Very good customer service and great you can speak to a person. The only downside is your delivery comes with the jiffy bag unsealed. The first delivery , half the contents were missing. You agreed t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a replacement part, phoned and was advised that the part was in stock and could be sent the next day. The employee was very efficient and polite and I was kept informed about my delivery. Ov... See more
Company replied
I had an issue with my shower. It was flowing too hot and I couldn't monitor the temperature. I waited some time for my plumber to come back to check it over but best I raised it with Triton. I spo... See more
Company replied
First sending me a reminder about the warranty running out , thanks. 40 pounds to get a piece of mind that if it breaks down iv got it covered thanks, when phoning the lady who took the call very he... See more
Company replied
Company details
Written by the company
Triton Showers Store. Browse our large range of Electric Showers, Power Showers and Shower Accessories.
Contact info
Shepperton Park, Triton Road,, CV11 4NR, Nuneaton, United Kingdom
- 02476372222
- CXsupport@tritonshowers.co.uk
- tritonshowers.co.uk
Celebrating 50 Years of Feel-Good Shower
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had shower for a number of years now…
Had shower for a number of years now hardly ever breaks down excellent contact with company
1 June 2026
Reply from Triton Showers
Thank you for your review.
We are pleased to hear you are happy with the service you have been provided and I will be sure to pass your feedback onto the team.
Kind regards,
Sheila.
Very helpful happy with ur service only…
Very helpful happy with ur service only thing the parts very expensive
28 May 2026
Reply from Triton Showers
Thank you for your review.
We are pleased to hear you are happy with the service you have been provided. I will be sure to pass your feedback onto the team.
Kind regards,
Sheila.
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
Thanks triton for your support and…
Thanks triton for your support and helping me fix my shower . Much appreciated for the support and help.
2 June 2026
Reply from Triton Showers
Thank you for your review.
It’s good to hear that you had a positive experience with Triton Showers.
Kind regards, Tracy.
Shower installed happy and guarantee…
Shower installed happy and guarantee completed with Triton for peace of mind great service great knowledge
27 May 2026
Reply from Triton Showers
Thank you for your review.
It’s good to hear that you had a positive experience with Triton Showers.
Kind regards, Tracy.
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
Triton T80 Easi-Fit 9.5kw
Triton T80 Easi-Fit 9.5kw – Works Now, But There’s a Design Issue Buyers Should Know
I bought this item from B&Q and ran into a problem. After fitting the front cover, the shower wouldn’t stay on. With the cover removed, the internal microswitch worked perfectly, so the fault wasn’t electrical but it was the cover button not reaching the switch.
This seems to be a design alignment issue. I fixed it by adding a tiny rubber pad to the button on the cover so it could properly activate the microswitch. The shower now works fine, but it’s something buyers should know about because it can be confusing and time consuming if you don’t realise what’s causing it.
Sharing this so others don’t waste time trying to diagnose the problem.
6 June 2026
Unprompted review
Reply from Triton Showers
Thank you for your feedback and we are sorry to hear this regarding the shower.
We would first advise to check that the shower is sitting on a fully flat, tiled surface and is flush against the tiles as if there is some distortion in the back plate it can cause the button not to operate correctly. If this is all ok, we would advise contacting our customer service team so we can look into this for you and if required offer an engineer visit under the terms of the guarantee. Please send your details to us at cxsupport@tritonshowers.co.uk.
I have passed this feedback onto the quality team so they can investigate this further.
We are sorry for any inconvenience caused.
Kind regards,
Sheila.
T80 Pro-Fit
Purchased original in Jan. 2025. April this year switched off shower & after about a minute a smell of burning & an eruption of steam from the shower head (Luckily no-one was under it). Only stopped when switched off at isolator. Total failure of pressure switch.
Took over 3 weeks for an engineer to visit after they cancelled twice, once on the day, & shower was condemned.
Engineer ordered a new shower which when fitted leaked out of the heater unit. Another wait of ten days for a return visit & a fix.
