team and customer service. A joy to work with from the start.
15 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a great review! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Joining which is not easy, however...
Joining which is not easy, however they make the process simple to follow through and are always on hand to help. Molly was fantastic helping us.
15 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a kind comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Flooring Matters SW LTD is proud to…
Flooring Matters SW LTD is proud to have become a Which? Trusted Trader! The process was thorough, and it’s fantastic to know that our business meets such high standards.
A big thank you to Molly, who was incredibly helpful and supportive throughout the process. She made everything clear and easy to follow, making the experience smooth and stress-free.
This endorsement means a great deal to us, and we’re confident it will help our customers feel assured when choosing our services. Thanks again to the Which? Trusted Traders team – we’re excited for the future!
15 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great family business, personalised, professional service
Excellent service, prompt response and delivery. Professionally fitted water softener. Used Silkflow many years ago and would highly recommend Richard and Sharon.
14 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Very supportive but Thorough
Molly was very well informed and kept enough pressure on me to get the accreditation completed. Without being a pain! A true asset to Which? I feel like the Which assessment is deserved as its an intense application process unlike some of the other schemes.
12 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I had contacted Silver Spark electric…
I had contacted Silver Spark electric to fix fan in my bathroom and job done very well with clear informations. He is very efficient and very polite.
5 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Pure Water People Softwater Instalation
The work that was carried out was 1st class, the tradesman Mike was brilliant and friendly, nothing was to much trouble.
Very professional, clean and tidy.
4 November 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
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