Trotec Laser Reviews 

I bought a Speedy 400 in February of 2018, and I am still using the same machine today. It has been a workhorse, turn it on and it runs. The speed and accuracy is amazing. I do a lot of unique one-off creations and the Trotec laser makes all of the difference. With the large bed, a full 12 inch Z-axis I can do some amazing things.

I researched lasers for 2 years before going to a trade show and seeing them all in operation. The Trotec was far and away the fastest machine there and to top it off, the accuracy, power and reliability were second to none. Gary Sheriff was a great help in selecting my machine and all of the accessories.

The way that Trotec seals their machines from the residue created by cutting and engraving a variety of materials ensures that they will last a long time. I highly recommend Trotec lasers to anyone that needs their machine to perform reliably.

We purchased 2 machines back in November 2019 from Gary Sheriff. He made it a really easy transition from our old Epilog machines we had. Gary came and helped get our software set up and made sure we had our files up before leaving us. We had very little hiccups but when we did, Trotec support was able to walk us through our issues. Things went so well, we ended up purchasing another 2 machines from Gary in March of 2021. In the 2 years, the difference in the machines was pretty drastic but for the better. Those newer machines cut our materials like butter. Look forward to possibly upgrading our machines in the future and I'll definitely be contacting Gary.

My rotary went out on my Speedy 300 just as a big order came in, of course. Service team and Sara Duchsherer worked with me to get the replacement parts ordered, shipped and installed!! Great and supportive team work!! Whew! Job was done and delivered on time!! Thank you Sara, Aaron and all the team!! 💪

Great machines. We have 4 of the speedy 300s. They’re reliable and easy to use. Gary has always been there for any help or questions.

Gary Sheriff with Trotec Laser has been our rep now for 7 years and is always extremely helpful and mindful in assisting us with the use of our Speedy 300. Couldn't be more satisfied with the performance of the machine and his dedicated service.

Matt Dunne has provided us the greatest experience one could imagine. We have purchased a number of different Trotec lasers from Matt over the last 10 years. His customer service and support is an industry best. We have worked with other companies historically and after working with Matt, have no need to ever look at another option again.

We bought our GS1000 in 2017 and have had great success with it. We added a Speedy400 in 2021 to complement it and it has also been fantastic. Matt Dunne, our rep, is always ready to answer any question I have or he will research it for me and promptly get back with me. His expertise has been invaluable as a resource for our laser department.

Trotec lasers are a work horse, had the machine for 6 years and have had little issues. We run it everyday for 5+hours a day. Reliable and good customer service

While I will say that Trotec support seemed to have had a rough patch a few years ago, any issue I have had over the past 2 years has been quickly resolved in full either by Trotec support via email, phone, or both... or by our main contact, Gary Sheriff. Gary is always super helpful.

I would like to express my complete satisfaction with my Trotec Speedy 100 laser. My sales rep, Gary Sheriff, sold it to us 4 years ago. After extensive use the machine, it has held up well. Gary was easy to work with, always offering solutions to whatever issues I've encountered. Great company & service!!

Thanks Gary!!

Jack Berokoff
The Polished Jar

Been working with Trotec as our laser source for about ten years now, overall the lasers are the best out there. Customer service has its ups and downs but they’ve put me out of every bind that I caused on the machine. Gary has been our rep and we couldn’t be happier. He always checks in on us and helps us with any laser questions.

We have known and trusted Gary Sheriff's lasering expertise for many years. As our production has scaled and Trotec line up expanded, Gary has been there to support our growing needs. His exceptional knowledge and ability to explain processes in simple terms ensures we continue to offer quality products produced efficiently. With his support, our offerings have expanded and utilization of the equipment grown. Thank you Gary and Trotec!

I love working with the staff at Trotec, when problems arise in our high output environment they are always willing to explore the issues and get us sorted out.

A special thanks to Sara and Angel who both facilitated some much needed repairs and preventative maintenance on our equipment!

We look forward to continuing working with Trotec and their excellent and professional staff.

I have been a happy Trotec customer since last year and been enjoying the benefits of their service support and knowledge that helps my business grow.

Shout out to Richard from Anaheim California for helping me on my journey!

Today, Gary Sheriff came by to share his exceptional knowledge on my Trotec 360, 80 watt laser.

He walked me through the Ruby Software and showed me just how simple it is to operate.

We engraved some Trolase material and engraved a few orders for one of my wholesale customers.

Also, Gary helped with some PM on my exhaust.

What a great way to spend an afternoon with someone so knowledgeable.

I am extremely happy with my Trotec and their support

I bought my 1st Laser in 2014 speedy 100. It is the best laser (in my opinion) for rubber stamps and awards. When I decided to buy another laser in 2024. I reached out to Sara Duchsherer and she took care of the sale with ease. From the purchase to the delivery to the training and service absolutely the best.

I looked at a competitor at the same time when I went to purchase. What stuck out to me was not just the price, to be honest the other one was less money. I went on integrity, honesty, and knowledge. The support from David Stevens (aka Laser Dave) without question was and continues to be fantastic. I also had to contact support a couple of times; they responded in less than 24 hours and worked with me until it was 100% resolved. Support to me was relentless in getting the issue corrected, it was not a mechanical issue but a software issue. The best part of all this is I'm a one man band and have been treated with such professionalism it has been a refreshing experience all the way around thanks so much.

We have been working with Trotec Laser since 2016 and currently own 27 machines, all of which are Speedy 400 models. Overall, we are satisfied with them. Occasionally, there are some issues, but which machine doesn’t have problems now and then? We’ve been in contact with Gary Sheriff for the past 10 years, and he has always provided us with the right guidance and encouragement. If our business has grown this much, it’s largely thanks to the Trotec lasers, which run tirelessly day and night.

Thanks
Ozkurt Yildiz
Lara International Inc

We’ve had a very positive experience with Trotec Laser. Richard and Gary have been great to work with. They are professional, knowledgeable, and always ready to help when we have questions.

The machine has been a valuable addition to our production process. It runs efficiently and has helped us improve our overall output.

Like with any equipment, there are occasional issues, but the support team is reliable and takes care of problems in a timely manner. We appreciate the level of service and commitment they provide.

Overall, we’re pleased with both the machine and the support behind it.

We purchased a Speedy 300 last year and the experience was joyful and pain free. Sara truly elevated our purchase, she guided us through the pricing, set up, and demonstration. Sara wasn't just a salesperson; she became a trusted advisor, ensuring smooth delivery, professional setup, and comprehensive training. Her proactive follow-up and technical insights turned a transaction into a lasting partnership. A year after the sale she still follows up to ensure the product is working up to expectations.