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Trophy Monster Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including medals, trophies, and acrylic items, noting they were often more robust and impressive than expected. Customers consistently highlight the excellent service, with staff going above and beyond to assist with orders, rectify errors, and ensure timely delivery, even for urgent requests. The ordering process is generally described as easy and efficient, with many appreciating the quick turnaround times and prompt shipping. However, some reviewers were not happy with the quality of certain items, mentioning issues like nicks, off-center paint, or a cheap feel, and some found the packaging excessive. Additionally, a few customers experienced significant delays or confusion with delivery, sometimes missing crucial deadlines despite paying for expedited shipping, and some noted that the website could provide better order status information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Service

Customers had positive experiences with service, often describing it as phenomenal, excellent, and great.... See more

Delivery service

People report positive experiences with delivery service, consistently noting fast and timely deliveries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more

Company replied

Rated 5 out of 5 stars

I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more

Company replied


Company details

  1. Trophy Shop
  2. Archery Event
  3. Dart Supply Store
  4. Rugby Store
  5. Soccer Store

About Trophy Monster

Written by the company

Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.

At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.

We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.

Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.

We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.

New Designs Every Six Weeks

Written by the company

Fresh Styles. Endless Inspiration.
At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.

100% Guarantee

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines. What does this mean for you? Peace of mind. When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered. We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you. Our promise is simple: if you're not happy, we’re not done. Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares. We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.

Contact info

Festive trophies & medals to treasure

Celebrate Christmas events with unique, personalised awards & gifts!

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible customer service and quality medals

Incredible customer service and communication throughout the process. The quality of the medals are great and look fantastic for our upcoming school’s 5K fundraiser. I highly recommend Trophy Monster.

13 February 2026
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Reply from Trophy Monster

Thank you very much for your wonderful review. We’re delighted to hear you were happy with the customer service and communication throughout the process.

It’s great to know the medals look fantastic for your school’s 5K fundraiser. We really appreciate your recommendation and hope the event goes brilliantly!

Rated 5 out of 5 stars

the quality of the trophy was amazing

the quality of the trophy was amazing

10 February 2026
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Reply from Trophy Monster

Thank you for your kind feedback.

We’re so pleased to hear you were happy with the quality of the trophy. We truly appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Very pleased

Five stars for the product, the price, the quick turnaround, and prompt answers to my questions. The website could be tweaked to provide better info on the status of orders as well as providing a printable invoice.

7 February 2026
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Reply from Trophy Monster

We’re really pleased you were happy with the product, price, turnaround time and our communication — that’s great to hear.

We also appreciate your feedback about the website and will definitely take this on board as we continue to improve.

Thanks again for your support.

Rated 5 out of 5 stars

More than satisfied

Product exactly as I wanted it & arrived promptly too! A great service.

7 February 2026
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Reply from Trophy Monster

We’re delighted to hear the product was exactly what you wanted and that it arrived promptly. That’s exactly the service we aim to provide.

We really appreciate your feedback and hope to help again in the future.

Rated 5 out of 5 stars

Fast and easy ordering

Fast and easy ordering. High quality products.

10 February 2026
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Reply from Trophy Monster

Thank you for your great review!

We’re so pleased to hear you found the ordering process fast and easy, and that you were happy with the quality of the products.

We really appreciate your support and hope to work with you again soon.

Rated 5 out of 5 stars

Amazing Service!

Last minute really helpful and efficient. Will be using again.

10 February 2026
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Reply from Trophy Monster

Thank you so much for your kind review!

We’re really pleased we could help at the last minute and that you found the service efficient. That’s exactly what we aim for.

We look forward to working with you again soon!

Rated 5 out of 5 stars

Sometimes mistakes happen and it did…

Sometimes mistakes happen and it did with my order but it’s the way they handled it and gave such fantastic support and great communication to rectify it that made my experience with them a good one. I would highly recommend them on their customer services alone. What a great company to deal with and a great product to go with it.

8 February 2026
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Reply from Trophy Monster

Thank you so much for your thoughtful review.

While we’re sorry there was an issue with your order, we’re really pleased to hear that our team’s support and communication made the experience a positive one for you. We always aim to put things right quickly and professionally when mistakes happen.

Your recommendation truly means a lot to us — thank you again for your kind words and support.

Rated 4 out of 5 stars

Arrived on time as promised.

Arrived on time as promised.
The quality was not perfect but some grace is given for hand made products.

29 January 2026
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Reply from Trophy Monster

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear your order arrived on time as promised. As many of our products are handmade and finished to order, there can occasionally be very slight variations, but we always aim for the highest possible quality.

If there was anything in particular that you felt wasn’t quite right, please do get in touch with us directly — we’re always more than happy to help and want every customer to be completely delighted with their trophies.

Thank you again for your feedback and for choosing Trophy Monster.

Rated 5 out of 5 stars

Great experience

The ordering process was simple, the product arrived quickly. The trophies were beautifully made and loved by everyone. All around great experience.

31 January 2026
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Reply from Trophy Monster

Thank you so much for your lovely review — it really means a lot to us.