Contacted Triton for compensation but as the shower was replaced they deemed that was compensation enough.
So Triton deem a dangerous shower unit & over a 5 week wait is acceptable.
Check their website as this unit has had a couple of recalls.
WOULD NOT RECOMMEND TRITON SHOWERS OR THEIR SERVICE AND NOW WAITING FOR THIS UNIT TO FAIL.
23 May 2026
Unprompted review
Reply from Triton Showers
Thank you for your feedback and we are sorry to hear this.
We have requested further information from you so we can look into this and advise further.
We are sorry for any inconvenience caused.
Kind regards,
Sheila.
Had a problem with my new shower
Had a problem with my new shower , triton sent out an engineer , Jarryd , who quickly sorted the shower , thank you Jarryd 👍
5 June 2026
Unprompted review
Reply from Triton Showers
Thank you for your feedback.
We are sorry to hear you had a problem with your shower but glad to hear our engineer has been able to rectify the issue for you. I will pass your thanks onto the engineer who attended.
Kind regards,
Sheila.
Problem with the delivery time.
Problem with the delivery time.
Having to request a copy twice for the receipt.
28 May 2026
Reply from Triton Showers
Hello, we are very sorry to see there was a delay with your delivery. I have arranged a refund of the delivery charge for you. I can see the invoice has been sent for you. Our apologies for any inconvenience caused.
Kind Regards
Maria
The shower was under warranty you…
The shower was under warranty you charged us for the part and it wasn’t delivered
22 May 2026
Reply from Triton Showers
Hello, we are very sorry to hear you didn't receive the order, i have sent this out again for you. If the shower is under warranty and you call our service department on 02476372222 they would arrange a call out under the terms of the warranty for you. Our apologies for any inconvenience caused.
Kind Regards
Maria
Fast prompt service .
26 May 2026
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
Great customer service and advice…
Great customer service and advice regarding a repair needed.
27 May 2026
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
We have had our shower about 6/7 years…
We have had our shower about 6/7 years now only had one problem with it and we gid you a ring and you sorted it out straight away what more can I say good service. 👍👍
27 May 2026
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
Electric shower doesn’t work
Electric shower doesn’t work unless theres full water pressure, if you open the tap anywhere in the house, the water goes straight to cold. Even worse if a toilet is flushed, as would need to refill the tank and you will be freezing. Customer services are very rude and unhelpful, talks over you, and not interested in offering solutions on the actual problem. Just to mention paid £169 over a year ago for it and all I can do now is bin it
3 June 2026
Unprompted review
Reply from Triton Showers
Thank you for your feedback.
Our electric showers require a minimum amount of water pressure and flow to the shower unit in order for them to operate correctly as advised in the requirement section in the installation guide. If this is not present or drops below the minimum required, you can experience problems with the shower as it cannot continue to operate correctly. If you believe you have a problem with the shower we can offer for an engineer to call out under the terms of the guarantee to test the unit installed in situ and if a shower fault repair this free of charge. I am sorry to hear you are unhappy with the service you were provided over the phone and I will feed this back to the relevant team.
We are sorry for any inconvenience caused.
Kind regards,
Sheila.
Helpful and efficient service with…
Helpful and efficient service with superfast overnight delivery.
18 May 2026
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
A good knowledgeable company.
Always find the company to be very good towards customers and always try to go out of their way to look after their customers.
18 May 2026
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
Complaint was dealt with as any reputable company should. However,i could do without the constant requests for your perfformances
Complaint was dealt with as any reptuable company should
20 May 2026
Reply from Triton Showers
Thank you for your review.
Regards Tracy
Great delivery
Our shower stopped working on Thursday I ordered a new one and it arrived Friday at 8.30am can't ask for better than that
29 May 2026
Unprompted review
Reply from Triton Showers
Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.
The product I purchased is of good…
The product I purchased is of good quality, the delivery was perfect.
20 May 2026
Reply from Triton Showers
Thank you for you review.
Kind Regards
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.