TrueCar, Inc. Reviews 1,807

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

TrueCar is a joke! Plain and simple. They give you a price that they have supposedly already contracted with the dealership, meaning NO junk or bogus fees. However, this is not the case; the dealershi... See more

Rated 1 out of 5 stars

Don’t believe the TrueCar Cash Offer service. They let “certified” dealers on their platform who offer prices within KBB traded in ranges so they look legit. Then when you accept their offer they dro... See more

Rated 1 out of 5 stars

I specifically choose TrueCar to avoid the hassle of dealing with car salespeople. It is not an online only service, they basically forward you contact information to dealers. I am still receivi... See more

Rated 1 out of 5 stars

For car buyers truecar.com looks good at first use, BUT BEWARE, because if you want to contact the actual seller (they are a conduit for dealers) you have to click on “get actual price” and then go th... See more

Company details

  1. Online Marketplace
  2. Price Comparison Site
  3. Search Engine Company

About TrueCar, Inc.

Written by the company

TrueCar is a leading automotive digital marketplace that seeks to make car buying and selling easy, transparent and efficient.

From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers.

Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home.

TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The beginning of a good relationship

I was happy to find this source and opportunity to purchase a vehicle I had a great interest in. I was able to locate a dealership and vehicle, very fairly priced and with many of the options I desired.

5 August 2021
Unprompted review
Rated 4 out of 5 stars

Experience was great

Experience was great, however, my chief issue is that I still have dealerships calling me even after I have sent them emails telling them I purchased a vehicle elsewhere, and supposedly was "unsubscribed" from their emails (which I am still receiving).

5 August 2021
Unprompted review
Rated 5 out of 5 stars

No pre-certified fee

The dealership's offer for the pre-certified car I purchashed included the 'pre-certification' other dealerships were charging extra for. Saved over $1,400 on this alone when compared to other offers.

3 August 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Truecar for helping to make…

Thank you Truecar for helping to make my car buying experience a happy one! I was able to find a car online, shop prices and get a competitive price. For the first time in my life, I left a dealership HAPPY! I have always dreaded the car buying experience until now. It is normally an all day thing, they wear you down and you leave wondering if you really got a decent deal. This time, I used Sams club auto buying program. I am so glad that I did. I love my new car, I love the dealership-Alfa Romeo of Pensacola, that I found thru the program and I love Truecar! Thank you again for making getting a new car what it should be, A HAPPY DAY!

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Great Car Shopping Experience

Great experience! TrueCar.com provided me one central location to review car features, pictures, CarFax info and pricing information. Each Dealer honored the advertised price, no problems or haggling. It was also easy to set up appts to test drive the vehicles. Both Benitez and AutoNation representatives were very good and helpful. I settled on the best car of the two. TrueCar.com saved me time, money and headaches.

17 July 2021
Unprompted review
Rated 1 out of 5 stars

I recently tried to purchase a car…

I recently tried to purchase a car using my true car “Certifcate” and the dealer refused to honor it. What’s the point of using true car? Do they work with dealers just to get you there then lie? Complete waste of time.

28 June 2021
Unprompted review
Rated 5 out of 5 stars

I loved that I got the car I wanted…

I loved that I got the car I wanted with my veteran's discounts and no haggling with the car lot. I also got my car a little cheaper than true car because the dealership worked very hard to get me within my budget. This is the best app I've found for military people looking to buy a car thus far and I've used it twice now to get a new vehicle

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome. Dealership had all my info a d was ready to go before I got there. No haggling or messing around.

17 June 2021
Unprompted review
Rated 5 out of 5 stars

Bravo!

We found accurate information that helped us find the vehicle we were looking for. We saved a lot of time and some money, too.

14 June 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look