I've had laser engravers for at least 30 years and learned that without knowledgeable support and service there is no value investing in a machine. This Speedy 360 is my 5th Trotec machine. I made m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Richard is very informative and explained every detail of our new Trotec speedy 400. Trotec is a keeper, he has his heart into his job making sure every detail of the machine is covered. Thanks Rich... See more
We are getting more out of our laser because of Richard's expertise and help. He is very knowledgeable and easy to work with.
Horrible customer service and unreliable for such an expensive machine. X-axis motor went out after regular, but very light use over a few years. Getting it fixed has been a nightmare, and I’m losin... See more
Company details
Written by the company
Trotec Laser produces and distributes laser engravers, marking lasers and laser cutters all over the world. Trotec laser machines are used to engrave, mark and cut a wide range of materials such as metal, paper, plastic, textiles etc. In addition Trotec Laser developed a powerful software and sells high-quality materials that are perfectly matched with the laser machines. Trotec employs more than 600 employees worldwide at the following locations: Germany, Austria, Switzerland, France, Spain, Netherlands, Belgium, Poland, USA, Canada, Great Britain, Australia and Japan. In addition Trotec laser machines are sold by distribution partners in 40 other countries worldwide. Trotec is headquartered in Marchtrenk/Austria. Trotec was established in 1995 in Austria and is part of the Trodat Trotec Group.
Contact info
Freilingerstr. 99, 4614, Marchtrenk, Austria
- troteclaser.com
4.4
Excellent
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I own a Trotec Speedy 300(2015)
I own a Trotec Speedy 300(2015). I recently had to change computer and needed tech support for re-installation of softwares. I opened a ticket on their Web site and after 3 days, no one has called me back. There is no way to talk to anybody. I’m still without a solution to my problem atthis date.
26 March 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.