True North Mortgage Reviews 

4,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and professional throughout the entire mortgage process. Many people note that agents go above and beyond to secure competitive rates while keeping communication clear and transparent from start to finish. Clients consistently feel supported, respected, and well-informed when handling their home financing and refinancing needs. Some reviewers were not happy with communication issues, noting unexpected delays and a lack of proper follow-through from certain agents. A few consumers also mentioned experiencing difficulties regarding unanswered inquiries, unhelpful service, and prolonged waiting times for loan approvals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and professional experiences from... See more

Customer service

People report positive experiences with customer service, highlighting representatives who communicate... See more

Response time

Reviewers highlight positive aspects of response time, noting that agents are consistently available and... See more

Price

Consumers find price to be positive and consistently praise the competitive rates obtained. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Manthan Patel for his services with True North Mortgage. We are incredibly grateful to work with him. Throughout our journey together we have always felt supported, heard and res... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,960)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for your help

Thanks for your help, Ramandeep!

6 October 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Nazma,

Thank you for leaving a review. We're glad Ramandeep had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

The best Mortgage Broker in Calgary

⭐️⭐️⭐️⭐️⭐️
Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedication and professionalism truly stood out, and we are so grateful for his support throughout the process. Thank you, Raj, for everything you do—you’re the best! We highly recommend Raj to anyone looking for a reliable and hardworking Mortgage Broker.

Blessings,
Franklyn & Grace

2 October 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Franklyn & Grace,

Thank you for your business and continuous support! We're so happy Raj always ensures you get the best rates possible. We love the work we do and appreciate amazing clients like yourself.

Best,
TNM Team

Rated 5 out of 5 stars

Antoinette is a true professional who goes above and beyond.

My mortgage process was complicated, and I did not initially qualify, but she stood by me every step of the way. She helped reduced third-party fees and made thoughtful decisions to keep me within my approved amount - all with total intergrity and professionalism. I am fso grateful for her dedication and highly recommend her!

1 October 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Karen,

Thank you for leaving a review. We're glad Hercules had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

Nimmi Karthanda is awesome

Nimmi Karthanda is awesome! She worked hard and did exceptionally well in getting us exactly what we needed.
Nimmi succeeded when others said it wasn't possible.
Well done Nimmi!

15 August 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sally,

Thank you for leaving a review. We're glad Nimmi had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

True North Mortgage

Sahaban was great. He helped us out with our renewal on a timely manner. He was very professional and supportive.

1 October 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Hasban,

Thank you for leaving a review. We're glad Sahaban had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

Tushar Gavali is a great help in Financial Management

Tushar Gavali is a great help when it comes to financial advice and to present to the customer the different alternatives to help him or her make a good decision. He really helped me a lot. I recommend him to other customers.

24 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Vumilia,

Thank you for taking the time to share your experience with Tushar! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Never going back to the banks - Thanks Jacob!

Had a great experience with Jacob setting up my mortgage. He was personable, communicative, clear and direct, intelligent and intuitive. Best of all, the product he hooked me up with can't be beat. Thanks a million Jacob, and thanks True North!

1 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Phil,

Thank you very much for taking the time to write about your experience with Jacob. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Verone was very patient as he guided me…

Verone was very patient as he guided me through the mortgage process as a first time home buyer. He made the process very simple and easy to understand. He was very responsive to questions and provided sound recommendations. I would definitely recommend!

26 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Emmanuel,

Thank you very much for taking the time to write about your experience with Verone. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Great brokerage

Great brokerage. Shawn Arshad was very knowledgeable and helpful navigating our mortgage application

24 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Robert,

Thank you so much for your amazing feedback. We're so happy to hear Shawn ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Manthan Patel has been nothing but…

Manthan Patel has been nothing but amazing! I really recommend him he is so professional friendly and formal.

