Online orders arrive as specified. Website is easy to navigate and a simple process to follow through to payment. In store staff are knowledgeable and very helpful
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See what reviewers are saying
I’m at a complete loss. They said if you want to return you email customer service for a UPS label. I’ve emailed 4 times, phoned the contact number and left messages, contacted on instagram, contacte... See more
The Wimbeldon store couldn’t have been more helpful They helped me find a style of jeans I would never have picked myself, which I loved I ordered online as the store returns policy didn’t work f... See more
All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... See more
Company details
Information provided by various external sources
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contact info
United Kingdom
- trilogystores.co.uk
4.0
Great
413 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Prompt feedback to email query was good…
Prompt feedback to email query was good but answer was inaccurate. Order accepted but refunded because not in stock yet still showed in stock after order cancelled. Feedback on order cancellation only after goods were meant to arrive leaving it too late to purchase an alternative, postage to NI more expensive than other sellers. Overall poor
7 April 2023
Wonderful service
Wonderful service. Super fast delivery and everything packaged beautifully. I love this store
4 April 2023
Prompt delivery and arrived as…
Prompt delivery and arrived as described; I appreciated their customer service!
26 March 2023
Good delivery and easy returns
19 March 2023
Very disappointing packaging
Ordered an expensive Rixo dress, albeit it was reduced in Trilogy’s sale. However, it arrived in a plastic black bag covered in a layer of black tissue. Needless to say it arrived looking like a rag and I have had to get it steamed at dry cleaners before even wearing it. A cost which would not have been necessary had it been packaged well. Disappointed as I hadn’t used this shop before.
14 March 2023
Excellent prompt service .
21 March 2023
The garment arrived in good time but it…
The garment arrived in good time but it was badly creased due to the way it had been packed. I have returned the item and I am awaiting a refund. The company replied promptly to my email requesting return.
22 March 2023
Online availability out of date
I ordered something available online and was then told it was sold out
27 February 2023
Great service
Customer services agent was pleasant and helpful. My shirts were delivered promptly and I am pleased with them. Thank you.
27 February 2023
Wonderful service as usual from…
Wonderful service as usual from Trilogy. I received my jeans the day after ordering and they were high quality. I had to return as they didn't fit me on this occasion and the returns service is very simple and I received notification of my return the day quickly. Highly recommend for great clothing and fast, friendly service.
16 February 2023
Excellent customer service
13 February 2023
I ordered something that the website…
I ordered something that the website said was in stock. Next day I got an email it was out of stock.
24 January 2023
Great quality and efficient service
10 January 2023
Easy to shop but good customer service…
Easy to shop but good customer service when things need exchanging etc.
17 January 2023
Very quick delivery and returns
Very quick delivery and returns. Great range.
14 January 2023
Unprompted review
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