Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
Company replied
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Based on these reviews
5 stars – Outstanding Service from Start to Finish Simone Fitzgerald was incredibly helpful and made my whole experience completely stress-free. From the first contact, she was friendly, professiona... See more
Company replied
We have been very very impressed with the level of customer service from which trusted trader throughout our application. It's taken a few weeks and helped us tighten up our services also. Simone and... See more
Company replied
Beth Foston at Which? TT has been excellent helping our small business with endorsement. She kept in touch with us, offered assistance if we needed it and sent everything we needed to do in an email w... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.7
Excellent
408 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience was ace from the first…
Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
31 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Which is Worth It
Following a disagreement with a Trusted Trader I was able to involve Which and with the constructive and very helpful assistance of Nathan Harris the matter was resolved with a satisfactory outcome for both parties. This would have been difficult to achieve if the option of alternative dispute resolution had not been available. Definitely worth employing a Trusted Trader.
2 April 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave your feedback about your experience with Which? Trusted Traders. We’re delighted that we had the opportunity to facilitate a positive outcome for you! We'd also like to thank you for your kind comments about Nathan. We'll be sure to pass them on!
Absolutely fantastic
Absolutely fantastic! I couldn’t be happier with my experience. From start to finish, everything exceeded my expectations.
20 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
The whole onboarding process was smooth…
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promote anyone willing to part with the cash. Simone was a friendly, knowledgeable and helpful onboarding coordinator and was a pleasure to deal with
13 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Well be sure to pass your kind comments on to Simone too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Kitchworks definitely recommend the Which.
We are very pleased that Kitchworks has become a Which? Trusted Trader. The process was professional, well organised, and very thorough from start to finish.
The Which? team carried out detailed checks and guided us through each step of the assessment, always being helpful and clear with their communication. It’s clear that the organisation maintains high standards, which gives confidence to both traders and customers.
We would definitely recommend the Which? Trusted Traders programme to other businesses who are committed to professionalism, transparency, and customer satisfaction.
12 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such amazing feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly and the Which
Molly and the Which? team have been so supportive throughout my endorsement application journey.
10 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
From start to finish found the whole…
From start to finish found the whole process was great, all the information sent out was clear and if help was needed just a phone call sorted out from very friendly staff at which
6 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Above and beyond!
The staff at Which? have been faultless. Can't recommend them enough, extremeley helpful and courteous.
4 March 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Simone has been absolutely amazing…
Simone has been absolutely amazing throughout, really helped us. Service has been 5 star throughout. Highly recommend.
23 February 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member, thank you for your kind feedback about Simone. We'll be sure to pass this on to her and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reliable trusted company
Reliable trusted company. Very helpful and friendly to help me boost my business.
12 February 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
A process made so much easier
A process made so much easier thanks to the helpful guys at Which?
During our onboarding to become a Which? Trusted trader they was always on hand to help answer any of our questions. They made the process so easy to follow and their team are always on hand to answer emails or calls, communication is very good.
2 February 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
We have just fitted a stairlift by…
We have just fitted a stairlift by Reece and Eilidh working for senior stairlift company they have done an excellent job very friendly very tidy and explained it all well as how the stairlift worked I would recommend the two fitters and they are a credit to there company senior stairlift.malcolm Scott from Blyth.
28 January 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Lodge Plumbing-- Poor Workmanship and Additional Costs
I hired Lodge Plumbing & Heating Services Ltd to carry out heating and plumbing works at my property. While the work was ultimately completed, the overall experience was challenging and I was not fully satisfied with the workmanship and project management.
What went well:
The team attended site and completed the agreed scope of work.
Gas Safe checks did not identify immediate safety concerns.
Issues I experienced:
Workmanship and design: Pipework was installed exposed along internal walls and around door frames, which required additional carpentry to box in. The bathroom radiator installation also needs to be reworked by another contractor.
Disruption and delays: A leak caused flooding in the pantry and kitchen, which was not treated as urgent. Work pauses and unclear return times affected my renovation schedule and other trades.
Communication: Updates were limited after the deposit was paid, and it was difficult to get clear timelines and explanations during the project.
Outcome: The job is now complete, but I have incurred extra costs for remedial work and project delays. Based on my experience, I recommend prospective customers clarify design decisions, finishes (such as pipe boxing), timelines, and communication expectations in writing before proceeding.
This review reflects my personal experience on this project.
23 June 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback. We’re sorry to hear you haven’t had the experience you expected. Which? Trusted Traders takes all feedback seriously, so if you wish to make a complaint, we will fully investigate it. Please call us on 02922 670 040 or email us at trustedtraders@which.co.uk.
We appreciate the time you took to leave us this review. Thank you.
I recently started my own business and…
I recently started my own business and was looking to expand. After speaking with my cousin, he recommended WTT. he is extremely busy, he reassured me that once you complete the vetting process — which takes around a month due to how thorough it is — you won’t need to advertise anywhere else.
Simone and the WTT team have been extremely helpful and supportive throughout the process, guiding me every step of the way. Unfortunately, I received some bad news during my endorsement, and they were incredibly understanding, allowing me to put everything on hold while I dealt with family matters.
My overall experience with WTT has been fantastic. I completely agree with their vetting process, as it really separates genuine, quality tradesmen from the cowboys.
22 January 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'd also like to thank you for sharing such positive feedback for Simone and the team. We'll be sure to pass your kind comments on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
The whole process of endorsement was…
The whole process of endorsement was both thorough and smooth.
14 January 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very helpful & Professional
Very helpful, professional team that has held our hand throughout the process. Special mention to Beth she was great
23 December 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Higher Bebington Gas
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient.
They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave us information to allow us to make an informed choice. We chose to install a new boiler.
Alan and Adam arrived promptly on the installation day, worked hard all day and by late afternoon we had a lovely warm house again. They were friendly, efficient, and very tidy.
We have been using them to service our appliances for many years and we cannot recommend them highly enough.
8 January 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders' profile, we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Perfection to deal with
Perfection to deal with. So organised and professional. Forget Checkatrade etc as anyone can join them and kid the consumer. Which? TT is by far a serious set up for honest and fair traders.
1 January 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great customer service
Simone replied to every email promptly and made the process go a lot smoother, she was always there when needed.
16 December 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone too, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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