Trio Furnishings LtdReviews 

194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and productive from the moment they walk in. Many people highlight the exceptional customer service, noting that employees are knowledgeable, patient, and go above and beyond to assist with selections and answer questions without being pushy. The quality of the products, including mattresses, sofas, and carpets, is frequently mentioned as excellent, and the delivery service is often described as smooth, timely, and handled by friendly and respectful staff. However, some customers also noted issues with service, including slow delivery, incorrect items being delivered, or products arriving with design faults. A few other people also felt that customer service was lacking, with reports of rude staff, unhelpful management, and poor communication regarding delivery updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Service

Consumers find service to be positive, with many reviewers describing it as fantastic, excellent, and... See more

Delivery service

People report positive experiences with delivery service, often praising the helpfulness and professionalism... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 5 out of 5 stars

We went to Trio for a headboard - we asked Rich for help - he immediately stopped what he was doing and came over to us. He politely and patiently answered our questions - 75+ brains don’t deal with n... See more

Rated 5 out of 5 stars

Sometimes you just stumble across a business that ticks all the boxes - this is one of those. Family run, knowledgeable, interested, and so very accommodating. Nothing was too much for team Trio and... See more

Rated 5 out of 5 stars

We've shopped at Trio Store in Telford a few times now, and each visit has been a great experience. Paul provided excellent customer service incredibly friendly, helpful, and genuinely knowledgeable.... See more


Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(194)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

great wardrobes

have recently purchased two, three door wardrobes which are really well priced and received excellent service from Trio staff. All the items were delivered on time and placed in the intended bedroom. Thank you to all the staff at trio for the excellent service.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

My lovely new sofa.

Had my new sofa delivered by very efficient team who managed to manoeuvre it through a narrow door.
The experience from purchase to delivery really positive.
The warehouse full of stock and well worth a visit

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service from the moment I went…

Great service from the moment I went into store to the delivery.
Staff on hand in store when needed, easy process to buy and arrange delivery - thanks to Chris for making this so simple.
They were happy to work with me in terms of delivery - close to 2 weeks post buying upon my request, which was really appreciated.
Was advised of a morning delivery from 10am, and the gents who delivered were spot on with timing! And really helpful in getting the sofa into my living room. Would have definitely struggled without their help!
Sofa is perfect as well - beautiful item and really well priced. Also thanks for the great delivery deal because I live so close to store!

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company great deal and service

Trio should be the Model for customer service in the UK! Outstanding! The quality of the furnitures is also very high. We bought 2 3 seater recliners sofa and a single recliner which was Excellent Value for money! Nice and firm to sit on as well.
An amazing company! Well done to all at The Trio.
Thankyou once again!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Trio drivers were excellent

Trio drivers were excellent, they moved my old suite into the garage for storage, then installed my new suite in my living room. They were very respectful, clean and quickly finished the job. Well done lads.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Wide range of furniture to suit any taste at reasonable prices. Speedy delivery. Slight mark on sofa after being unpacked. Josh came to inspect the issue and rectified everything to our full satisfaction. Will definitely be our first port of call in future when looking for any more furniture.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, fast service.
Carpet measuring up done within 2 hours of asking, quote done there and then, fitted on the 8th January by 12 noon, then sofa arrived by 2pm, very happy customer.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Superb selection of furniture

Superb selection of furniture, lighting, flooring and much more. The staff are very friendly and helpful, and prices are very competitive. Trio have had a nightmare time with a leaking roof. But don't be put off by this, as everything is made to order, and not stored at the shop. Since moving into our bungalow we have purchased multiple items from Trio, and have never been disappointed. We will definitely be returning to Trio as the need arises.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Replaced our old sofa with one from…

Replaced our old sofa with one from Trio. Plenty of choice and time to make the right decision. Josh was very helpful once we had made our choice and arranged delivery. The delivery was quick, efficient and our new sofa was in place in no time. Would not hesitate to recommend Trio Furnishings as value for money and quality.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Ordered some carpet off Chris and he…

Ordered some carpet off Chris and he was really good with the measurements and really friendly too.
Then I had some help off James to take the carpet to the car and he was really friendly and polite.
Great customer service from both.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, price and quality!

Just kitted our youngest sons bedroom out, he/We weren't really sure what we wanted, the staff are so friendly and helpful (shout out to Dave for all his help!). Carpet was fitted this morning, assembled furniture arrived this afternoon and nothing has been too much trouble, our house is an old cottage with very steep stairs, but it was all delivered, carefully and the team have just been so helpfu, I won't go anywhere else now. This is a store that delivers both on price, quality with excellent service. I don’t generally leave reviews, but the team went above and beyond, so huge thanks.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality furniture

I had heard of trio furnishing on free radio and thought I would give it a go. I needed a new sofa and mattress. During my visit the staff were so attentive and professional, and provided an excellent service. I am really happy with my sofa and the mattress, both are superb quality and very comfortable. I would highly recommend Trio furnishings. Happy shopping.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Colin couldn’t do enough for us. Ordered pieces of furniture for delivery and the guys turned up 30 minutes later. 👌🏻 quality service

5 January 2024
Unprompted review

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