Trulawn Reviews 

459
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, hard-working, polite, and friendly, often going above and beyond expectations. The service provided is frequently described as brilliant and impressive, with many highlighting the efficiency and smooth process from initial inquiry to completion. People are highly satisfied with the quality of the products and the workmanship, noting that the artificial grass looks stunning and transforms their gardens. However, some people were dissatisfied with the after-sales service, experiencing issues with visible joints, ripples, and unpleasant odors that were not resolved promptly. There were also instances where office staff were described as rude or unhelpful, and a canopy was damaged with difficulty in getting a response for a resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as brilliant, professional, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Product

Customers had positive experiences with the product, often praising its quality and appearance, with many... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional care, patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had several quotes from independents and well known brands. Trulawn was very competitive. The site survey was completed really helpful informative and no pushy sales. Materials turned up day... See more

Company replied

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied

Rated 5 out of 5 stars

The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more

Company replied


Company details

  1. Landscaping Service
  2. Landscaper
  3. Landscaping Supply Store

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

459 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(459)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ist class job with attention to detail

Ist class job with attention to detail. Everything left clean and ship shape.

4 September 2024
Trulawn logo

Reply from Trulawn

Hi there. Thanks for this feedback about your experience, we're so pleased to hear that it's 1st class! We hope you enjoy using your new Trulawn. Have a great day!

Rated 5 out of 5 stars

Trulawn ( Mason Zee & David )

Trulawn were very professional and turned up on the time which was agreed, all materials were delivered the day before installation, the three chaps that came ( Mason, Zee & David ) were very professional and always ready to answer questions about what they were doing , finished lawn looks so good will recommend Mason Zee and David to our son and daughter in law to have the front garden done.

11 September 2024
Unprompted review
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Reply from Trulawn

Hi Mr Young. We're so glad you are happy with the results of your new lawn and that you found the team professional and friendly. Thank you for choosing Trulawn, have a great day!

Rated 5 out of 5 stars

Trulawn

Great communication throughout and the installation team were brilliant. They made numerous positive suggestions, did a superb job and left the garden neat and tidy.

30 August 2024
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Reply from Trulawn

Hi Mr Lawler. Thanks for this great feedback about your experience with the team. We're pleased to hear you're happy with the transformation and hope you enjoy your new lawn!

Rated 5 out of 5 stars

They turned up on time checked with me…

They turned up on time checked with me regarding the job, kept me updated on the progress of the job. When it was finished I walked around with the contractor to check I was happy with the job, when they left the site was clean and tidy

19 August 2024
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Reply from Trulawn

Hi Dave. We're pleased to hear this feedback about your experience and hope you enjoy your new lawn! Thank you for choosing Trulawn for your transformation!

Rated 5 out of 5 stars

Trulawn York - Amazing Service

Andrew and his team at Trulawn York did some work for us back in July.
We had our old front lawn and a bit of gravel removed, and replaced with artificial grass.
From start to finish the experience was brilliant. Andrew was very helpful in advising us and guiding us through the process. He and his team have done a stunning job, with a very professional and friendly service.
The work was super quick and easy (for us at least!), and the garden was left clean and tidy.
Really glad we chose Trulawn York!

18 July 2024
Unprompted review
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Reply from Trulawn

Hi Glen. We're glad to hear you had such a good experience with Trulawn York and that you're happy with the results. We hope you enjoy your new lawn, have a great day!

Rated 5 out of 5 stars

Really realistic putting green and…

Really realistic putting green and installers also helped wit some edging

14 August 2024
Trulawn logo

Reply from Trulawn

Hi Graham. We're so glad to hear you're happy with the putting green we installed for you. We hope you enjoy using it, and thank you for choosing Trulawn for your project!

