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Trophy Monster Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including medals, trophies, and acrylic items, noting they were often more robust and impressive than expected. Customers consistently highlight the excellent service, with staff going above and beyond to assist with orders, rectify errors, and ensure timely delivery, even for urgent requests. The ordering process is generally described as easy and efficient, with many appreciating the quick turnaround times and prompt shipping. However, some reviewers were not happy with the quality of certain items, mentioning issues like nicks, off-center paint, or a cheap feel, and some found the packaging excessive. Additionally, a few customers experienced significant delays or confusion with delivery, sometimes missing crucial deadlines despite paying for expedited shipping, and some noted that the website could provide better order status information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Service

Customers had positive experiences with service, often describing it as phenomenal, excellent, and great.... See more

Delivery service

People report positive experiences with delivery service, consistently noting fast and timely deliveries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more

Company replied

Rated 5 out of 5 stars

I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more

Company replied


Company details

  1. Trophy Shop
  2. Archery Event
  3. Dart Supply Store
  4. Rugby Store
  5. Soccer Store

About Trophy Monster

Written by the company

Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.

At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.

We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.

Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.

We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.

New Designs Every Six Weeks

Written by the company

Fresh Styles. Endless Inspiration.
At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.

100% Guarantee

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines. What does this mean for you? Peace of mind. When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered. We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you. Our promise is simple: if you're not happy, we’re not done. Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares. We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.

Contact info

Festive trophies & medals to treasure

Celebrate Christmas events with unique, personalised awards & gifts!

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

This is the 2nd year in a row that…

This is the 2nd year in a row that we’ve ordered trophies and medals for our basketball tournament. Ordering is easy, prices are good, and shipping was on-time. Our local award shop doesn’t have options that are as varied and still unique as TrophyMonster.

25 January 2026
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Reply from Trophy Monster

Thank you so much for your kind words — we really appreciate you taking the time to leave a review. It was a pleasure working on your order and we’re delighted everything met your expectations. We hope to help again in the future!

Rated 5 out of 5 stars

Very well informed throughout

Very well informed throughout
Exactly what I ordered
Great service

19 January 2026
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Reply from Trophy Monster

Thanks for the fantastic feedback! I’ll be sure to pass your comments on to the team — they’ll be thrilled to hear it. We work hard to make sure every order is just right, so this means a lot.

Rated 5 out of 5 stars

Trophy Monster is the only place I buy…

Trophy Monster is the only place I buy trophies, outstanding customer service, awesome products a fast shipping!!

23 January 2026
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Reply from Trophy Monster

Thank you for the lovely review! We always aim to combine fast turnaround with top-quality finish, so it’s great to know that came through for you. We really appreciate your support.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, prices were right, trophies looked great when I received them and the shipping was pretty fast. Very pleased overall and have recommended Trophy Monster to several co-workers.

22 January 2026
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Reply from Trophy Monster

What a great review to read — thank you! We’re genuinely grateful for your support and are so pleased your awards were a hit. Hopefully we’ll get the chance to work with you again soon.

Rated 5 out of 5 stars

Delivery was fast and my trophy was…

Delivery was fast and my trophy was delivers in tact and the craftsmanship was unbelievable. The detail and quality were outstanding. I would recommend Trophy monster to anyone.

23 January 2026
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Reply from Trophy Monster

We’re delighted you’re happy with your trophies. As most of our products are manufactured and finished to order, it’s wonderful to hear that the detail and finish stood out. Thank you again for your support.

Rated 5 out of 5 stars

Impressed with product

Good communicators. Great high quality product and a very quick turnaround. Impressed with the company.

21 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

Rated 5 out of 5 stars

I loved what you offered for stage…

I loved what you offered for stage performance in trophies and the metals were perfect for back stage workers. Thank you so much for the quick delivery of all of them.

22 January 2026
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Reply from Trophy Monster

Thank you for taking the time to leave such positive feedback. At Trophy Monster, we’re passionate about creating awards that people are proud to present — and it’s lovely to know we delivered for you.