We’re delighted to hear the ordering process was straightforward and that your trophies arrived quickly. Even better to know they were beautifully received and loved by everyone — that’s exactly what we aim for!

Thank you again for choosing Trophy Monster. We hope to work with you again in the future.

Rated 5 out of 5 stars

Great to deal with and product is…

Great to deal with and product is amazing.

4 February 2026
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Reply from Trophy Monster

Thank you so much for your kind words!

We’re thrilled to hear you found us great to deal with and that you’re pleased with the product — that’s exactly what we strive for every time.

We really appreciate you taking the time to leave a review and hope to work with you again soon.

Rated 5 out of 5 stars

Above and beyond expectations!

Rudy was great to work with and made sure my order was satisfactory. Great customer service and support. Our trophies and medals turned out great!

3 February 2026
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Reply from Trophy Monster

Thank you so much for your wonderful review.

I’ll be sure to pass your kind comments on to Rudy — he’ll be delighted to hear this! We’re so pleased he was able to make sure everything was just right for you.

It’s fantastic to hear the trophies and medals turned out great and that you were happy with the service and support throughout.

We really appreciate you choosing Trophy Monster and hope to work with you again in the future.

Rated 5 out of 5 stars

Exceeded Expectations!

Custom Wood Metals.
Easy online ordering, stellar customer service and quick production.
This product is unique and will be a huge hit at our event this year.
Extremely Satisfied Customer!

3 February 2026
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Reply from Trophy Monster

Thank you so much for your fantastic review!

We’re delighted to hear you found the ordering process easy and that our team delivered stellar service with quick production — that’s exactly what we aim for.

It’s especially great to know the custom wooden medals will be a huge hit at your event this year. We love creating unique products that stand out and make an impact.

Thank you again for your support — we truly appreciate it and hope to work with you again soon!

Rated 5 out of 5 stars

Trophy was exactly what we needed and…

Trophy was exactly what we needed and turn around time was quick! Thank you!

30 January 2026
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Reply from Trophy Monster

Thank you so much for your lovely review! We’re really pleased the trophy was exactly what you needed and that the turnaround time worked well for you. We appreciate your support!

Rated 5 out of 5 stars

Fast service

30 January 2026
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Reply from Trophy Monster

Thanks for your great feedback! Delighted to hear your order was just right and arrived quickly. We really appreciate you choosing Trophy Monster.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery
Quality product
Priced right

28 January 2026
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Reply from Trophy Monster

Thank you for the lovely feedback. We’re so pleased you were happy with both your order and the speed of service!

Rated 3 out of 5 stars

Buyer Beware

Customer service was great. They emailed with a couple questions. Shipping was prompt. Rookie mistake- I didn't realize ordering medals from a trophy company, that I could order medals that weren't made out of metal. I'm truly disappointed in the cost of the product when I received plastic medals.

27 January 2026
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Reply from Trophy Monster

Thank you for your feedback and for recognising our customer service and prompt shipping — we appreciate you taking the time to leave a review.

We take product transparency very seriously, and the material of this medal is clearly stated in the product title and throughout the listing description to help customers make an informed choice before ordering.

Our range includes plastic, metal, and wooden medals, as customers often require different options depending on budget, quantity, and event type. The product selected here is part of our value range, which is reflected in both the specification and price.

We always encourage customers to review the full listing details or contact our team prior to ordering if they would like guidance selecting the most suitable option, and we are always happy to help.

Thank you again for your order.

Rated 5 out of 5 stars

Ordered a 2" center badge with our pool…

Ordered a 2" center badge with our pool league logo to upgrade our open trophy, was a bit disappointed a minimum order of 15, but understood the work that possibly goes into these.
Omg when they arrived the quality of these are 2nd to none. So good quality that our players bought 1 to stick to there pool cue cases. Ive just ordered more .
Keep up the amazing work
Grantown on Spey Pool League 🎱

1 February 2026
Unprompted review
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Reply from Trophy Monster

Thank you so much for such an amazing review — it honestly means a lot to our whole team.

We’re thrilled to hear how pleased you were with the 2" centre badges and the final quality. We put a huge amount of care into making sure our badges feel premium and really elevate a trophy, so hearing that your players liked them enough to add to their cue cases is fantastic feedback — that’s exactly the kind of reaction we love.

We completely understand that minimum quantities can sometimes feel a little restrictive at first, so it’s brilliant to know the finished result made it worthwhile — and even better that you’ve already ordered more!

Thanks again for your support and for choosing Trophy Monster. It’s a real pleasure working with the Grantown on Spey Pool League, and we look forward to helping with many more awards in future.

Rated 5 out of 5 stars

Excellent service loved my trophy

Excellent service loved my trophy

22 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

Rated 5 out of 5 stars

Quick, Easy, and Great Quality

Trophy Monster was so easy and quick to work with! The products they sent are also of great quality and are so fun and match the theme our bowling fundraiser! Thank you!

21 January 2026
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Reply from Trophy Monster

Thank you for the brilliant review! We’re so pleased everything arrived as expected and that you’re happy with the final result. We really appreciate it.

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