True Solicitors  Reviews 2,153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, including personal injury claims and property transactions. The service provided is frequently described as excellent, with many appreciating the efficiency and clear communication. Reviewers highlight the quick response times to queries and updates, making them feel well-informed and confident in the handling of their cases. However, some customers also noted issues with communication, mentioning that information wasn't always forthcoming or that replies were basic. A few people were dissatisfied with specific interactions, feeling that their concerns were not adequately addressed or that agreements were made without their full knowledge.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Claim

Users describe positive interactions with claim processes. Many customers report that their claims were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more

Company replied

Rated 5 out of 5 stars

We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more

Company replied

Rated 5 out of 5 stars

I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The way you tret people and the way…

The way you tret people and the way you go around things thank you so much

25 March 2026
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Reply from True Solicitors

Dear Nicola,
Thank you for your review of your recent experience with your housing disrepair case.
We will pass on your feedback to Michael who represented you in your case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Kieran is an awesome Legal…

Kieran is an awesome Legal representative and was so helpful in the process. Highly recommended 👌

9 April 2026
Unprompted review
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Reply from True Solicitors

Dear Mark,
Thank you very much for your review. We will pass on your feedback to Kieran who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received from my solicitor. They handled all of my paperwork professionally and kept me informed throughout the entire process.

Thanks to their hard work, dedication, and expertise, I successfully won my case. I truly appreciate the support and guidance they provided, which made everything much less stressful for me.

I am very happy with the outcome and would highly recommend their services to anyone looking for a reliable and efficient solicitor. Thank you again for everything you have done.

26 March 2026
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Reply from True Solicitors

Dear Sarwa,
Many thanks for your review and the detailed feedback you've provided. We will pass on your comments to Chelsea who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

It was very professional and I was very…

It was very professional and I was very pleased with the outcome

1 April 2026
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Reply from True Solicitors

Dear Edward,
Thanks for you review. We will pass on your comments to Kieran who represented you in your clinical negligence case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Regularly kept me informed

Regularly kept me informed. Prompt and quickly resolved my case. Hassle free and friendly company

31 March 2026
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Reply from True Solicitors

Dear Miss Ali,
Thanks for taking the time to leave this review. We will pass on your comments to Danielle who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Fantastic and Professional Service

Wonderful service by a team of professionals who were always very friendly, helpful, patient and efficient even though my flat sale was challenging.
Special thanks to Rachel Dunston for a fantastic and very professional service which was highly appreciated and I wouldn't hesitate to recommend her and True Solicitors to anyone.
Many thanks again to you all!.

27 March 2026
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Reply from True Solicitors

Dear Paula,
Thanks for your review and the wonderful feedback you've provided.
We'll pass on your comments to Emma, Rachel and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

I would highly recommend them done a…

I would highly recommend them done a great job for me.. very happy with their services.

25 March 2026
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Reply from True Solicitors

Dear Ashleigh,
Thanks for your review. We will pass on your feedback to Edward who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

An Excellent Service All Round

Once again, I had a great experience with Dawn Henderson and her team at TRUE Solicitors handling the conveyancing for the sale of my property. The whole process was managed efficiently and professionally from start to finish. Communication was clear and timely, and any queries I had were dealt with quickly and thoroughly. Their attention to detail and proactive approach helped ensure everything progressed smoothly. I would happily recommend Dawn and her team to anyone seeking reliable, stress-free conveyancing services.

27 March 2026
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Reply from True Solicitors

Dear Andrew,
Thanks very much for your review and the detailed feedback you've provided of our conveyancing services.
We will pass on your comments to Dawn and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Just one word fantastic

Just one word fantastic. Amazing

27 March 2026
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Reply from True Solicitors

Dear Ms Corr,
Thanks for your review and the wonderful comments.
We will pass on your feedback to Katie who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great job 👍 took Less time than I…

Great job 👍 took Less time than I thought,
Staff at true solicitors very very polite and helpful
Great job!!!!

26 March 2026
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Reply from True Solicitors

Dear Mr Goodrum,
Thanks for taking the time to leave this review. We will pass on your feedback to Sophie who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Having someone who knows what they are doing.

By using True Solicitors to resolve a dispute over responsibility and money issues when it was known that the original fault was not my daughter's is very reassuring.
We were kept informed about everything all the way through the process and although the case took much longer than it should have done, the case has now been finalised.
A happy conclusion to a problem which should not have gone on for so long.
Many thanks to colleagues at True Solisitors
Regards

24 March 2026
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Reply from True Solicitors

Dear Keith,
Thanks for your review and the feedback you've provided. We will pass on your comments to Lisa and the Credit Hire team.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Good Solicitors firm

I won my disrepair claim through True solicitors, they kept in touch with how the claim was going. Happy with the outcome

27 March 2026
Unprompted review
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Reply from True Solicitors

Dear Angelique,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Katie who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Pension fraud

Pension fraud, no win no fee case, went on for years due to the ombudsman’s inefficiency.
Paul, who was dealing with my case, kept me informed at all times and was very helpful.
Thoroughly recommend True Solicitors.

27 March 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Rich,
Thanks for taking the time to leave this review, it's much appreciated.
We'll pass on your comments to Paul.
Kind regards,
True Solicitors

Rated 5 out of 5 stars
True Solicitors  logo

Reply from True Solicitors

Dear Jennifer,
Thanks for your review, we really appreciate it.
We'll pass on your comments to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

It’s was not a long process

Working with True Solicitors was not a long process when I came to them October 2025 with my house disrepair case that was going on for Two years after battling with other solicitors that gave up on me so easily. True solicitors always kept in communication with me through email and phone calls . And when my landlord did not want to sign my settlement ture sent me an email straight away and said they are taking them to court so I can win my settlement and the following week I had won my settlement. True solicitors did stay true to winning my case I would recommend them.

13 March 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Remi,
Thanks for taking the time to provide this review and the feedback.
We will pass your comments onto the Housing Disrepair team.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Overall incredibly happy with the whole…

Overall incredibly happy with the whole experience, outcome and service.

Only downside would be the communication, incredibly difficult to receive swift responses to important questions, and completely impossible to speak to solicitor on the phone, with zero messages being returned! Admin staff absolutely incredible communication, solicitor not so much

23 March 2026
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Reply from True Solicitors

Dear Jason,
Thanks for your review and the feedback you've provided.
We will pass on all of your comments to Sophie and the personal injury team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Service and advice was very good

Service and advice was very good, friendly staff.
The only thing I would say is having to do everything on line, signing documents was a problem for me, it would have been easier to have documents by post but I managed.
Thankyou for taking on my case
Regards
Kimberlee Gale.

23 March 2026
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Reply from True Solicitors

Dear Kimberlee,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Chelsea who represented you in your works accident case.
Kind regards,
True Solicitor

Rated 5 out of 5 stars

I recently had my case by True…

I recently had my case by True solicitors and I’m extremely happy with service. They are professional and supportive. They every time give updated and every stage. My case was resolved successfully in short time. Thank you True solicitors for legal support.

18 March 2026
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Reply from True Solicitors

Dear Snehal,
Thank you for leaving this review, we appreciate the feedback.
We will pass on your comments to Mark who represented you in your case.
Kind regards,
True Solicitors

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