Rated 5 out of 5 stars

This company and Paul

This company and Paul, the Leicester agent for Peterborough, were helpful, professional and reliable throughout the whole procedure, using good quality products and installing them correctly as per the professional guidelines. It is easy to short cut many things, but everything was done to ensure a good lasting installation. They worked hard and the lawn of 70sq. metres, even after 5 months looks like new. Not a cheap installation, but one with a 10 year grass and 2 year workmanship guarantee. Thoroughly recommend Paul and his team.

6 March 2024
Unprompted review
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Reply from Trulawn

Hi Margaret. We're so pleased to hear this feedback about Paul and the team. It's great to know you're happy with your lawn and you found the process professional and reliable. Thank you for choosing Trulawn, have a great day!

Rated 5 out of 5 stars

BRILLIANT JOB!

The whole process was made simple and we are thoroughly pleased with our new lawn. The team were amazing, professional and a credit to Trulawn. They left the garden looking brand new, and our dog just loves playing on the new surface. Would recommend them 100%!

26 July 2024
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Reply from Trulawn

Hi Manjul. Thanks for this feedback about your experience, we're so glad to hear you and the dog are enjoying the new lawn! Have a great day.

Rated 5 out of 5 stars

Good communication,quick and efficient

Good communication,quick and efficient
Very pleased with the transformation

16 July 2024
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Reply from Trulawn

Hi Renton. We're so happy to get this feedback about your experience and the results of your installation. We hope you enjoy your new grass!

Rated 5 out of 5 stars

Great team

The team who fitted my lawn were fabulous. Nothing was too much trouble, they were polite and cheerful. Also, they were happy to adapt as I changed my mind ! Customer in North London

16 July 2024
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Reply from Trulawn

Hi RT. We're so glad to hear this feedback about your experience with the Trulawn team. We hope you enjoy your new lawn!

Rated 5 out of 5 stars

100% recommend Trulawn, the product and their customer service

Tony Fitzgerald couldn’t have been more helpful and offered huge support and advice throughout, as we were fitting ourselves. The ‘lawn’ is fantastic and has totally transformed the space.

15 June 2024
Unprompted review
Trulawn logo

Reply from Trulawn

Hello. Thank you for your comments about your experience, we're so glad to hear you were happy with the service and the grass received.

Rated 5 out of 5 stars

Professional and friendly

Trulawn was prompt to take my request and all the subsequent communication was efficient, friendly and professional.

11 June 2024
Trulawn logo

Reply from Trulawn

Hi Rebecca. Thank you for providing this feedback about your experience, we hope you are enjoying your new grass. Have a great day.

Rated 4 out of 5 stars

Great experience

Very prompt, reliable and professional service. The preparation and laying of the lawn was clean and tidy and all waste disposed of in a skip, although there was some delay in the arrival and removal of the skip.

20 June 2024
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Reply from Trulawn

Hi Brinkman. Thanks for this feedback about your experience, we're so glad you're pleased with the service and results. We'll do our best to push our suppliers to provide better on our skips. We hope you enjoy your grass, and have a great day!

Rated 5 out of 5 stars

Excellent end to end service.

Excellent end to end service.

4 July 2024
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Reply from Trulawn

Hi Mark. We're so glad to hear you find the service excellent from start to finish. We hope you enjoy using your new grass, have a great day!

Rated 5 out of 5 stars

Efficient and quick work

The surveyor was thorough and quick. The work was executed very efficiently and in one day.

8 July 2024
Trulawn logo

Reply from Trulawn

Hi! Thanks for providing this feedback about your experience. We're glad to hear you found the process efficient, and hope you enjoy your new grass!

Rated 5 out of 5 stars

Excellent product snd staff

Well mannered and helpful workers, work completed in a fast and tidy fashion to a very high quality. Very happy with our new artificial grass lawn.

3 July 2024
Trulawn logo

Reply from Trulawn

Hi Steve. Thanks for the feedback about your experience with Trulawn. We're so glad to hear this about our team members. We hope you enjoy your lawn, have a great day!

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