Rated 5 out of 5 stars

Helpful assistance from workers and…

Helpful assistance from workers and quick service . Very happy with our custom medals - the athletes are gonna love them !

13 January 2026
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Reply from Trophy Monster

Thanks for the fantastic feedback! I’ll be sure to pass your comments on to the team — they’ll be thrilled to hear it. We work hard to make sure every order is just right, so this means a lot.

Rated 5 out of 5 stars

Just a new customer

Just a new customer

19 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

Rated 5 out of 5 stars

Look fantastic - easy to work with

So easy to work with, trophies look fantastic! I am telling everyone I know to use your company!

18 January 2026
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Reply from Trophy Monster

We’re delighted you’re happy with your trophies. As most of our products are manufactured and finished to order, it’s wonderful to hear that the detail and finish stood out. Thank you again for your support.

Rated 5 out of 5 stars

Good value for money

Good variety of options, website easy to order from, good value for money, prompt shipment.

8 January 2026
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Reply from Trophy Monster

Thank you so much for your kind words — we really appreciate you taking the time to leave a review. It was a pleasure working on your order and we’re delighted everything met your expectations. We hope to help again in the future!

Rated 5 out of 5 stars

Amazing

Streamlined, seamless design process every time. Always top notch awards.

14 January 2026
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Reply from Trophy Monster

We’re so pleased you’re happy with your order. Quality is something we never compromise on, so it’s brilliant to hear the finished trophies delivered exactly what you were hoping for. Thank you for choosing us!

Rated 5 out of 5 stars

The trophies were very well made

The trophies were very well made, everyone was happy with them, and the customer service was excellent.

13 January 2026
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Reply from Trophy Monster

We’re delighted you’re happy with your trophies. As most of our products are manufactured and finished to order, it’s wonderful to hear that the detail and finish stood out. Thank you again for your support.

Rated 5 out of 5 stars

Lovely little trophy for my nephew

Lovely little trophy for my nephew. He was very pleased

13 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

Rated 5 out of 5 stars

Quick and Easy

Ordering was easy. Prices were great. Had one mix up but the response from the them to correct it was just as great as the ordering experience. I will definitely use them again.

12 January 2026
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Reply from Trophy Monster

Thank you for the lovely review! We always aim to combine fast turnaround with top-quality finish, so it’s great to know that came through for you. We really appreciate your support.

Rated 5 out of 5 stars

Great Product

7 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

Rated 5 out of 5 stars

The engraved piano/music trophy was…

The engraved piano/music trophy was every bit as wonderful as I'd hoped. It was well packaged and the delivery & customer service was excellent.
THANK YOU

6 January 2026
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Reply from Trophy Monster

Thank you for taking the time to leave such positive feedback. At Trophy Monster, we’re passionate about creating awards that people are proud to present — and it’s lovely to know we delivered for you.

Rated 5 out of 5 stars

I was looking for something specific…

I was looking for something specific for awards we buy for the year. Customer service at this company is the best i've worked with. They are fast to respond and are able and willing to help with whatever I need.

6 January 2026
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Reply from Trophy Monster

Thanks for the fantastic feedback! I’ll be sure to pass your comments on to the team — they’ll be thrilled to hear it. We work hard to make sure every order is just right, so this means a lot.

Rated 5 out of 5 stars

The awards are always beautifully made

The awards are always beautifully made, exactly as ordered. They are shipped quickly, reliable and communication is excellent! We plan to continue ordering awards from this company every year.

9 January 2026
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Reply from Trophy Monster

It’s always a pleasure working with returning customers, and we’re so glad you were pleased once again. Your continued support really means a lot to us — thank you!

Rated 5 out of 5 stars
Trophy Monster logo

Reply from Trophy Monster

Thank you for the lovely review! We always aim to combine fast turnaround with top-quality finish, so it’s great to know that came through for you. We really appreciate your support.

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