22 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Fatima,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Manthan truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

A huge thank you to Manthan Patel for…

A huge thank you to Manthan Patel for his services with True North Mortgage. We are incredibly grateful to work with him. Throughout our journey together we have always felt supported, heard and respected. We are recommending Manthan to all our friends who are considering to buy a house that they can call home.
Warm Regards
A&V

8 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Vitalina,

Thank you for leaving a review. We're glad Manthan had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Mayank Chhabra from True North Mortgage for my second mortgage, and I can’t say enough good things about the experience. From the very beginning, Mayank made the entire process smooth and stress-free. He is extremely knowledgeable and took the time to explain every step clearly, making sure I felt comfortable and confident with each decision along the way.

What stood out the most was his responsiveness and patience. Anytime I had a question, he answered promptly and thoroughly, no matter how big or small the concern. I could tell he genuinely cared about my best interests and went above and beyond to secure the best possible outcome for me. His professionalism, dedication, and personal approach truly set him apart from others in the industry.

Working with Mayank gave me complete peace of mind, and I felt supported from start to finish. He is someone who not only gets the job done efficiently but also builds a trusting and positive relationship with his clients. I would wholeheartedly recommend Mayank Chhabra from True North Mortgage to anyone looking for a mortgage agent. Whether it’s your first mortgage or your second, you’ll be in excellent hands with him.

14 August 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Kettan,

Thank you for choosing us for your mortgage needs and for this amazing review!! It's awesome to hear feedback from our clients. Manthan truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Nothing but great service from Keshav…

Nothing but great service from Keshav at True North Mortgage. He responded to any of our questions extremely quickly. He took time and patience to explain everything to us.
We came away feeling very fortunate to have engaged with Keshav and True North. They will definitely be top of our list when mortgage renewal comes around again.

7 July 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi R,

Thank you for your kind words regarding Keshav. We're thrilled to know they always provide the best customer service and are always communicative and attentive. Hope to work with you again in the future!

Thank you, True North Team

Rated 5 out of 5 stars

True North Mortgage for the win!

True North Mortgage for the win!
First time buyer, refinance, investment. What ever your needs True North has professional, trustworthy agents to get the results you want.

5 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Vicki,

Thank you for taking the time to share your experience with Pawan! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Great

Keshav Sharma was my broker, I would highly recommend him and True North Mortgage. I had already went to 3 separate banks and all 3 of them had much higher rates then what Keshav ended up getting me qualified for. Not to mention, was much easier to deal with and responsive. Again, Highly recommend.

20 July 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ben,

Thank you for choosing us for your mortgage needs. We're so happy Keshav ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

I just got my mortgage with True North…

I just got my mortgage with True North and had a great experience. I worked with Jacob Drake. He explained the process and all the paperwork I needed to provide very well. Jacob was also very responsive (text, calls, email) whenever I had a question. Even some last minute changes to the price and closing date went smoothly. Great work. Thank you!

15 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ryan,

Thank you for choosing us for your mortgage needs. We're so happy Jacob ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

Helpful , Supportive

Keshav always responded and helped me transition , he put everything together and at each stage kept me updated- Thanks Keshav for your support

8 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Daljeet,

We are pleased to hear that Keshav went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, True North Team

Rated 5 out of 5 stars

Keshav was very easy to deal with and…

Keshav was very easy to deal with and attentive to my needs. I would highly recommend his services.

15 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Gray,

Thank you very much for taking the time to write about your experience with us. Keshav is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Friendly, well informed, and great service!

Huge thanks to Jheel Shah for helping me with my mortgage renewal. She was always available for me to pester with questions, and helped me find the right rate, with the right mortgage terms, to fit my family's needs. Highly recommended!

28 August 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Robert,

Thank you for your feedback. We're glad Jheel was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Amazing service with Robert Dang

Amazing service with Robert Dang. We have used Robert previously and it was such a great experience that we reached out again and used Robert again recently. It was a great decision as it was effortless and as easy as previously. Got a great rate too. Will always do business with Robert Dang in the future too. He is pleasant, kind and efficient. He responds quickly to any and all our inquiries. Can’t say enough good things about Robert! Highly recommend!!!!

12 September 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tammy,

Thank you for your feedback. We're glad Robert was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

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